Having a lovely stay at this resort! We enjoyed a few meals in the hotel, beautiful views all…read morearound, great trails for walking, jumped in the lake, and serene relaxing environment. Such a quiet place to enjoy nature. The hotel staff are so friendly and accommodating you feel like family. Thank you for our wonderful stay! The new management is doing everything in their power to update and make this place amazing.

We booked for 3 nights because we were staying in town looking at real estate to buy, Upon booking…read moreI specifically asked if the jacuzzi and steam room was working. The answer was "as far as I know, yes". This was important to us because we wanted to relax and there's nothing else to do there. In fact it was one of the main reasons we booked. We get to the place and the cabin was cute. Prefabricated but not too bad. Ok. Doable. We go to use the steam room and there's a paper sign on the door with a plastic cover that's worn and very evident it's been sitting there a very long time. It said Out of order. In fact, other people told us the steam room wasnt working which is why we asked. So now we see it's clearly not working. We then take the cover off the hot tub and the water was half full and it was green and not from chlorine. It smelled like it was about to start smelling like a pond. I called the property manager and he met us there and told us the steam room broke down just that day. Ya right! I'm sure they tell this to everyone and I'm not impressed with the dishonesty. I then told him the hot tub was half full and needed more water and he acted annoyed telling me it was up to the line it's supposed to be. I told him I've been dealing with hot tubs going on 20 years and it's nowhere near full. He seemed quite annoyed, impersonal and acting like we were being a nuisance by asking. No public relations or politeness at all. He said he'd add water. We went back and attempted to use it but it was simply too dirty and smelly which makes our trip suck because the website makes it look like it had a fancy steam room and hot tub. So then our guest attempts to use the cable weights and they were so old, used and rusty that the cable instantly snapped and broke nearly tearing his peck right out. The weights were very old and rusty. It wasn't kept at all. Bring your own pillows because cabin 4 has flat pillows that are brutal. They supply 1 sheet and dinky blanket that won't work well so you may want to bring extra blankets and the bed we had was a cheap mattress extremely uncomfortable and wobbly. We were worried it was going to break. I gave it a 2 star because I won't totally knock the place because the cabins are individually owned and maybe the other ones are better and maybe maintenance will be on top of things in the summer season and fix things so I will most likely try staying there again but in a different cabin when I'm back in town shopping for real estate and if things are fixed I'll update my review as the place most certainly does have potential if it was kept up properly and the caretaker was a bit more friendly. The lady on the phone was really nice who took the booking but I'm not happy I was lied too about the steam room. If you have back injuries the beds in cabin 4 are unacceptable. You'll be up at 3 am and won't be able to get back to sleep. The broom was broken making it difficult to clean the cabin especially when you have to clean it when you leave. The toaster only half of it worked. Only half the burners on the stove partially worked. The bulb was burned out above the stove making it dark to cook at night. Basically the maintenance isn't being kept up at all. We ended up driving into town to buy our own pillows because the ones they had were so bad we got no sleep. We can't use the gym, hot tub or steam room which is the main reason we booked. The website was misleading. The lake is also on the opposite side of the highway. The cabins are on a pond they are not on the lake which we thought they were.

Here is our group feed back to you in our recent BUSINESS TRANSACTION…read more We regret we cannot give you a positive feedback for reasons as follows: We were not aware you processed the $100 on Aleta's visa without advising us that is why I was paying you cash that day. You were conducting company business on our time as observed by Kirsten and my wife, This is reasons why we were behind schedule. The $100 per person should have had at least a light sandwich meal + beverage included. We feel there should have been more than 3 wineries visited. We do not feel we got full value for $400. I regret that I will not be recommending your establishment to my organization. My experience was very below customer expectations. i was also HARASSED BY THE OWNER MAAJE TO REMOVE THIS REVIEW NOT GOING TO HAPPEN MAAJE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Excellent, friendly service. They picked us up at the Kamloops airport in a beautiful, clean,…read moreShuttle. The driver gave us a little history and background on kamloops as we ventured up to sunpeaks resort. I would recommend this service to anyone visiting Kamloops.

This particular highway 'Rest Stop' has become a familiar stop for us during our travels east to…read moreHope and beyond. The continuation of Lougheed Highway = Highway #7, is a right turn at the junction of Harrison Hot Springs and Agassiz, and a left turn at the junction with the highway off to the right into Agassiz, BC, continues on to Hope. A lovely scenic route that we have enjoyed often. The rest stop itself, is located off to the left of the highway, about 3/4 of the way to Hope. It's a large pull off area, that can accommodate several large and smaller-sized vehicles, and offers washrooms, and a row of nicely-spaced picnic tables, for those who wish to get out of their vehicles for a while. For us last week, it was the perfect spot for a stop to get out of the car, move around a little, use the washrooms, and sit and enjoy a cold drink before heading on to Manning Provincial Park. As before via other stops, we found the location very well-maintained -- the large and spacious washrooms equipped and clean, the site, and its tables neat and tidy.

