Routine Service for MINI Cooper Summary: fast, competent; routine service. More expensive but worth it. Details: My wife's 2014 MINI was due for an oil change. I took it to a place where we've generally had good service, a local chain. Things seemed OK until the next morning when I saw the MINI was leaking oil. Took it back. They said they'd fixed it (we'd had this issue before with this place for this car). Before we left I told my wife to pull the MINI out of the spot where they'd had it parked. There was fresh oil on the pavement. They said something about a wrong gasket or maybe a damaged plug. When we picked it up there was no similar oil spot. We drove it home where it sat in the driveway for two days and when my wife moved it, lo and behold, more oil in the driveway. So I looked for a place experienced with MINIs. I took it to Exotic Car Services. As I pulled up, I was pleased to see several MINIs parked on their property awaiting service. I explained to them what had happened and asked if they could provide any explanation for it I'd appreciate it. You can see what they found in the attached photo. The chain-service store was using the wrong size gasket. The "waiting room," such as it is, isn't much. However, they do have free WiFi for customers and there's a small table for a laptop. And, they did offer to drive me to a nearby Starbucks (or whatever) to wait for the service to be completed. I was able to get some work done while I waited. (I was actually grateful there was no TV blaring.) They took the car into the service bay promptly at 8:30 (the time of the appointment). I wish I could tell you how long it took, but I didn't keep track. I can say that it "felt" much faster than I'd been expecting. I don't think I was there for more than 90 minutes.We had the car serviced six days ago and so far no more evidence of leaking oil. The cost of at the chain shop that it did it wrong was significantly less. About $80 at the chain store (that included a tire rotation) and about $135 at Exotic Car Services. As near as I can tell the big difference was the cost of synthetic oil and the filter: $70 and $24 at Exotic Car and $10 and $10 at the chain store. Labor at the chain store was about two-thirds as much. Still: I give 4 stars and recommend it. I'll be taking the MINI back to this place the next time it needs service. read more

Exotic Car Service - Correct gasket on left. - Auto Repair Near Me - Palm Springs, California

They gave me a refund for the initial repair. Thank you. I am still out of pocket for the head gasket, and I did have to file a complaint with the state to get the refund- but I do appreciate the help, and it's only fair to point it out here and amend my review. read more

Responsive and friendly team! I was able to get my car in right away. The service was done quickly.

Just overall great service and honesty. I'll be back !! They knew the car well and respected it. Got it done quickly and efficiently with great feedback and communication direct from the mechanic . read more

Based on its Yelp reviews, and no longer willing to pay a super premium for services at the dealership, I took my Audi there for an oil and filter change. They did a great job, and also notified me of several 40K service recommendations. Went back and had those done, and couldn't be happier with the quality of work, reasonable price, and friendliness. They work on everything from Bentleys, to vintage Mercedes convertibles, to my humble Audi, they treat everyone equally! read more

What a great thing to have such an honest business in the desert. Truly appreciate their honestly and professional and knowledgeable service. They took the car in, inspected, assessed, and identified the issue for us. There were some things that (as it turns out) only a mini cooper dealer can address on this vehicles (if you own a mini you know)... the team at Exotic Car Service did not charged us for this part of the service, and also guided us on how to proceed to get the issue resolved. Again, what an honest business... we are clients for life! Thank you! read more

Their reputation holds up! The receptionist was really helpful and gracious, and the service was professional and reasonably-priced. I recently acquired an older Mercedes, and this seems to be the best place to go! read more

Great service , fair prices HONEST mechanic. Will definitely be back for routine maintenance

Guess I will just have to say... "I second that" in a review about this mechanic. Thought that all of these reviews were paid or by people who were "paid off" and it's simply not true. We have an HONEST & HONORABLE mechanic on our hands. It's a business that has been passed down from generation to generation and has stayed within that family. They take what you have to say about your "baby" seriously and they LISTEN. They have all the latest equipment to run through all the codes & programs to detect any issues with your car. They also take pictures to back up what they are saying. Very close up pictures and it's put into a very long multi-page report detailing everything out to the Max. They do the most comprehensive car check I've ever seen. If you are about to buy a car, especially an expensive car, you should bring it to these people so that you can get the REAL HEALTH of the car you want to buy BEFORE you buy it. They changed all my tires for new ones & rotated & balanced them, Installed new windshield wipers and checked all the fluids or changed the fluids. I wanted to change the brake pads but apparently it didn't need it. They gave me confidence that my car was up to the task of a cross country journey. Five Stars all the way :-)) read more

