Not only that they are knowledgeable in resolving my computer problems, but they also take the time to explain the issue and offer recommendation for preventative measures. -PenTex Equipment read more

DO NOT TAKE YOUR COMPUTER THERE!!! We took our computer to get the screen replaced. The only thing wrong with it was the cracked screen. Everything else worked just fine. We were told that once the part came in, we could drop off our computer, and it would be ready the same day. We had to call them on a Wednesday to see if the part had arrived after they told us it would be in on a Tuesday. We dropped the computer off on Wednesday and were told it would be done later that day. That was far from the truth. They called us later that day to say that they couldn't get the screen to work and they would continue to work on the problem. We called them the next day to find out what was happening with our computer and they said they ordered another screen because they thought that one was faulty and the part would not be to them for several days. Once the part came in, they called to tell us that they still couldn't get it to project. They wanted to charge us more money to diagnose the problem. We told them absolutely not. We told them to put the original screen back on and that we were coming to pick it up in a few hours. They then said that they couldn't do it that day because they had other tickets to do. REALLY?!?!?! Are we not a ticket for them to complete? They had our computer for a week after we were promised "same-day" service. We don't know what they did to it when they had it, but they messed it up so badly that we had to get a new computer. With the exception of calling us to tell us the computer wasn't working and that they wanted more money to diagnose, we had to call them to get updates even after being told us they would call us back. Don't put yourself through this. Find another place read more

Good, professional, and prompt service replacing my iPhone battery. Highly recommend.

Need a new battery for your Mac? There's a shop for that. I began a new job with a Christian publisher in November 2019, working from home as their graphic designer. I'm also a media producer, video editor and hobbyist musician, putting my MacBook Pro through the ringer nearly 24/7. An aging machine, I needed to replace my battery again after noticing rather dramatic swelling under the trackpad over the course of a few days. I bought a battery online in 2016 while living in Baton Rouge, LA, only for the Genius Bar to tell me that my computer was 'vintage' and that they wouldn't be able to do the replacement. So I took it to a repair shop and after a day or so, they replaced it fine and dandy. I planned to do the same thing this time around here in the Houston area, but something told me to seek an Apple-specific store in this large city as to avoid battery costs *and* inflated labor. Enter: Experimax Klein. Dan and the rest of the team took great care of my machine, installing one of the batteries they had in stock while I roamed the store. They're wall-to-wall with iMacs, MacBooks, MacBook Pros, MacBook Airs, iPhones and a litany of accessories, all for the most reasonable of prices. In need of a newer machine, I was tempted to put down on one of the four 15" machines they had on display...but the budget doesn't allow it yet. For all intent and purposes, my Mac got a much-deserved spa treatment; within 30 minutes, the team swapped the batteries, blew out the dust and attached new feet underneath the unibody--the latter two were complimentary. The grand total: less than $120. I was about to spend that much ordering a battery online! It's one thing to have people who *know* Apple working on your machine, but it's another thing to A) have a knowledgeable team of people who will work on an older machine, and B) be able to walk in and get service, without having to deal with apps, appointments, crowds and red tape... So upon writing this, I just finished one of a series of edits for my entertainment broadcast in Baton Rouge. My machine is revitalized, my wallet is happy and I can't wait to return to Dan, Nestor and the crew at Experimax Klein for my new computer next year. read more

I came here because my MacBook's trackpad and keyboard stopped working. I had this issue last year and Experimac quickly fixed my computer at a much lower cost than other shops' projected prices. When I came into the shop again last week, they diagnosed and fixed the problem within a couple of hours. I expected to pay the same price I did last year for my repair (over $100). However I was charged much, much less this time around despite my repair warranty expiring. The employees were professional and very accommodating. I'll definitely come back if my laptop has an issue again. read more

I had an ongoing problem with a work laptop that finally quit this morning. I could not work at all. I took it to Experimax (Klein) around noon and it was good to go by 5:00. New hard drive at a reasonable price along with excellent customer service! read more