This place is absolutely incredible. The hosts Gordon and Cynthia are fantastic and make incredible…read morebreakfasts. I especially liked the homemade yogurt with fruit preserves. The view is breath-taking. We were there when it was snowy and it was so romantic. The bed was so comfortable I had the best sleeps and also enjoyed the fireplace. We could see the incredible view from the bed!

Just came home from my first trip with Wells Gray and I was overwhelmed by how well organized these…read morepeople are!!! Our tour director, Laura, was the perfect person for a job like this ... likable; fun; hard working; concerned; and she knew her stuff!!! The accommodations were fabulous, as were the meals ... the trip was well organized and we saw so many sights ... had time to "do our own thing" ... I will definitely be a repeat customer .... !

Three stars given because balanced out really big mistake with 'best they could do' repair…read more I was travelling to Winnipeg with my mother, who is 82 and has rather advanced Alzheimer's, and her wee service dog (medical alert). The itinerary was specifically planned to accommodate Mum's sundowning and the dog's bladder. That is, arriving by dinner time in the shortest possible time. Now, while the greatest failure of all was committed by the shuttle company who botched our booking and did not pick us up (see "Airport Shuttle" review), once we arrived by taxi at YYC, the Westjet staff at the gate should have been more on the ball. Our plane was still parked at the gate, the waiting area full of people. I asked the girls at the Westjet boarding desk if they could keep an eye on Mum and her dog while I grabbed two coffees. You need to know that YYC is a very small airport, you can see most of the entire waiting area. The girls said "No problem" and "Of course" simultaneously. Minutes later, when I went to Mum, the plane was pulling away 10 minutes early! Westjet had been made aware at booking that we were travelling with a service dog. The girls should have known they were missing passengers and realized we, with dog!, were they, and told us to board immediately. You can read all about how f*d our day became from here in aforementioned "Airport Shuttle" review. And, I do believe the Westjet boarding gate failed equally. The Westjet manager was able to get us on a much later flight which arrived in Winnipeg at midnight after making it very clear "that we don't usually do this for third party bookings". Clearly, he was accepting at least some responsibility for the huge gaff. Thanks for getting us there one almost the same day regardless.

Aman picked us up from the airport in Abbotsford, after a long day of traveling home from work. We…read morewere diverted due to the wildfires, but the shuttle was on time and waiting for us. He drove us safely, and was very accommodating. The van was very new and comfortable. All in all, a great service.

You are better off renting a car than leaving your fate in the hands of this unprofessional…read morebusiness. We had a shuttle booked from Sun Peaks Resort and a flight to make. The shuttle driver forgot to pick us up! When I called to see where he was, about 15 minutes past the scheduled pick up time, Simer was rude and short with me. She said "be patient he is coming." She never called him to check and lied about it. What kind of shuttle service does not have a proper dispatch system to make sure all the guests are accounted for?! I was patient and the shuttle still never came, so when I called back that's when Simer realized he forgot to pick us up. She had to dispatch a new shuttle from Kamloops and when this one finally arrived we had to experience a terrifying drive as he sped down the road to try to make our flight. Overall, we waited an hour and 45 minutes for them to pick us up. After the fact, I had multiple phone calls with Simer to rectify the situation and she kept giving me the run around. They only gave me $15 dollars back...that was not worth the stress we had to go through as we had multiple flights that day to try to make!

My experiences at this National location have been pretty average. I've never had to wait around…read moreand the vehicles that I pre-booked are always ready and waiting for me. My last booking even ended up being $20 cheaper than I'd expected so I can't complain about that. My more nitpicky issues involve the last vehicle I rented. I noticed that when I hit the highway, the van was louder than I expected it to be. Perhaps this is just part of driving a Town and Country but my friends also commented on this once I picked them up. I mentioned this when I returned the van but the employee didn't seem too interested. In addition, it was obvious that the back seat of this van had not been cleaned between rentals as there was a clear grease mark on one of the back windows. Yuckkkk!

I have rented from this location for the past 1.5 years, twice a month. I have always been treated…read moreprofessionally and in a friendly manner. They always have my pre-bookings ready upon arrival. I find them very flexible and willing to meet my needs, specifically for Sunday bookings. Cassie is my main contact and she is terrific. The company is lucky to have her, as am I.