I have an air-conditioning leak that we are waiting for the dye to show us where The leak is. What really stands out to me is the honesty of the group of guys at the shop. A few hours after I dropped my Maserati off I reached in my pocket to tip the waitress at coffee and I realized my roll of  cash wrapped in a rubber band, about $1500, was missing. I called the shop to see if by chance they happen to have found a roll of cash laying on the ground. As expected of course they hadn't found a big wide of cash. An hour or two later they called me back and informed me that the lot guy found my wad of cash laying on the ground. Pretty rare to find find honesty like that these days they will be my go to shop for sure read more

The only place I'll take my Audi for service. They do fabulous work for a fair price.

I made my appointment for an oil change today. Was promptly greeted by some nice people there. My car was immediately worked on and I was out in less than an hour. I highly recommend this buisness to anyone. Audi Of Rancho Mirage wanted an appointment and I was told it would be 3-4 hours and they would drive me to a shopping center to wait. What's the purpose of an appointment? I kindly told them I'll make other arrangements. I'm so glad I found Exotic Car Service. They were great!! read more

Recently acquired a 'new to me' Porsche, and took it to Exotic Car Service for an oil change and general inspection. Not only did they do a courtesy 30-point inspection, but they sent me a link detailing the condition of every part they checked as well as recommendations that you can approve or decline right within the app. I've never seen anything as convenient and detailed as this from any shop. They were great on the phone when I called with questions (and I usually have a lot) and they did the work in a very short time frame. A++ read more

I believe Allen( owner ) has retired. The new management tried to charge me $180. An hour for labor to fix a convertable top which according to them will take 20hours. When I told the the parts are approx 900 and you want to charge me 4500 total so your telling me labor is 180 per hour the said yep. I replied by telling them I watched the repair on iTunes and it took them (who were amateurs) 2 hours why would it take you professionals 20 hours he had no response.I asked where the manager is and was told he retired so who is running the place? I was told by the son it's him and his father. And your starting off in dishonest business practices give me my car back to which he responded $. 160.00 which is what the charged me to look at the top Unbelievable read more

I continue to store my Bentley Continental GT with Exotic Car Service, they continue to service my vehicles, really nice honest individuals that own and work at Exotic Car Service, could not be happier! Summing up, Exotic Car Service is professional, performs quality work and provides excellent value! read more

Being new to the Desert in 2018, I needed a place to take my A8L for service. ECS was recommended to me by a neighbor who takes his 911 to them. They handled all the issues on my Audi perfectly so when I got a used 2015 Jaguar XKR they were the perfect place for service. Unfortunately my airbag light came on and they diagnosed it properly as being a low voltage issue. So after replacing the battery and alternator the car runs perfectly and all was covered under my warranty. I find them to be honest and not pushy which is all you can ask for when your dealing with your car. read more

The quality of service at Exotic Car Service is excellent! It's a pleasure working with Kristy and her staff. They listened to my concerns got everything done quick and easy. They also text you their inspection check and recommendations, which is a great bonus. They will care for your car as if it were their own. Any work that is done on your vehicle also gets reported to Carfax! I look forward to taking my car here for any future repairs. Highly recommended A+ read more

Wow - Popped into Exotic on a Friday afternoon to schedule an AC Service the following week and they said - "We can take care of it now" They did and it is amazing to have cold are blowing again when it is 113 degrees outside. Super easy and fairly priced. Thanks Guys!! read more

I was on a road trip and had an issue with my Land Rover. I almost got stranded at Joshua tree and wanted to get some opinions or repair it if possible. I walked into this shop and I briefly explained what was going on. They didn't have the part but they drove my car into the garage and did quick test for me, which was very nice of them. I didn't get the repair done here but they were very nice people. I would definitely come back if I need my car serviced in the area! read more

