I will not be a repeat customer. My advice would be to use any other travel agency. I arranged a…read moregroup booking agreement with one of the owners, Lani Malanchuk, so that the guests attending my wedding could benefit from booking together. After sending out my invitations, I thought it would be smooth sailing. This premature thought was anything but accurate and given that everyone had Lani's contact information, I was stuck with her. More than 10 business days would go by after guests inquiries with no response from her before guests would turn to me out of frustration. When I let Lani know that this time frame was unacceptable and unprofessional she assured me that she would pick up the slack. However, after a short passage of time, she fell back into her old habit and when I confronted her a second time about her far from stellar service, she informed me that a heart attack in her family was to blame. I can understand why that would keep her out of the office, but what I can't wrap my head around is why this kept her from having her paid employees fill in for her. We ran into a serious problem of untimely and non-responses on her part yet again a couple months later, and this time she explained that her business partner had passed away. Yet again, I understand that unexpected life events crop up, however, I still can't understand how a business owner is not able to delegate tasks to her paid employees during such times. Instead she chose to ignore the messages my guests were leaving for her, necessitating my involvement on their behalf. Anyone who has been involved in the organization of a wedding, can understand that this extra task that fell on me, the bride, caused a great deal of unnecessary stress. As the wedding rapidly approached, we ran into a snag with one guest who hadn't booked in a timely manner and Lani assured us she was doing what she could to find a solution. On more than one occasion Lani informed this particular guest that she would have a final reply by a particular day, however, that day would come and go with no word from her. My guest and I would both contact her yet again and be given a similar reply from her about a new particular day and be left hanging yet again. Fortunately we were able to book this guest in the end, no thanks to our "travel professional."

Just came home from my first trip with Wells Gray and I was overwhelmed by how well organized these…read morepeople are!!! Our tour director, Laura, was the perfect person for a job like this ... likable; fun; hard working; concerned; and she knew her stuff!!! The accommodations were fabulous, as were the meals ... the trip was well organized and we saw so many sights ... had time to "do our own thing" ... I will definitely be a repeat customer .... !