My family has been taking our vehicles to Graham's for over twenty years. The work has always been…read moresolid, the prices a touch higher than some shops, but worth it because Tim stands behind everything he does. If an issue comes back, he makes it right. That kind of integrity is why we've stayed loyal for many years. However, there has been a lingering problem that keeps giving me pause, and it has nothing to do with the work that is performed by Tim and his mechanics. It's the woman, who shall remain nameless, who answers the phone that keeps tripping up what should be a smooth, well-oiled experience like it was years ago. Ultimately, getting a direct, straightforward answer from her has proven harder than getting my kids to do their chores, and the tone is about the same, too. There's this steady drip of condescension, as if every question is a personal affront to her. And there are the sighs, the putting on hold, more sighs, and then there is the "Take it or leave it" edict. More than once, I've called needing work done, found myself hanging up mid-conversation, and immediately dialed another shop. In fact, the last couple of times I've called, I didn't even wait for the frustration to build; the moment her voice hit the line, I simply hung up and spared myself the aggravation. There have been times I've asked for clarification or if there was any other availability after she's issued her verdict; it felt like I was stepping out of line and challenging her authority. Which is a strange experience when all I'm trying to do is support a local business and throw money their way. I mean, I get it - it's a busy shop, lots of moving parts...That is not an excuse to be void of a little appreciation, or even a modicum of basic courtesy, which shouldn't be too much to hope for. Tim, I hate that this reflects on your business at all, because you've always been, and I'm sure still are a solid, trustworthy place. Judging by how full your lot is, it's clear you're still a local favorite. All I'm asking is this: please send a little of your empathy and human skills her way. I'm sure she's a perfectly nice woman when she isn't answering the phones, but something changes the moment that line rings, and it's impacting the experience, at least in my opinion, in a way that doesn't match the quality of your work. Thank you for all you do for this community.

What I liked... - friendly and fast service…read more- inexpensive What I didn't like... - nothing. Highly recommend for issues like tire repair for a nail.

Exeter Motor Works is handsdown the best auto repair shop I've ever been too. I'm a person who…read morebasically went from place to place until I found Exeter Motor Works. All repair shops say "we've fixed your car". Exeter Motor works was the first repair shop where it was actually fixed! I've now been going there for at least 20 years. Glenn and Diane are great people, honest and straight forward. If you go to them you will not be disappointed! John Foley - Exeter, NH

Still one of the best shops in the area! I had a leak in one of my tires and was having to pump it…read moreup every day. I was in the process of pricing new tires because they were getting wore out but the prices were out of control! I was recommended a shop in Dover and I reached out to what I thought was a price quote from them through the Yelp App. As it turns out I was sending out a blast to any shop that wanted to respond. One was Exeter Motor Works to which I used to take my SAAB 9000 to back in the late 90's. I moved further North so going there wasn't as convenient for me. However their shop was one who was presented to me so I called them and they said come on down. I got there an I was treated the exact same way as back in the 90's, graciously, friendly, warm and naturally without any phony "Hi how can I help". I let them know of my predicament and one of the mechanics came right into the greeting area and grabbed my key and started to fix the tire. I had mistakenly walked into the shop area and told them what was wrong so they already knew what was wrong and what to do! As I was getting checked in with my information and the guys were already fixing the tire, I informed the person at the counter I used to come here with my SAAB and the people were awesome! The lady assisting me (sorry my memory is bad) said "Yep you came in here with your SAAB last time in 1999!" I said OMG you still have that information in there, that's cool!" So we had already hit it off and we finished up the repair order. I went and sat down and this gentlemen walked in and the lady said "name?? I want you to meet a customer from 26 years ago who's back!" This person was the new owner now and was very polite and he is a Veteran as well so we already had a connection! The guys finished the tire repair and because of our idle chit chat they were very fair with my and I'm now going to schedule more service with them today! I want to thank the two guys in the shop as I walked in at 4:00 pm and they needed to stay. I also wanted to thank the front office for being so gracious. This maybe long winded but this was my experience.

My current mechanic told me my back spark plugs were never changed. Steve at Cocheco Auto charged…read moreme to replace them however he NEVER did the job. Shame on you, Steve for being dishonest!

Owner so capable and friendly. Highly recommend. I will return if the business does not move too…read morefar away.

