I contacted "Expert Carpet Cleaning" 877-961-9580 a week ago and told them Exactly what I needed. They quoted me a price and I made the appointment for 8:00 am yesterday. Then at 8 I get a call from the Tech who asked if I have stains (Yes I do and I explained that to the lady I made the appointment with) he then quoted me a price that was more than double the price I was originally told. When I disagreed he told me to find another company and he hung up on me. I called him back and told him he needed to come and I would contact the office and work out the price. But ...not only did the manager NOT call me back when I called and asked for a manager 3 times but the tech never showed up. When I called back the tech wouldn't answer and when I called the office they said I cancelled the service. NO I did NOT ...I sent a text to the tech who responded with "I came but you no answer your door" Ummm I have been here all day. He proceeded to ask for my address and then told me that his office sent him to the wrong address. He said he was on another job and wouldn't be able to come til evening or the next day. What!!!??? Do Not Use them! read more