The customer service here is definitely bad. I purchase some jeans from the website, but they didn't fit and decided to return them to the store. I've never been to this store before and it was definitely one I'll never go back to.
First things first, they are violating basic covid protocols. Instead of going inside to return the items I was stuck in the entrance with 2 other employees - one 2 feet in front of me and the other about 3 feet behind me. During the 15 to 20 minutes I was stuck there, several customers came in and out of the store - none of whom could social distance in the tiny entrance. I'll definitely be making a call to the Lynnfield health department Monday morning.
But the reason I was stuck in the entrance for so long making the return was that the employee insisted that I had to have a rewards account to return the items. That's a blatant lie. Under state law they had to have their return policy posted in the store and on the website and they have to abide by that policy. There is no mention of a requirement that you have to have a rewards account. There I am, stuck, having to give all my personally identifiable information, include birthdate, to make a return. I also had to give him my phone number several times. You'd think at some point it would dawn on him to just write it down instead of asking over and over and over and over.... or better yet. How about looking at the receipt with all that information (except my birthday) on it? Oh and hey by the way - the store policy does require a receipt for a return. But he never bothered with that.
Needless to say I won't ever be coming back to this or any other American Eagle store. I'll be pretty happy if I don't get covid. read more