STOP GOING TO THE GENIUS BAR. THESE GUYS ARE THE BEST AROUND. I had accidentally spilled broth on my MacBook Air and the Genius Bar was going to charge me $755 to get it cleaned up and repaired. I stopped by Experimac and Nestor and the team brought it back to life for only $130!!! The customer service was awesome. Everyone was very friendly. They also sell Apple upgrades, accessories, and refurbished Apple products too. I would give these guys 10 stars but I'm only allowed to give them 5. I'll continue to come to these guys whenever I encounter problems with my MacBook or Iphone. read more

Took both my cracked iPad Air and my broken LED iPhone to get fixed at Experimax. They fixed it at a very reasonable price. iPhone was done in like 30 mins and iPad Air was done by the next day! The gentleman that helped me was very patient and nice. I definitely will come here again for all my repairs. read more

This crew is extremely knowledgeable, passionate about their work and very helpful in resolving issues with Macs PC's and other devices. I called Apple about an issue with my iMac recently and they were worthless and gave me little hope of ever getting my issue resolved. I called Experimax, they invited me to stop by and I left my iMac with them. They had it fixed before I got home ! It is running faster than before with all issues resolved. Forget Apple...Just take your equipment to Experimax !! read more

Great service! My husband and I were in desperate need of new MacBooks.. Alan and Logan took great care of us. Transferred my old DVD's to my laptop and seamlessly moving all of our old data to our new laptops. They were informative and not pushy at all. So kind and so helpful ... the whole experience was fun and easy. Highly recommend this shop! read more

I accidentally dropped my iPad on a hard floor, which cracked the screen. I asked several shops for a quote. Experimax owner Matthew asked model number; promptly verified screen+lcd fused and quoted great price [much better than mfr]. Shop is clean, pleasant, efficient. Amazing during covid turnaround screen repaired in a few days. Beautiful result, works perfectly. This is a GREAT Apple repair shop. [I will get quote for old hp laptop keyboard, etc as they will evaluate to repair non-aaple as well] 5 Star: Highly recommended! read more

I don't know anything about Computers but to turn them on and search the Web, and my computer was not turning on and searching the Web I found Experimac repair shop on Yelp And decided to give them a try I'm glad I did Not only can I turn on my computer and search the web but the owner and his staff was extremely helpful. The owner even gave me instructions on how to fix in the future and you can tell that they love there jobs. Thanks so much Fyi They're in the same parking lot as H E B on Louetta read more

From my personal experience a few times I've been going here for my Apple related issues, I'm satisfied with their service and professionalism. No waiting in line, no complicated paperwork, helpful, quick response and work, no hefty fee (for what I needed done). My knowledge isn't that broad when it comes to IT but they explained and answered all my questions for future references. Always keep in mind, IT work can only do so much so you have to prepare yourself to get the unhappy news or pay the price (from 'broken beyond repare' to 'lost some or all of your data'). Be direct and honest to the staff so they can figure out the issue quickly and make sure, no matter what prepare a backup (it always help!). I'll come back for future issues (hopefully not so soon!) and recommend this place. read more

Go to this place if you don't want to pay full price at the Apple Store. Got a new Mac book pro here for at least $400 less what I would have got brand new. They sell refurbished Macs and stand behind them. Also, I brought in an older Mac Pro to diagnose some issues. Cody is the best and such a nice guy. Dude knows his stuff. I will always come back to this place for repairs or a newer mac. Oh...when I went there with my wife in the first place, I said "look around " she said "what"? I said "it's not mayhem like the apple store and you don't have to go through all the appointment stuff with the Genius Bar". read more

The staff here is awesome! Transparent as can be. Super punctual. Well money spent. Even though I feel like I may have been able to figure it out, to have the experts complete the job and fix the issue gave me time to do other things around the house and with the family. Definitely will be paying them a visit with my other Apple products with issues. read more

