I will start by saying: I am vocal about uneven or misshapen nails that I notice. Not all technicians appreciate this. However, i am paying for your service and will kindly request it be done in a way that is pleasing to me. That being said...
I arrived, the shop was empty. I told the guy (with neck tattoos) that I only had an hour. I asked if he thought the could do a fullset and a pedicure in an hour. He said yes. I said 'really?' (surprised). He said yes again and laughed. Ok, cool.
30 minutes in he is still working on my pedicure. I ask if we'll have time for the fullset. He, again, assures me that we will. On my big toes, I asked for two false toenails to be placed as my toe nails were sadly short. He made the false nail the same size as my natural nail ....? uhmmmm. i was determined to have a peaceful day though.
At the 50 minute mark, I told him, don't polish my toes, I will come back after I run my errand, and we can finish everything. I was pleasant and again, determined to have a godo day.
When I return, there are more customers. I wait fro about 15 minutes for they same guy to return to finish up. They have two locations and they employees travel between the two. When he arrived he seemed like he was in a rush. I told him I didnt like the false toenails and that iw anted them redone. It was a HUGE problem. every technician in the building chimed in, of course, in a language I couldn't understand. Finally, I was told that if I redo the big toe, they would have to re-do everything. (what everything means, IDK?). I say, fine, i don;t like it plz re-do what is necessary. The guy has left at this point and the new lady proceeds to paint the false nail . sigh. my patience is thinning by this point. i reiterate what i want. she acts as though i asked for her to give me a blood sacrifice. She ushers me over to the nail station to do my full set and shellac polish. She literally falsetto sang along to the radio the entire time. pretty annoying. She asked me condescending questions like 'is this your first time getting your nails done'; 'you aren't from around here?' b.s like that. i dont know if her nae was ROSE but she was carrying a case with supplies that said Rose (#10) i think it was 10. She was rude. Now I am perturbed and pissed.
MEANWHILE- and this is what really pissed me off- another customer comes in, says, i only have an hour for a pedicure and fullset. OH MY GOD. She is out of there in under an hour. Mind you, My pedicure is done at this point, she has come and gone and I am still in there. hey worked on her hands and feet at the same time. Which is what I thought theyd do for me. Instead, the lady that was there while i was the only customer there was walking around looking bored. so Im BIG MAD by now. feeling profiled, talked about in a language i don't understand, and getting poor service compared to what i ended up paying. others were offered bottles of water- me- nothing. i cant say with certainty that it was a race thing. i can say that i was the only customer of color in the building at the time.
They fix my toe nails. i have to file the big toe myself because she all of a sudden didn't know what square round meant and asked me for a picture. wtf. if the edge of the nail was even, i would have been happy with that but it was wavy/uneven.
so the first time i left, i was charged 36$ for the pedicure. Due to time, i didn't get to even have all of what was supposed to be done, done.
The 2nd time, she charged me 74$ WHATTTTT THE WHAT! right! She said, 10 for the false toenails, which, he shoudl have charged me the first time if there was going to be a charge. 41 for full-set; 23 for shellac polish. blew me out the water. i was so outdone i just paid and left. it kept eating at me though, bc that just seems like way more than i ever paid. I thought about calling to complain but figured it would do more good to spread the word here. read more