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    Expert Carpet Cleaning

    3.0 (3 reviews)
    Closed 7:00 am - 9:00 pm

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    Carpet cleaning

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    10 months ago

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    11 months ago

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    11 months ago

    Great service, professional service, they arrived on time, they cleaned everything, we are very, very happy with the service.

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    K-A New Dimension  Cleaning & Protection - Stain Removal

    K-A New Dimension Cleaning & Protection

    (73 reviews)

    $$

    Excellent service and results. My carpet was really stained and after their work it was stain free…read moreand looks great. Also, very nice people

    AITA? After doing a little bit of internet searching for a…read morecarpet cleaner I found K-A Carpet. I saw on Yelp they were running an offer for $50 to get $100 credit on service. I went on their website and decided just to book through their website as I like supporting local businesses, especially if they invested in an online presence. Some background: I moved from South of Boston to North of Boston, and my new place wasn't so new and needs some cleaning before I move-in. I talked with the owner who said when they get their carpets cleaned they are usually charged for three rooms for the place, so I assumed it would be equivalent to 400 square feet. I also wanted to clean the tile/grout from the kitchen and bathroom - at least the places where foot traffic was, so I figured for the bathroom would be 25 square feet and the kitchen about 50 square feet. Thus, I put in for 75 square feet of tile/grout cleaning. Okay, so I add those services and pick a day that the owner of the unit would be there prior to my arrival. I pay the $60 down-payment to confirm the online order. I sent the owner cash to pay, with $65 extra in case of any overages or in case they do a wonderful job and feel the need to tip $20. The day comes, I receive a call from the tech at 12:06pm who is doing the service when they arrived on location. I let the tech know that I'm not on-location but the person there is opening up the garage for them now and that I left cash as payment for their services with him when thee services are complete. And at that time he told me that the garage door was opening and he was greeted by the owner. Minor issue 1: I received a call from the owner at 12:08pm saying that the tech requested the full bill to include what I paid in the down-payment and wanted to verify if I paid anything up-front. I then pulled up the email and credit card online statement to be sure that I was charged the down-payment and told them that I did in-fact pay the down-payment of $60, and the due at completion would be the remainder balance of the invoice. So, what was up with the tech not knowing how much to collect? Or was that a tactic just to get more money when he knew he wasn't dealing with the person paying the bill? Sure, could be an innocent blunder not looking at invoice very closely. But that got solved. I get to the location the following day and talk with the owner who informed me that they liked the carpet cleaning service, but didn't like the chemical or perfume in the cleaner as it made him cough. I looked around and the carpets were cleaned decently enough. Could I have cleaned it the same or better with a rug doctor mighty pro or bissell big green machine rental - yes. I then as about the tile in the bathroom or kitchen as I also expected the bathroom or kitchen to be done as I paid for 75 square feet of that too, but was told that they didn't. The owner then handed me back $60, indicating he thought the tech only deserved a $5 tip. I asked if they mentioned anything about the tile or grout cleaning service, to which the owner said no. I then reached out for support using text messaging to see what K-A's side of the story was at 9:54am. And after a phone conversation at 10:29am, they informed me that the space was larger than anticipated, and when they spoke with the person at the property they got "no response," however, if they were wrong they could reschedule to come back. The part I thought was strange is the "no response" because I got a call when the amount due was in question... Why didn't I also get a call here, either from the tech or the owner saying something isn't adding up. I can understand if there was a miscommunication on the exact dimensions of the space, so I voiced my thoughts, which verbatim are "I'll check and get back to you. If you don't hear back from me everything is ok." I get the space measured, and turns out that yes the measurements were a little off, but according KA's own ordering/scheduling system was a difference in price of $50 if they charged exact amount of carpet space plus 100 square feet for the actual 105 square feet tile/grout. Or a difference in price of $77.50 if they charged 125 square feet for the 105 actual square feet of the tile/grout. The owner had enough to cover $65 in case this exact thing happens. And you would think a reasonable person would accept $15 for an extra 5 square feet of space, instead of the 90c per square foot they charge in the 25-sq.ft.block billing. Or could have just said it was 100 square feet and pocketed the rest as a tip. I bring this information back via text messaging and get told that they would be happy to schedule tile and grout cleaning for $250. Also that I'm entitled to a $12.50 refund as that is the difference between what I paid and what services I received. Me: Why didn't the tech contact me like they did earlier if they had a concern with size/scope of job? "If the person on-site couldn't make a decision, that would be more

    Rose's Cleaning

    Rose's Cleaning

    (38 reviews)

    I love Rose's Cleaning and have used their services for cleaning for myself and my friends. When I…read morelearned they also organize, I worked with them for my closet and this experience went far beyond "cleaning" and felt like true care for my home and my things. Everything is now beautifully color-coordinated, placed on uniform hangers, and thoughtfully organized by category. Workwear, workout clothes, t-shirts, socks, underwear, and accessories all have their own clear, intentional system. It's visually calming, easy to maintain, and makes getting dressed and finding my things peaceful. What stood out most was the team's attention to detail and respect for my belongings. Nothing felt rushed or careless. They took the time to understand how I use my space and organized it in a way that actually makes sense for my life. The final result feels elevated, functional, and very personal. If you're someone who values order, cleanliness, and a peaceful home environment, Rose's Cleaning and her team are exceptional. This is ideal for anyone looking for wardrobe organization, deep care for their belongings, or help creating systems that last. Professional, warm, reliable, and incredibly thorough. Thank you Rose!

    They pulled a bait and switch. They were responsive and I explained what I wanted: a light…read morecleaning. They sent someone out to see the home and it seemed like they were willing, then the owner required an expensive and extensive deep cleaning. The home is well managed but dust has accumulated b/c the owners have been away for months. The quote was outrageous. I passed.

    Expert Carpet Cleaning - carpet_cleaning - Updated May 2026

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