I had three companies come out to give me an estimate to repair some sliders in my home. Of all…read morethree, H&W was the best price, best communication and most authentic. They did warn me that it would take some time to get the work done as they are not a big company and they don't job work out. I was happy to wait as the issue was purely aesthetic, not functionality. They did the work today and I was very impressed. Highly recommend this family owned company!

Didn't return call For 4 days. I called again and Amy who answered previously had a horrible…read moreattitude and kept talking over me and did not go well and she hung up on me. Sounded like they have no one to do caulking. Amy needs a different job.

Used FD 2 times - once for 6 custom windows and a door and another for 2 custom sliding doors and…read morefrench doors. Service and installation was pain free. Strongly recommend their service.

I had eight window companies provide estimates to replace windows in our three story townhouse. I…read moreresearched the top four more throughly and based on the quality of the windows, installation I saw at other homes and price, Factory Direct Windows and Doors was the clear choice. Bill the sales rep was a pleasure to deal with! He had a wealth of knowledge and experience and was candid and transparent about the product and installation process. No pressure to buy, just direct answers to numerous questions I had in a very timely manner. He was a pleasure to work with! Louis and crew did an outstanding job installing the windows over two days. They draped most of the house in plastic and covered all the floors to ensure there was no mess left behind. He even cleaned the street curb with his shop vacuum! They were truly skilled craftsmen. James, the owner, and Matt were also at the house on several occasions to ensure everything ran smoothly and ensured complete customer satisfaction. I couldn't be happier with the high quality, fully insulated, double hung windows. Great work Factory Direct Windows and Doors!

Consumers. Please Beware. FAS presented themselves as a top notch company, they are anything but…read more My project, which cost over $90,000 was supposed to be completed in 10 days. That was over a year ago! I can write a book on how incompetent this company is. From sending thugs and hoodlums to work in my house, (later I found out they were drinking alcohol on the job) to leaving shards of glass on my lawn. I could go on and on.. If you value your home I would keep this company far away from it! Update, I'm still living with windows and doors that were installed poorly and it shows. I've always tried to do my research and select reputable companies to work with. I failed miserably with FAS and it cost me over $90k Please don't let yourself be the next victim this company suckers in.

Been to the 5 times to get it right and it was still wrong! Ripped siding off my house and replaced…read morewith siding that didn't match! When asked if they were going to paint their mistake Jacob told me they weren't painters. When asked for reimbursement since the house needs to painted was told that will never happen. Have to love terrible customer service

This is the worse Company that I have ever done business with. I don't recommend it to anyone. They…read moredon't return calls and they don't stand by their product. If one of the windows or doors breaks it takes them months to try to fix it and they don't honor their warranty. I was sold what I thought were hurricane impact windows and 5years later I found out they were not and I was charged $30,000.00 for a product that I don't have. They are liars . Worse experience I've ever had. Maria M.

Incredible product with impressive installation crew! That is hard to find in Florida. I would…read morehighly recommend them. Not the cheapest but you pay for what you get.

Dont belive them when they say lifetime warranty. Lifetime is life of window but not to them!!read more

Windows are of decent quality for the price. Installation was terrible. The crew rushed to get the…read morejob done in one day. They left our home and yard a mess and destroyed $500 worth of landscaping in front of our home. Reached out to Window World management team and just got the run around said the landscaping would bounce back. Terrible customer service. Would not recommend.

After a long year of searching for the right glass / mirror company to replace an odd shaped…read morebuilder mirror, we found Glass Guru. Out of at least 20 companies we reached out to, they were the only company that would come on site and evaluate the project. I set up an appointment with Marcos, the owner, and he was so nice, helpful and had excellent advice. He took the time to help construct a solution that would stand the test of time and had a low failure rate. This made me realize that the other contractors would have failed in installing this massive mirror (almost 9'x5'). We had a few blips along the way and he had to install 2 mirrors and had ordered another one due to manufacturer's defects. This was devastating to both of our timelines but the team - Marcos, Josh and Diane - were so professional and reassuring about it all. They knew this would be completed at 100% of our expectations and nothing less. They must have come here half a dozen times to quell any concerns. And, Diane was so nice over the phone. We worked a lot with Josh for the follow up appointments and he is a perfectionist. He made sure the wall was ready for the initial and follow up installs as when you take a mirror down, it can be messy and can also rip down part of the wall too. We also had a 3D bump out which made it more challenging. He and his counterpart measured everything over and over and took his time installing. We are thrilled with the end result. They knew they could do this and they certainly did. They are not the cheapest but they are the most thorough and make sure the project is done to satisfaction. Whether you have an easy project or a tough one, this is the company I'd absolutely trust and recommend.

I recently had The Glass Guru of SE Orlando replace three insulated glass panels across two windows…read moreand one double door in my home. The entire process was seamless and stress-free. Josh, the installer, did an outstanding job, he arrived on time, worked efficiently, kept everything clean, and ensured perfect fits with no issues. The new panels (replaced the foggy panels) look great. Excellent communication, fair pricing, and top-notch craftsmanship.

muy buen servicio excelente lo recomiendo 100 % trabajo impecable el servicio de jasserread more

Door-to-door sales may be their approach, but it's not something we appreciate. If we need windows…read moreor other home services, we prefer to research companies ourselves and reach out when we're ready. According to our experience, this is definitely not a company I would consider or recommend.

Unreachable, sends a BS message with a number that auto hangs up. Don't waste your timeread more

From the owner: Since 1997, Holden Heights Windows has been Orlando's trusted name in residential and commercial…read morewindow solutions, serving over 15,000 satisfied customers throughout Central Florida. What began as a small family operation has grown into a full-service windows specialist, maintaining the personalized attention of a local business while delivering the expertise and capabilities of an industry leader. Our team of certified window professionals has collectively installed more than 85,000 windows, earning us a reputation for excellence that spans generations. Our comprehensive window services include expert installation, replacement, repair, and maintenance for all major window brands and styles. From energy-efficient double-pane windows that can reduce cooling costs by up to 30% to impact-resistant hurricane windows that exceed Florida building codes, Holden Heights Windows provides solutions tailored to Florida's unique climate demands. We pride ourselves on using only premium materials and maintaining a 99.7% customer satisfaction rate, as verified by independent surveys.