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Services - Excellent Tint

Auto mirror repair

Auto mirror replacement

Auto window repair

1 More Service

Auto window replacement

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11 months ago

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Safelite AutoGlass

Safelite AutoGlass

(206 reviews)

I called to schedule a mobile appointment to come to my home to fix my windshield, was told there…read morewere no available appointments for mobile service. I had no other options but go in person 30 mile drive each way. When I arrived at this location I saw 10 mobile service vans parked. I entered the lady at the front desk said,"we are overbooked then said we don't have enough mobile technicians", with an arrived. Please explain to me how I see safelite commercials that advertise "we come to you". This is not the first time, I have never been able to successfully schedule for mobile service without the same result. This is not how a successful business is run. My suggestion is to cut back on tge commercials and use that money to hire mobile service techs. I will also express my concerns with my car insurance company. The Crack repairs done on my windshield were very small but still noticeable. The tech told me that if the Crack got worse during the repair because pressure is put on the glass during the process, I would be responsible for any costs to replace the glass. Not sure how that works, if your process makes the Crack worse shouldn't safelite be responsible. If I take my car in for a repair and the mechanics make it worse I am not responsible for the additional repairs they are. Your policy makes no sense at all.

The technician who came to my house from Safelite was friendly, professional, and did a great job…read morereplacing my windshield. No complaints whatsoever about the tech himself. Likewise, the customer service agent at the Safelite location was friendly and helpful during the calibration visit. What was disappointing -- and honestly somewhat absurd -- was the overall process. Safelite came to my house to replace the windshield, but then informed me they could not calibrate my vehicle's safety system onsite. So after waiting around my house during a 5-hour appointment window for the convenience of "mobile service," I still had to drive to the Safelite location and wait again for the calibration to be completed. In total, my windshield replacement ended up costing me more than 8 hours of my time. That completely defeats the purpose of having someone come to your house in the first place. At this point, I'd love for one of Safelite's executives to sit in a room and stare at a wall for 8 hours just to fully appreciate the customer experience they created here. This feels like a textbook example of how large companies and their executives lose sight of customer needs -- designing processes that may work operationally on paper while completely ignoring the real-world inconvenience placed on the customer. If calibration is commonly required for modern vehicles, set expectations upfront or coordinate the service so customers aren't effectively forced into two separate appointments. Great technician. Friendly staff. Broken process.

Auto Glass Now

Auto Glass Now

(5 reviews)

Hi - Thank you for taking a moment to read this review. As a retired law enforcement officer who…read morehas experienced every level of customer service throughout my career, I want to express my genuine appreciation for AutoGlassNow at 5695 S Orange Blossom Trail in Orlando, FL. This was my second visit--my wife previously had her windshield replaced on her Honda--and both experiences were outstanding. From the moment I walked in, the professionalism and customer care were immediately evident. The manager, Jhnanay, is not only exceptionally knowledgeable but demonstrates a level of leadership and expertise that is truly rare in this industry. She went above and beyond to accommodate my schedule, and it's clear she sets the standard for excellence within her field. The windshield replacement on my BMW was flawless. The workmanship, attention to detail, and overall quality were remarkable. It's uncommon to find a team so committed to doing the job right the first time, and that commitment reflects directly on the strength of its management. I cannot say enough about Jhnanay and the entire staff. Their dedication to quality and customer satisfaction is unmatched. If you're looking for the best glass replacement service in Central Florida, this is the place to go. I highly recommend AutoGlassNow to my family, friends, and anyone seeking top‑tier service. You will not be disappointed.

Service was great , we will be using them in the future !! Jose came to our house and was done in a…read moreresponsible time frame .

Excellent Tint - windowsinstallation - Updated May 2026

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