For at least six months my uni-body MacBook Pro had been duly warning me that its battery needed service, but the ominous bulging case, high surface temperatures, and associated sudden shutdowns meant I had to act. Apple refused to work on the machine, as it's nearly ten years old. I'd seen some Experimax advertisements and thought I'd give them a try. Toward the end of the business day, I walked into the Klein Experimax with my Mac and explained my issues to the very pleasant employees. They informed me that not only did they have a battery in stock for my machine, but if I could wait about 15 minutes, they would replace the battery on the spot. Well, yeah -- do that! Sure enough, in about 15 minutes, my trusty Mac came out of the shop no longer looking pregnant and with a brand-new battery installed! After a few check-outs, I was on my way. Further, my wallet was not lightened in the manner that Apple service would have lightened it, had they worked on it. In other words, the cost was very fair -- far less than I would have expected, especially considering the speed of the repair. Now I'm home, typing this review on my old friend ... who is now cool to the touch, no fans screaming, and no crashing from heat. The new battery has been under charge for hours, and I still feel no heat whatsoever. I'm a happy camper, my Mac is happy, and Experimax has made a new customer. I'll be back for certain. So, I was treated kindly, the staff clearly knew their business, parts were in stock, and the wait time couldn't have been better. My old Mac is running smoothly once again and it didn't cost a fortune to get it there. read more

I found Experimax Klein on Yelp. And was able to also send a message through Yelp which resulted in a timely response. I scratched my screen that had to be fixed like it was cracked. I was very pleased with the experience from being advised on the service, costs, and difference between their screen and an apple screen along with details of the warranty. They also checked other areas to ensure other components had not been damaged. read more

Go here instead of Apple Store. Quick response via Yelp and quick turnaround. No fluff, they understand Apple computers and technology. Excellent communication. Highly recommend it. read more

I came here to try to get my sons iwatch fixed. They couldn't fix it. So why am I still giving them 5 stars and not complaining? They were friendly and knowledgeable. The apple store quoted me over $300 of the series 3 watch to get fixed. I could buy one for $190 at Best Buy for that price (series 3). read more

Had another fabulous experience with this store. They replaced a cracked monitor on my MacBook Pro and were very good at communicating when my specific part would come in and so forth. But then I ran into an issue shortly thereafter and they went to town on it to figure out how to fix it for me. It ended up being unrelated to the new screen but they jumped on it and couldn't have been nicer in how the handled communications on it. Believe it or not, the owner actually dropped it off at my house when driving home late at night after working on it. It is so nice to have a store like this located where it is so that we don't have to drive down to 1960 or over the Woodlands. I doubt you'd get service like this at too many places. read more

We are so happy to have found Experimax (Experimac) nearby! Matthew White is the owner. He was very helpful and courteous and provided us with all the information we needed. We purchased a refurbished iMac from him for my mother. We are so excited to give it to her for Mother's Day so she can have a much-improved experience checking her email, Facebook, and generally surfing the web. read more

I called this morning to see if Experimax could replace a MacBook Pro battery. Nestor, the store manager told me if I'd bring my computer in, they would replace my battery in about 4 hours. I took it in, left it for repair, and was called 2 hours later that it was fixed and I could come pick it up. Great service, prices and excellent help from store employees. Will certainly return for any Apple device repairs! Thank you Nestor and Eddie ! read more

Got the home button fixed on an iPhone 5s so that I could give it to my dad. If I had known it was so easy and affordable to fix I probably would have held off on getting an iPhone 7. It was fixed quickly enough that I was able to do my grocery shopping and come back to pick it up. I will be back in the future. read more

When I have a Mac problem, I bring it to Experimac. They're very friendly, professional, and look to solve your problems within your budget. They always help when I call. read more

I've been using Experimax services for about two years. All my experiences have been pleasant and I would certainly recommend them to others having issues with their Mac or Apple equipment. read more

These guys are my saving grace. I am hard on my iPhones and recently found myself stuck in reboot-loop-hell. Took it into them and an hour later, I was back in business. I had stayed up for hours the night before watching videos on YouTube to repair myself...to no avail. These guys had me back on my phone in an hour for the low cost of $24.99 + taxes. They've also handled a screen replacement in the past. Great work and fast service. read more

Wow! Experimac is the best place for computer repairs or purchases. My Mac had liquid damage and Nestor nursed it back to life! The customer service (Nestor), and the owner (Matthew) are AWESOME! Experimac is better than a FIVE star business! read more

