Fast. Responsive. Professional…read more I needed flyers for my business and this UPS store delivered quality prints at competitive prices. I will use their services again in the future.

The owners here are very kind, helpful and very welcoming. My family and I come here all the time…read moreand we highly recommend this UPS Store. The owner was so kind to also gift my basketball time their certificates that i created for our championship season. Thank you

Been coming here for the past 6 years for various services. Quick, easy, always accommodating. I…read morebelieve the original owner ended up retiring (good for him) but they kept everything the same. Live scans, passport photos, mailing services, mailboxes they do it all! Thanks to the cool gal for helping me with my passport renewal packet, sorry for being so chaotic lol

Great service! I was originally across the street at DHL to drop off a return and needed a bag to…read morepackage it in but the said they didn't sell any? When I arrived at The Shipping Center the man working the front was very kind and efficient, he found a box large enough for my return and even cut it to size so that it fit perfectly and wouldn't move around during transit.

My go to shipping center. The staff are always willing to help me pack my items and find the best…read moredeal (although it is definitely more expensive than USPS). Plenty of parking too.

It was my first time shipping something with FedEx, and it was such a breeze at this location. I…read morecame in with the items I needed to ship, and the guy at the front helped me throughout the process. He packaged up my items, made the shipping order, and all I needed to do was present my ID and pay. I was probably in and out of there within 15 minutes. It looks like this spot is only for shipping, and they have dedicated parking spots for this store. I was able to get an emailed receipt and the person who was receiving the item also got a tracking number sent to her too. The item was supposed to arrive on the following Tuesday, but actually arrived a little earlier, and all in one piece!

Ever since we opened up our business, we needed to have a PO box. We chose one of the online…read moreresources and found this place in Newport Beach. What a great choice that was! For starters, the people that work there are really the star of the show. Super nice, very welcoming and make you feel like family. It's nice when you find a business that isn't there to check you in and check you out like the DMV. This is one of the reasons I live this place so much. Another nice aspect of this is the app that they use, even though I live in Las Vegas, our LLC is still in Southern California. Whenever we get mail we get notified via the app. The place is only open Monday through Friday, so you'll need to plan accordingly to get your mail. It works out perfect for me as I come down during the week. Bottom line? If you are in need of a PO box, and really enjoy good customer service, then this is a place for you! I cannot recommend this place highly enough so go check them out today!

The store is located in a beautiful location. The staff is friendly and helpful. They are…read moreparticularly good at solving problems and will go beyond the call of duty. Sam White Electric Fuel, LLC

I would like to add to my previous review of this UPS location. The employees there are always…read moresuper friendly & helpful. In particular, I would like to commend the manager Sam, as well as Yasha. Keep up the fantastic work, guys!

Quick and easy. I did a package return. I printed the receipt form home and just dropped off the…read morepackage. They provide a receipt to track down you package for your refund. Good customer service support. Thank you.

If you get to choose where to get your live scan done, choose this place. Shane knows what he's…read moredoing. I've had to get live scans done a few times, and this was the most efficient appointment yet. Not sure about out-of-pocket costs since mine was covered by my requestor. They also offer mail services, so a must know spot for business owners in the JWA area. Looks like a family-owned and operated business too.

Met all expectations with live scan services. Fast and Friendly staff and attentive.read more

Scott is the nicest guy ever, I have a business down the…read morestreet and he never disappointed me doing my menus and flyers. Thank you as always.