I am fairly new to the Coachella Valley, and looking for a top-notch European specialty vehicle independent shop. I saw this company's internet display ad, and called them. I asked for the owner, Allen, who came right to the phone! I introduced myself to him, told him of my 3 Mercedes + 1 Bentley, and he was so very nice. I was really impressed. So, I will be taking one of my vehicle's there shortly for a brake job. I will append this review after the first job order is done, but for right now, I am really impressed! I have a GLC43AMG, SL320AMG, S550V, and the Bentley. This will be my go-to shop! read more

Exotic Car Service - My 2012 Bentley GTC - Auto Repair Near Me - Palm Springs, California

I'm really happy with Exotic Car Service. I just moved to the desert from L.A. and was worried about finding a new mechanic. Exotic Car Service is really good at what they do. The last time I was there was for an urgent warning light that the Internet said would be an expensive headache to fix. I was prepared for bad news. Nope. Just a short circuit, they taped it up and sent me on my way. Another reviewer said "honest and not pushy" and I second that opinion. read more

Out of all the countless Independent MBZ repair shops I have been to in the Coachella Valley, none have come close to the level of knowledge, respect and professionalism I experienced at Exotic Car Service. Alan and his crew took care of my C55 AMG in a timely manner and fixed every last little issue it had, now it's in the same shape as it was when it was a new car off the lot. I can't thank them enough. I refuse to go anywhere else for maintenance at this point. read more

Exotic Car Service - Auto Repair Near Me - Palm Springs, California

Our vehicle had a new battery that AAA had put in for us. Worked fine for two weeks then we woke up to a dead vehicle again. We had it towed to Exotic Car service and they did a phenomenal job helping us out. Took care of the problem completely with great service, a smile and excellent mechanical care. Thank you for being a repair shop we can trust! read more

I called Exotic Car Service after the Acura service department was unable to schedule a appointment for this day. I explained to Alan at Exotic Car Service that my air conditioner was blowing warm air. I also mentioned that I would not be able to wait for the car because of a doctors appointment. They offered me their complimentary shuttle service. I was able to keep my doctors appointment and get my car fixed while doing so. My bill was lower than the quote I got from the Acura dealer. These guys went out of their way to help me keep my doctors appointment and get my air conditioner fix on this hot June day read more

If one owns a High Line Auto then you decide to come here. I have a few S Class and wont be dissatisfied coming here if there is an issue with one of them. read more

Exotic Car Service - Works for me. - Auto Repair Near Me - Palm Springs, California

I had purchased a used BMW and after one costly oil change with the local BMW dealership, I sought another solution for maintenance of the BMW. I found Exotic Car Service through Yelp and chose to try their service based upon the number of very positive reviews. I wasn't disappointed. I've been taking my car to here for the past 1.5 years and I am very happy with the service and the quality of their work. The staff are friendly and very knowledgeable. They are very accommodating and very understanding. I don't hesitate to take my car here and always trust their analysis of my car. They not only fix things I've reported to them, they proactively check parts that are known to need replacement. I am sure this has prevented breakdowns and kept my car running in tip top condition. read more

I bought an antique Rolls Royce from a friend in Palm Springs, and he referred me to Exotic Car Service where he had the car maintained. I called Alan (the owner) to see if he could give the car a look over before I took it home to San Diego. Alan worked me in last minute on a busy Friday, inspected the car, fixed an electrical problem, and took time to give me lots of helpful tips on operating and maintaining the car. When I asked what I owed him he said "a handshake". That old school way of doing business is so hard to find these days. There were several vintages of various Rolls/Bentley in for work - evidence that this place is trusted by the local owners of both antique and more recent cars. I will gladly bring my car back for regular service intervals, even though it is a 2.5 hour trip from San Diego. read more

These guys are the best. Thank you again for such a wonderful service on my Audi today. Always friendly, courteous and helpful. Happy holidays to you all. A big shout of thanks to Alan, John and the crew for another job well done on my 2004 Audi A4. They always do an excellent job on my car and I always appreciate their friendliness and cooperation. I highly recommend this shop to anyone. A big thank you for another great service on my car today. I'm glad to have the battery replaced and the oil changed. It makes me feel good that you take care of my car perfectly. I highly recommend this shop for your car repairs. These guys are awesome. read more