Experimax Klein - BEFORE - Computers Near Me - Klein, Texas

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If I could give zero stars I would. Chuck the owner needs to learn a thing or two about customer service. Totally disappointed with the service given by him, along with his attitude. Totally avoid and would never return. Would highly recommend Patricia the co-owner of the Heights location. She followed up with a personal phone call even though the phone wasn't purchased from her. Yet, Chuck the owner who the phone was purchased from and exchanged from only sent a survey. Truly shows his true intentions. Again, avoid at all cost. Wouldn't recommend to my worst enemy. Being accused as a lier is completely ridiculous and my cousin and I will NEVER return or recommend. Let me repeat for the last time... it's worth the extra drive to go to the Heights location. Ask for Patricia.... her and her husband are a true professional in complete contrast to Chuck. Zero stars for Chuck and this location. read more

From the time you step in to the shop to the time you step out, you are well taken care of (I also saw an employee help a customer to carry out their heavy iMac to their car) - I don't know how extensive their employee training is, but every single person that I've communicated with in fixing my Macbook Pro logo bar has been beyond pleasant and understanding. They rushed in an order of the replacement product and were very accommodating in taking in my laptop; on top of that, they did a fantastic job in fixing it up. It looks brand new, and for a literal fraction of the cost that Apple and other repair shops wanted to quote me for! I feel indebted to not only the quality of service, but to the service itself. Thank you for being amazing at your job! This will be my new go-to for Apple products in the Houston area. read more

The team at Experimac were very helpful in helping us choose the right iPad for us will definitely return for our next Apple product purchase! read more

We were very pleased with the quality of work performed on our laptop. The staff was friendly and helpful.

Experimac saved my bacon! The hard drive on my Macbook Pro was undiscoverable on start up and I wasn't able to troubleshoot the problem on my own. My life was on this laptop and, no, I didn't have a recent backup (Note to all: back up your hard drive, always! -- Lesson learned). I had never heard of Experimac before, but I was glad to learn they specialize in Apple products and were located nearby. Chuck Stuller, franchise owner-operator, was awesome. He and his staff recovered my hard drive and all my files. It turned out that the hard drive wasn't bad, but the SATA cable was. Best of all, the repair took only a matter of minutes and cost less than I could have imagined. If you're a Mac user and ever need help with your products, I urge you to go see Chuck at Experimac of Klein on Louetta in Spring, or any other Experimac located around Houston. BTW, Experimac has the best prices for refurbished (they prefer, "Refreshed") Apple products I've ever seen, anywhere. Thank you Experimac! read more

A really great place that's super convenient if you live in the area. I came in to get my screen replaced and it was done in an hour. Everyone was super nice and professional and I was pleasantly surprised by painless the whole process was. I also brought my laptop in just to make sure everything was fine before I went back to college and within two minutes, it was confirmed that everything was fine! I had a great experience. read more

Just a quick update: had another blip on the same computer - screen went blank for no reason. We took it into Experimac and they fixed it overnight. No charge!! I really love these guys! read more

Could not be happier. Took my 8 yr old apple laptop in cause she was on her last breath but i did not want to give up my 17" screen for a new laptop. They got me a new hard drive with updated software at an extremely reasonable price and was done in 1 1/2 days. I wont take my computer, tablet or iPhone anywhere else. read more

This place is extremely professional with qualified techs who know their business. I prefer them over the Genius Bar, even if there is a small price fir their services. I have learned the hard way about allowing others to even just replace the glass on my iPhone. I drive 45 minutes to use the services of this place, but it is always worth it! read more

These guys are marvelous!! Fixed my iPhone 6 AND replaced battery under $100!! Will definitely use again (if necessary)! They also work on iPads and iMacs read more

Great customer service! We've been taking our Apple products to them for a few years. The prices are reasonable. I highly recommend them!!

Platinum service!! On yelp you have the capability of sending them an email for a quote on a job, in my case my son cracked the glass on his iPad. It being after hours I sent a quote in assuming I would get a response back the next day. Nope ! Roger contacted me after hours setting up a time for me to drop off my iPad the next day. Literally took him just a couple hours to change out the screen. Too good to be true! Happy kiddo happy Mom!! Thanks again to the crew at this store!! read more

Awesome customer service. Changed my screen for the best price in the area in about an hour.