The level of incompetence coming from the manager of this FedEx Office, Liz Hernandez, is…read moreabsolutely staggering and deeply unprofessional. It is by far the worst management experience I have ever encountered at any shipping or service business. I visited the store at 1000 Bristol St., Newport Beach, CA on November 24, 2025, to ship a box of clothing,few cosmetic items and 2 kitchen towels. to my friend in Canada. I had placed all these items in plastic bags so that they could easily be inspected by the FedEx agent. The employee never asked me to fill out any commercial invoice or any other forms. She entered everything herself on the computer. She charged me $129 and gave me a receipt. Everything appeared to be handled correctly. Another FedEx employee boxed the items and sealed the box for shipping. A few days later, I was notified that my shipment had been stopped in Chino, CA because the employee had incorrectly labeled the contents as kitchen utensils instead of kitchen towels which had nothing to do with what I was shipping. This error was made entirely by the staff at this location. As a result, the shipment was halted, and FedEx told me I would have to pay to have the box returned to me. They also refused to refund the $129 I had already paid, even though the shipment never continued due to their mistake. When I called FedEx customer service, I was informed that the refund decision was up to the store manager, Liz Hernandez. According to customer support, she was contacted and chose to deny the refund, despite the fact that the incorrect labeling and halted shipment were caused solely by her employee. To make matters worse, FedEx offers no corporate email address for filing a formal complaint other than calling their 800 number, leaving customers with almost no way to seek help beyond the very same management responsible for the mistake. This review is a warning to all customers: the service at this location is careless, unprofessional, and completely lacking in accountability. And the manager, Liz Hernandez, demonstrated an alarming level of incompetence and failure in basic customer service, making this FedEx Office a location I strongly recommend avoiding.

"Brandon" was extremely unhelpful and, by his own admission, said he was being "lazy" when I asked…read morehim to assist me. His attitude was completely inappropriate and unprofessional. When I asked to speak with his manager, he told me that she was occupied in the back. I later discovered that this was not true and that the person he referred to as his manager was actually another employee. The actual manager, Andrew, was not at the location. I do want to acknowledge that Memos, who appeared to be the newest employee, was doing his best to help as many customers as possible despite the situation. What concerns me most is that the tracking information I was given at this location did not match the information provided to me by another FedEx center. Given the conflicting information and the way my concerns were handled, I have serious concerns about the handling and accountability of my shipment. I strongly recommend that FedEx management investigate what happened at this location, including the conduct of the employee involved and the conflicting tracking information. Absolutely unacceptable customer service. I hope FedEx takes this complaint seriously.

Easy Quick and no lines on a Friday. Easy parking. Busy…read morecenter. Friendly staff. I will be back

I didn't know they offered apostille and notary services until I looked them up online today, so I…read morewas pleasantly surprised to find out I could come back here for those too. I've been coming to this PostalAnnex for years whenever I need to mail something internationally. I've also had passport photos taken here and even renewed my passport through them. Every single experience has been smooth, and everyone has always been friendly and helpful. A special shoutout to Jamie. She is absolutely amazing! Her customer service has been consistently outstanding over the years, and she's one of the main reasons I keep coming back. It's so rare to find someone who is always so kind, super knowledgeable, and genuinely willing to help. Because of her, I've referred several friends and family members here without hesitation. If you need shipping, passport services, notary, or apostille assistance, I highly recommend this location. And thank you, Jamie. :)

Staff is friendly and very helpful. Came here for passport photos and TSA-precheck and never ran…read moreinto issues. They help you out with questions and make sure you fill out things correctly. We did walkins for passport photos and was in and out within like 10-15 minutes (depending on how many people they're helping before you get there). For TSA pre-check we were going to do a walk-in due to the site having issues but noticed they didn't do walk-ins but the guy working that day said he can probably help us out. He went as far as check the site to see if it was down and we got lucky that it wasn't! We filled out the application on our phone and immediately got helped afterwards. Was in and out for TSA pre-check stuff in also 10-15 minutes. Recommend coming here for passport photos, TSA-precheck and other needs.

Owners are super friendly, courteous, and helpful. It's a great place to go to for all my mailing…read moreand shipping needs. I don't understand why some folks giving this business poor reviews because the owners don't want non-customers parking on their customer spots. That seems awfully unfair. I am glad owners are saving spots for real customers like me.

The owner is unreliable. He will try to convince you that he can ship everything to everywhere. He…read moredoesn't have experience shipping internationally to Asia. But he told me that he knows all about it, and acts very convincing. Once UPS rejected the package and shipped it back, he said " I have never shipped it to this place before". There is also no refund. I will really appreciate it if he could be more frank and honest upfront.