While I was living in SLO, my roommates and I used Spectrum internet. Student desk for the first…read moreyear, great quality internet. I'm rating this location a 4/5 because the customer service was awesome. Very kind ladies working the front desk. They answered my questions quickly and easily, so I was in and out in a flash.

Extremely Disappointed with Spectrum's Customer Service…read more I am extremely disappointed with the customer service we received from Spectrum. In my experience, they have shown very little concern for their customers and even less willingness to make things right. Our Spectrum service was not working properly most of the time, so we canceled our service. Despite canceling, Spectrum continued charging us a monthly fee. We called numerous times to let them know we had canceled and asked them to stop billing us. Each time, we were essentially told there was nothing they could do and that we still had to pay the bill. I even asked them to look at our account usage because there was no usage showing, which should have at least prompted someone to investigate the situation. Instead, they refused to help. That kind of response is extremely frustrating when you are simply asking a company to review an account and correct what you believe is an incorrect charge. Unfortunately, this isn't the only experience I've had with Spectrum's customer service. Our neighbors are 90 years old who currently have Spectrum service Their internet stopped working, and their daughter, who does not live locally, called Spectrum for help. She was told the reason the service wasn't working was because they needed upgraded equipment. Spectrum then mailed the new equipment directly to these elderly customers. I went over to help my neighbors because they are 90 years old and obviously shouldn't be expected to figure out new equipment and installation on their own. I had trouble getting it set up, so I called Spectrum's customer service for assistance. I specifically asked the customer service representative, "Do you do this to everybody? These people are 90 years old and don't know how to set this equipment up." Her response was essentially that they don't know how old their customers are. That response says a lot about the company's approach to customer service. I'm not saying Spectrum needs to know every customer's age, but when you're dealing with elderly customers who clearly need assistance, there should be some level of compassion, patience, and willingness to help. Between continuing to charge us after cancellation, refusing to investigate the lack of usage on our account, and the way they handled our elderly neighbors who were given new equipment they couldn't reasonably install themselves, I have been extremely disappointed. Spectrum needs to do better. Customer service should mean actually helping your customers--not simply telling them there's nothing you can do. Based on my experiences, I would not recommend wasting your money on Spectrum.

Have been a customer for four years or more. When ever I…read moreneed technical help or advice they are available to answer my questions. They also have a decent military and, veterans discount. The billing department also offers help and good customer service. Also, their equipment and installers are very patient and are able to offer good suggestions.

I have been a customer for over 5 years. Living in a rural area, reliable internet used to be hard…read moreto come by, so I was glad to find Unwired at first. I even have one of their relay towers within 500 feet of my home, and in the beginning the service was decent. Over time, however, the connection slowed significantly. When I called customer service, they upgraded me at no extra cost, but only after I asked. I found it frustrating that they don't automatically extend available upgrades to loyal customers. Their policy seemed to be that you have to complain or ask before they offer improvements--even if your service is struggling. That didn't make sense to me from a customer service standpoint. In the past year, the issues have gotten worse. Video meetings often cut out or force me to turn off my camera because of poor connection speed. I've spent countless hours troubleshooting and calling customer support, but nothing has resolved the problem. I finally tested a new internet option and was shocked at the difference: four times the speed at half the cost. When I called to cancel Unwired, they didn't even try to keep me as a customer--they simply admitted their product wasn't the best available and let me go. My advice: Before signing up with Unwired, research other options. It doesn't take long to find better internet service at a much better price.

This locally owned business provides the best customer service! Aside from the customer service…read morethey also provide very competitive prices for their service. They respond to issues rapidly and are usually in front of notifying their customers of said issues. Best of all the answer their phones, and direct messages in real time! I can't recommend Wireless Internet Services Inc enough for all your wireless internet needs!! Thank you Tony for your help and patience today!!

We've been customers of wireless internet services for about 10 years now. During the pandemic our…read morebuilding was closed and they kindly suspended our service until we were able to reopen, A+ for customer service! Internet speed is great and the price is very reasonable. Thank you wireless internet

Great service, amazing staff. Gets you installed quick! Everything is so professional great prices…read morefor the area.

I was told I could cancel without a penalty due to poor service, but apparently I was misinformed…read morenow I will be charged $400 so make sure you get a "paper trail"before canceling so they can waive the early termination fee.

I used JMS internet for a relative long time and in all my experience I have never run across…read moreanother Internet Service Provider who exhibited the level of courtesy, professionalism and customer care than JMS Internet. I consider them to be the very best of the very best in all respects. As to the Internet service I received from JMS I have never, in all my time with them, ever experienced any problems at all-- no downtime... no dropped connections... no throttling....nothing at all.... the service is spectacular and I sincerely doubt that anyone can find a better service than that which is offered by JMS Internet. Everytime I had a question for them, their response time was phenomenally short and the individual on their line helping me always knew exactly what to say to help me easily understand the answer to whatever question I was asking them. Let me sum it up this way: Absolutely phenomenal! JMS Internet has completely transformed my online experience with their outstanding service. From the moment I reached out, their friendly and knowledgeable staff made me feel valued and supported. The speed of their internet is simply unparalleled--lightning-fast and incredibly reliable! Their customer service is top-notch, with prompt responses and an eagerness to assist that is genuinely refreshing. Every interaction has been pleasant and efficient, showcasing their commitment to excellence. The installation process was seamless, and their technicians were both professional and courteous. Not only is their pricing fair and transparent, but their extensive range of packages ensures that everyone can find the perfect fit for their needs. I've never encountered such a customer-centric approach before; it's clear that JMS Internet prioritizes satisfaction above all else. If you're looking for a trustworthy, efficient, and simply outstanding internet provider, look no further. JMS Internet has my highest recommendation--truly exceptional in every way! The reason I had to part ways with them was an entirely personal matter and had nothing to do with JMS or their outstanding service. They are the best. Period.

We love JMS! We've had them for several years with no issues in our service. The customer service…read moreis always impeccable, and the actual Internet service is really reliable, fast, and has plenty of bandwidth for everything we need. Highly recommend!

Today I had dish installer come over and trouble shoot my cable for the problems it was having I…read morehad the pleasure of having bryon Levine tech #0409 come out and fix it for me best customer service anyone could ever ask for and did all the work professionally and good while training a newbie I was really impressed by them today would definitely recommend dish out to anyone based of the service I received today

I will be switching service as soon as Dish gets there service back online. For the last 4 days I…read morehaven't been able to get to my account or speak to anyone because of a system problem. I just found out that some how one of my Dish packages were changed and not by me and my monthly bill went up $53.00. This has been very frustrating as I can't afford the increase and can't talk to anyone. I was put on hold with a wait time of 218 minutes. That is unreal.