I've been a resident of the Coachella Valley for 15 years. This is the place you need to go if you any vehicle problems. I was struggling to find a shop that could service my 2007 Range Rover Sport without having to take it to the dealership. I'm extremely happy I came across Exotic Car Service. It gives me comfort to know that if anything goes wrong, I'll be back on the road quickly and at a fair price. The staff is efficient, knowledgeable, and trustworthy. Absolutely give them a call, you'll be glad you did! read more

Wooohooo! As good as it gets! This is a gem for people like me that depend on stellar service at a resonable price. I would trust these guys with my car any day. It really makes me cheer when I experience customer service that goes beyond my expectations. Thanks guys! read more

I came to these terrific guys after trying a couple mechanics that claimed they understood mercedes repair. This is the only place I will ever have my mercedes E class worked on. I have heard terrible things about the dealer in palm springs and new that it would be a problem. Al and Scott were courteous. They helped me have an idea what it was. They were able to save me a whole lot of money by being highly trained at their field. They helped me in every way. My car came back washed. Clock was reset. and the problem was fixed. I assure anyone that takes their exotic car here for service you will find reasonable prices and expert technicians. Expect to have savings, Expect to be treated well. Expect the absolute best in automotive repair because that is what they do Will tell anyone who needs a high end auto repair that these guys are the absolute best. read more

We recently took in our Mini Cooper for an oil change and inspection. We were met by the service advisor John who was very pleasant. The owner was there and he was pleasant also. We left the car and went to lunch. The work was done as promised in two hours. John made some recommendations for other service work the Mini Cooper will need. The overall experience was great and now we have a place to take the Mini for service and repair. I highly recommend them. read more

Exotic Car Service is AWESOME! They have taken away the worry about getting my car serviced. I know I can rely on them to take care of general maintenance, diagnose any problems and provide outstanding customer service...all at a substantial savings over the dealer. I'm on my second vehicle being cared for by Alan and his team and I highly recommend them if you're looking for competent, friendly and affordable service. read more

What!!! These guys are amazing! Where have they been all my life. I brought my BMW here with the same soft top issue I had written about in a previous post. The Palm Springs BMW dealership had no idea what they were doing, gave me the run-around, and DIDN'T fix the problem. These guys fixed it within an hour, and kept it half of the day just to make sure it kept working. It did. FIXED!!! It was such a minor fix that they didn't charge me for it! I also had them smog the vehicle for my convenience. The customer service is unbelievable! read more

Needed to find a place to get my Audi serviced. These guys took good care of me right from the initial phone call, laid out the estimate when I dropped of my car, and even washed it. Will be coming back here for all my service and repair needs. read more

Thank you Alan for your professional response. As the owner of Exotic Car Service you embody what every small business owner should strive to be. I appreciate your offer to stand behind the $300 credit and I will seriously consider it. Once again, thanks for approaching this rather delicate situation in a courteous and mannerly fashion. read more

Allan the owner and his staff is top notch!!! They have the knowledge and great service They know how to work on many cars. Stop bye and say CID sent you!!! read more

Exotic Car Service came highly recommended by our local mechanic. We had to drive 2 hours to get to their place in Cathedral City, but it was a drive well worth it. They went above and beyond to give us excellent service on our Mercedes ML350 Even fixed a couple of things that we weren't aware of. They also took extra time to do our "smog check." All-in-all, we basically got our car back: fixed, clean as a whistle and running better than ever and all in the same day. We would gladly make the drive again, should another problem arise. The service was very friendly too. What a pleasant experience it was for us. Thank you, Exotic! read more

I would highly recommend this service shop to anyone. I brought my car in for a brake check because another shop had told me I needed all new brakes and rotors. Alan and the staff were great and went over the car thoroughly disproving the assessment by the other shop, checking all the fluid levels and even washed my car. I will definitely be returning. read more

New to the Desert and sure enough my water pump went out. What is the best mechanic garage in the area for a foreign car? I found a fabulous one through Yelp due to the incredible reviews --- EXOTIC CAR SERVICE! The service was exceptional, the price was upfront and affordable. An honest mechanic, I have been searching for one for years. My Mercedes has found a home for all the TLC she needs. Alan, the owner, Scott, Liz, and David, THANK YOU. You are the BEST!!! read more