Travel agent, Maria, was not only helpful but friendly, fun and witty. I was fortunate to visit…read moreMarlin on a slow day and Maria took her time which allowed me to get a better resort than the one that I had in mind and at a great price. If the rest of my journey fares as well we can highly recommend Marlin Travel and if Maria is your agent you will have one of the best, if not the best agent in the entire industryStevie, mucho gusto - hasta luego

From the owner: Marlin Travel Vernon is a full service travel agency, conveniently located downtown Vernon BC. We…read morehave specialists on staff for corporate travel, group travel, destination wedding and honeymoons, adventure travel, cruises, Europe and sun destinations, Disney products, etc. Our very experienced staff has traveled extensively and offer their expertise to our valued customers. Customer service is extremely high on our priority list and we do our best to make our customers experience with us a pleasant one. We are also a proud partner with Air Miles.

I will not be a repeat customer. My advice would be to use any other travel agency. I arranged a…read moregroup booking agreement with one of the owners, Lani Malanchuk, so that the guests attending my wedding could benefit from booking together. After sending out my invitations, I thought it would be smooth sailing. This premature thought was anything but accurate and given that everyone had Lani's contact information, I was stuck with her. More than 10 business days would go by after guests inquiries with no response from her before guests would turn to me out of frustration. When I let Lani know that this time frame was unacceptable and unprofessional she assured me that she would pick up the slack. However, after a short passage of time, she fell back into her old habit and when I confronted her a second time about her far from stellar service, she informed me that a heart attack in her family was to blame. I can understand why that would keep her out of the office, but what I can't wrap my head around is why this kept her from having her paid employees fill in for her. We ran into a serious problem of untimely and non-responses on her part yet again a couple months later, and this time she explained that her business partner had passed away. Yet again, I understand that unexpected life events crop up, however, I still can't understand how a business owner is not able to delegate tasks to her paid employees during such times. Instead she chose to ignore the messages my guests were leaving for her, necessitating my involvement on their behalf. Anyone who has been involved in the organization of a wedding, can understand that this extra task that fell on me, the bride, caused a great deal of unnecessary stress. As the wedding rapidly approached, we ran into a snag with one guest who hadn't booked in a timely manner and Lani assured us she was doing what she could to find a solution. On more than one occasion Lani informed this particular guest that she would have a final reply by a particular day, however, that day would come and go with no word from her. My guest and I would both contact her yet again and be given a similar reply from her about a new particular day and be left hanging yet again. Fortunately we were able to book this guest in the end, no thanks to our "travel professional."

Today we had a wonderful tour of Kelowna wineries. Our tour bus arrived promptly, and the bus was…read morevery comfortable and clean. Our tour rep, Bryce was friendly, professional and very knowledgeable of the area. Totally recommend this tour operator.

Just finished the West Kelowna wine tour and really had a good time. Our driver, Joe was very…read morepersonable and knowledgable about the area and wineries even before we arrived. There was only two of us on the tour and it was really enjoyable (I'm not a fan of crowds). It was a little pricier than I expected (but still reasonable when comparing other companies), but was very very enjoyable.

Not sure what to say. Had a great time. Lift tickets and equipment rental all arranged beforehand,…read moreso there were no surprises. Only thing was I skied so much my legs ached by the end of the second day. But accommodations were nice didn't mind just relaxing in my room for a day curled up with a good book taking it easy. So only warning, be in good shape if you ski after not exercising those muscles all year until you decide to book more than two days.

Great service. Quick responses to my needs. Everyone was very friendly and on point with answering…read moremy call.

We booked a 2 week Caribbean Cruise , with Kate S. She is very friendly, knowledgeable, and easy…read moreto work with. We were referred here by our friends. ( word of mouth is the best ) . We found exactly what we were looking for. And now, Kate is booking our Shore Excursions for us. We like the fact that booking with Kate, is all paid in Canadian Dollars. And she does the homework. The office is right on Victoria Street. Easy to find. I highly recommend using a professional when booking your travel and cruise needs. Give this place a try, and give Kate a chance to help you out .