I took the car to the Subaru dealer for inspection previously and was told the loud noise we have…read morehad since we got the car was just part of driving a Subaru - they're loud. Not so. We brought the car into Gorman's for a brake and rotor repair (far cheaper than Subaru), and mentioned the noise offhand. Aaron took it for a quick drive and knew right away that at least one of the wheel bearings was causing the noise and needed repair. He suggested we get it done since the brakes were being done anyway and it would save us money. Our car has never been this quiet! I am blown away. Brakes are working great, too. We were going to walk back to get the car, but instead Aaron picked us up downtown! He also told us about some really beautiful places to go walking in nature that we hadn't heard of as we are new to the area. Honest prices, sharp mechanics, nice people. We'll be back!

I was told this was a good garage - honest. That is important as I have little mechanical ability…read moreand rely on having an honest garage. I like keeping my cars in shape and wanted to find a local garage that I could go to for regular maintenance and the odd repair. I get frequent oil changes and listen to my mechanics advise on keeping up with filters, checking hoses, tires etc...for wear and replace asap to be safe. I am a good customer to have - and only ask for an honest garage. I called for brakes and gave the information they asked I was told they would look it up and call me back. No one called, I waited I waited. I then called and left a voice message asking if they had the quote. No one called back. Well their behavior speaks volumes to me about reliability.

I had to have a bumper scrape fixed. They gave me an estimate right away. A part had to be…read moreordered, and as soon as it came in they scheduled my work for the next day. My whole experience was very professional, and price was in line with what I expected. I strongly recommend them.

Was wondering why my mechanic in town would recommend me to Cote's which's located quite a distance…read morefrom my house. I was so glad I listened. The estimates I'd gotten from other recommended body shops in the area were going to cost me around $1,200 on the repair of my fairly new SUV (A new front bumper for a dent and a bracket for the side of the rear bumper). Turned out no bracket or bumper needed. I was left speechless with gratitute when the owner, Cindy, told me how much the repair was. There's barely any trace of dent and the rear bumer is still solid in place. Her honesty is a rarity. Thank you, Cindy!

He figured out what was wrong and saved my car from the junkyard. Others had misdiagnosed it as a…read moretransmission problem it so it was a good day. Friendly and reasonable.

I was required to give at least 1 star, but NO STARS for this place. A friend recommended this…read moreplace. I'll take these with a grain of salt from now on, believe me! I have to say, they were very responsive at ffirst, as they picked up my car promptly and even started looking at it right away. That's wher the story turns sour. The guy that I dealt with proceeded to give me a long lecture on not taking care of my car properly. During this tirade, I couldn't get a word in edgewise. After a list of repairs of around $2k, I told him I'd l sleep on it. That was just to get off the phone with him! Oh, in addition, he charged me $95 for about a 2 mile tow....

Sullivan Tire knows what to do to keep your vehicle maintained & running. They are very fair and do…read morenot look to do things that are unnecessary that inflate cost. I trust them to do the work right & not gouge customers. My family uses Sullivan Tire exclusively. (It doesn't hurt that they are within 5 minutes of our residence)!

Brought my Jeep in for what I thought was a lower intake gasket leak, they changed my coolant,…read moreradiator hoses, charged me for two thermostats $194.00, they never did the lower intake gasket that they charged me $532.00 for. It ended up being a head gasket that was causing my issue. I ended up doing the head gasket myself. When I pulled the lower intake, I found the gasket was never done. Even after I showed them pictures they still said it was changed. I have been running an industrial maintenance shop for 30 years. I know what is new and what is not. I think I am going check my thermostat and see if that was even done.

Always pleasant and efficient. Great help with various mechanical issues over the years.read more

Friendly and honest and capable. All I want on auto service. Came for inspection but will return…read morefor oil changes, etc

Rajaie is very fair and kind and stands behind his work. He also spends time on the phone to find…read morethe least expensive parts for your vehicle.

we went to Main Street Undercar for a funny noise under our Mercedes SKL230 and it was a belt…read more... which they replaced in no time at all and they completely cleaned my whole car AND found a huge mouse house and a dead mice on my side of the car which no one else could smell but me... I can't THANK these gentlemen enough. she is shiny and running smoothly and SMELLS sooooo good now. Thank you Thankyou .... we will be back and I highly recommend them for all your Mercedes needs...