Always pleasant and efficient. Great help with various mechanical issues over the years.read more

Friendly and honest and capable. All I want on auto service. Came for inspection but will return…read morefor oil changes, etc

We've been to Grease Monkey twice for inspection stickers now, the most recent time being the last…read moretime for sure. During our first visit in November, I brought my wife's car in for an inspection. The technician told me we needed new wiper blades or the car would fail the inspection. Surprised, I asked, "Really?" to which he replied, "That's what I said." I didn't catch his name, as they don't wear uniforms, but he was young, scruffy-looking, and lacked any personality--that's the best I can do to describe him. My options were to accept a rejection sticker, buy wiper blades from an auto parts store, replace them myself, and return for a re-inspection, or give in to their upselling extortion and let them replace the blades. Wanting to get on with my day, I opted for the latter. The final bill for the inspection and wiper blades? $115. The second visit was in December when I brought my truck in for an inspection. The process took just 11 minutes. During that time, I witnessed a heated dispute between the same younger technician from the previous visit and an older fellow who looked like he'd just rolled out of bed and hadn't had his coffee or cigarette yet. He wasn't exactly the ideal customer-facing representative. Another customer and I watched and listened as the two argued, slamming tools and doors while hollering at each other. It was an impressive display of unprofessionalism. Watching this, I realized why I'd been upsold during my previous visit--they likely don't get many returning customers. When the inspection was done, I noticed one thing: unless the inspection process had changed, they didn't check my horn, which is a loud airhorn that you would definitely hear and I was waiting to hear. So visually, it seemed to pass. The older technician then came in and, in one breath, told me my brakes had "barely passed" inspection and offered to replace them - I did humor him by asking for the price, he said $1,200, thanked him, paid the woman at the counter, and left. The kicker? My brakes had less than 3,000 miles on them as I had front/back brakes replaced in October by the garage just up the street. So not sure (I am sure) what shenanigans were in play with that one. Maybe whatever part of the inspection that isn't done by the diagnostic machine is done visually and he just has bad eyesight.

Chris Veinot 5…read morereviews Went in for an oil change. Asked for the high mileage oil change which was on the list of oil change services on the counter. "We don't have that any more" But they did have a more expensive one available. I said 'ok, and please change the cabin air filter, also the right rear tire was low. Went to pay , and was told, "We couldn't get the cabin filter out, the car is designed that way. You can watch a you tube video to figure it out. We would have to cut the plastic with a dremel tool." Swear to god, wtf. Got in my car and low tire light was still on. Had to ask them to fill it. The hose they used had water coming from it which goes into my tire. Apparently they don't know you can drain water from the comppressor tank. YIKES. Training here doesn't seem to be their strong suit.

Whenever I experience excellence in the business world, I share it with anyone who will listen. I…read morehave been a loyal customer of VIP for several years and have been satisfied with the VIP treatment I have received until I discovered the real reason for my satisfaction. As my aging vehicle began to need repairs the service technician would discuss the needed repairs with me. He always presented the condition of the car in three parts--safety issues, which had to be done immediately, items that will eventually need repair, and those items that are discretionary. And as my car has passed the quarter million mile mark, he is now keeping me abreast of the total condition of the car, so that he can advise me when I need to consider purchasing another car. As a woman who relies on her car for her living, my service technician has become a valuable asset to me. When I make my appointments at VIP, I always ask for Pat, who always greets me with a smile and with his professional approach gives me the confidence that my vehicle is in good hands. Before I came to VIP I did experience service writers who tried to sell me service that I did not need at the time and service technicians who charged me for bogus diagnoses. In dealing with Pat I always feel confident that I am fully informed of my vehicle's needs, and I am paying for exactly what my vehicle needs. And when repairs and maintenance are completed, I am convinced that I have received the best deal for the life of my car.

I have had both good and bad service here. Most recently, bad…read more My guess on this variability is that it depends on which mechanic you get. I brought my F250 for AC service June 17 2024. They had previously replaced the ac compressor in August 2022 so I figured that since I had less than two years of operation, they might be more familiar with the system and the repair. Furthermore, on the off chance, the compressor failed again, some of the O'reilly AC compressors VIP uses have warranties (lifetime??) that are in excess of the time since the previous repair. The text from the service manager and subsequent interaction informed me that the orings from AC lines to the compressor were leaking. Now I would assume that if the orings (plural) fail on a compressor install that something is amiss; either due to type, quality of orings or the install. They wanted to charge me $608.40 for replacing the orings and servicing the AC. ("we won't charge you for the orings---just for the labor-- haha) I told the service manager that I was not happy about the fact that their previous install/repair failed so soon. I said that orings should last longer than they did. The service manager belittled me and said "Orings last as long as long as they last" and "Oh--do you think you know more than me (about orings)?" He then rudely threw the key towards me on the counter and said disdainfully "you are all set" I said "you are not going to charge me?" "No." So I went out to the truck, started it and drove home and guess what ? The AC doesn't work! So they didn't charge me...... for not fixing it!! What a deal!! They wasted my time, didn't fix the problem and treated me rudely. Now I was not wanting/expecting a free repair, but was expecting: a) That it be repaired b) Assurance that it would not fail again So the failed fix showed that whatever "high-horse" attitude the manager was demonstrating , had no justification.

Sullivan Tire knows what to do to keep your vehicle maintained & running. They are very fair and do…read morenot look to do things that are unnecessary that inflate cost. I trust them to do the work right & not gouge customers. My family uses Sullivan Tire exclusively. (It doesn't hurt that they are within 5 minutes of our residence)!

Brought my Jeep in for what I thought was a lower intake gasket leak, they changed my coolant,…read moreradiator hoses, charged me for two thermostats $194.00, they never did the lower intake gasket that they charged me $532.00 for. It ended up being a head gasket that was causing my issue. I ended up doing the head gasket myself. When I pulled the lower intake, I found the gasket was never done. Even after I showed them pictures they still said it was changed. I have been running an industrial maintenance shop for 30 years. I know what is new and what is not. I think I am going check my thermostat and see if that was even done.

I had a leaky tire. They took me in immediately, took care of the issue, and wished me a Happy…read moreThanksgiving. Superb service, speed, quality, and value. Thank you guys!

Its been 6 months since Josh, Zack and the Stratham Monro team changed my clutch on a 2016 Subaru…read more First of all the price was very fair, they beat a local Subaru dealer by hundreds. In addition, their work is solid, they know what they're doing and they honor word on cost and schedule. Lastly the customer service was exceptional. I will not hesitate to revisit Stratham Monro again in the future.

The manager Jo F was great- super friendly and helpful! I brought in 4 tires that I had purchased…read moreelsewhere and she gave me a very fair price to mount and balance the tires. All of the staff were very professional. They installed the tires right away (I just walked in without an appointment) and they did a great job! My car is running smooth once again and the shakiness and vibration from the old tires is gone. I would highly recommend this place!

Tire Warehouse is not what is was. I would definitely try to steer anyone to other places in town…read more I really get the feeling that I am an inconvenience to the manager. Probably one of the most unprofessional people that I have had to deal with lately. And I HAD to deal with it. I needed tires for my son who lives in Maine near a Tire Warehouse. Long story or I would have left. Don't even ask me how long it took even with an appointment. Ridiculous.

Great honest mechanics with high integrity. Chris the…read moreService Mgr us a straight shooter that explains repair options and costs. We had a Sprinter engine replaced because of a botched repair my W220 Repair in Hampton, NH. Als worked with us and did the job right with no drama. Great service.

Just got oil change on my semi truck done and this people riped me off, had to pay as twice as much…read moreas I would pay at TA or PETRO truck stop! Guy would lie about everything just to get you to pay.

Friendly, skilled team all around. Thorough, service oriented, fairly priced. I highly recommend…read morethe AFA team!

They do good work but overcharge on labor. I received an invoice for $98 of JUST labor to install…read moreair filters, which takes approximately 30 seconds. Good turnaround and good work, but a bit unrealistic in their labor pricing. Likely will not return.

My family has been taking our vehicles to Graham's for over twenty years. The work has always been…read moresolid, the prices a touch higher than some shops, but worth it because Tim stands behind everything he does. If an issue comes back, he makes it right. That kind of integrity is why we've stayed loyal for many years. However, there has been a lingering problem that keeps giving me pause, and it has nothing to do with the work that is performed by Tim and his mechanics. It's the woman, who shall remain nameless, who answers the phone that keeps tripping up what should be a smooth, well-oiled experience like it was years ago. Ultimately, getting a direct, straightforward answer from her has proven harder than getting my kids to do their chores, and the tone is about the same, too. There's this steady drip of condescension, as if every question is a personal affront to her. And there are the sighs, the putting on hold, more sighs, and then there is the "Take it or leave it" edict. More than once, I've called needing work done, found myself hanging up mid-conversation, and immediately dialed another shop. In fact, the last couple of times I've called, I didn't even wait for the frustration to build; the moment her voice hit the line, I simply hung up and spared myself the aggravation. There have been times I've asked for clarification or if there was any other availability after she's issued her verdict; it felt like I was stepping out of line and challenging her authority. Which is a strange experience when all I'm trying to do is support a local business and throw money their way. I mean, I get it - it's a busy shop, lots of moving parts...That is not an excuse to be void of a little appreciation, or even a modicum of basic courtesy, which shouldn't be too much to hope for. Tim, I hate that this reflects on your business at all, because you've always been, and I'm sure still are a solid, trustworthy place. Judging by how full your lot is, it's clear you're still a local favorite. All I'm asking is this: please send a little of your empathy and human skills her way. I'm sure she's a perfectly nice woman when she isn't answering the phones, but something changes the moment that line rings, and it's impacting the experience, at least in my opinion, in a way that doesn't match the quality of your work. Thank you for all you do for this community.

What I liked... - friendly and fast service…read more- inexpensive What I didn't like... - nothing. Highly recommend for issues like tire repair for a nail.