Having someone come clean for me is a treat to myself . I've used Excellent Maid once before and they were amazing then. They were incredible once again. Eddie and Jeannette were so kind. Everything was sparkling clean when they were done too. I should have taken before pics, but I at least snagged this after pic of one area they cleaned! They made everything look brand new. read more

Excellent Maid - Home Cleaning Near Me

They arrived on time. They cleaned as a team. They got most of my special requests. The services were more pricey than the previous ones I've hired. However, these were actually professional. read more

Ummmmm... Let's just say NEVER AGAIN! I got charged an arm and a leg for services that should have left my home impeccable. Instead, I was under a time limit, the crew was under pressure and I had anxiety worried about the time the entire time. What's worse is the house wasn't even left clean. I had to have the cleaners do anther round of cleaning because it was still dirty, and might I add my house it NOT that dirty. I have a very up-kept home with no clutter and just had my house cleaned two weeks prior for this to happen. They cleaned my airstream too. And I attached a picture with the toilet that was "cleaned". Grooooooooooss!! They were gonna send a cleaner back and never did. read more

Excellent Maid - This was "cleaned" . Disssssgusting! - Home Cleaning Near Me

I am FURIOUS. ~ I have family with OCD and bad allergies coming in for the weekend, so I decided to hire for a DEEP CLEAN. ~ I have a small one bedroom/one bathroom (500sqft). My main request was clean baseboards. I didn't realize that hiring a cleaning service could leave my place WORSE than they found it. -- they did NOTHING but DAMAGE my place. ~ they left SCRATCHES all in my bath tub that I will need to pay to have replaced at move out. Goodbye deposit!!! They did not have ANY bleach with them (wtf kind of cleaners don't use bleach or disinfectant?) ~ all they did was move my stuff around the counters to make it appear that they cleaned. ~ They wiped everything with a dirty rag leaving rag residue EVERYWHERE! And then to proceed they STOLE two of my good hand towels!!! On top of that, I moved the couch out of the way for them to vacuum and mop all of my living room. These women moved my couch back to its place and SWEPT THE DUST UNDERNEATH MY COUCH as if I wouldn't notice!!! They left after an hour (hired for an hour and a half) and said they were done because it was "clean." I immediately wrote to them saying this was unacceptable. They sent the ladies back for another 10 minutes. One cleaned the bathroom floor and the other stood and stared at me while I cleaned the baseboards. She WATCHED ME cleaning my baseboards!! The photos you see are AFTER them being here TWICE. The lady on the phone offered for them to come back a 3rd time to "help me" clean. Why would they need to come HELP ME CLEAN after I just hired them to CLEAN?!?!?! I just spent the last 2 hours scrubbing my baseboards and finishing my bathroom and kitchen cleaning. Have to buy new hand towels to replace the ones they stole. And Don't know what the hell I'm going to do about this bathtub!!!!! I wish I never tipped them before I saw all of this. DO NOT LET THESE PEOPLE IN YOUR HOUSE!!! read more

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Extremely unprofessional. Not-thorough. Rude customer service. Shows up whenever they want without notice or late. The one nice thing I can say is the cleaning ladies are nice. Otherwise this company is unprofessional and do not deliver a thorough cleaning service. Our house was left dirty and incomplete. What's worse is they are very familiar with our house as it was the fourth time they cleaned it. I'm busy with a newborn and they didn't say they ran out of time they just left. The areas we told them to complete was left dirty and incomplete as you can see from the photos. When mentioning it to the owner made it our fault for not telling them even though I have proof we spoke about the issue on the same day. The owner Saul offered a complementary service and then took back his offer. I CANNOT BELIEVE IT !! Who does that ?! I highly DO NOT recommend them and will be looking elsewhere for a more thorough cleaning company because there are many to choose from. read more

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I just had them come clean my 2+2. Called and they were able to send someone within an hour. LOVE THAT! Now on to the service provided and what I expected. I expect if I'm paying $140 for 2 people (Kevin and Yessica to be exact) clean for 2 hours then I want a good deep cleaning. Kitchen expectations: -kitchen to be cleaned (dishes washed, cabinets wiped, dishes put away, microwave cleaned, refrigerator wiped down, appliances on counter to be moved and cleaned under and all around.) Kitchen service provided: -dishes were washed and the counter was wiped Beds were left completely untouched. Floors were left with dust in corners and no furniture was moved to ensure a good cleaning. They mopped, yet there's still spots that were missed. No walls, light switches or windows were cleaned. Ceiling fans are dusty along with my display shelf in my living room. Bathroom mirror was water spots. Coffee table wasn't wiped. Trash isn't taken out. Keep in mind about 1 1/2 hour into my service I called the man who dropped the cleaners off and let him know how unsatisfactory of a job they were doing and I even let him know that I've asked them to do certain jobs over because it simply was not clean at all. He came in towards the end and pointed out some of the issues he seen himself, but even after...it's not clean. Listen my house was not bad at all I promise I just like to hire a cleaning company to come in once a month for a good deep cleaning. They were terrible don't waste your time or money. read more

We hired them to do a deep clean but they did not deliver. They were late and didn't bring all the people they promised. They cleaned but it was superficial and many things we were promised for the deep clean did not happen. The booking process was via text messages which felt awkward but they were responsive. The day of the cleaning they were almost an hour late. They said two people would come to clean but they only brought one. They were booked to do interior windows and mopping but they only hastily mopped at the end, no windows were done. read more

Happy Customer, thank you Excellent Maid. Maria and Monica cleaned my condo so well, I can finally breathe. They were thorough in their work, friendly and very professional! My place is spotless, and so fresh and clean. Kitchen is cleaner than ever before, and floors are dust free and super shiny! Will definitely be calling them again. High recommend. read more

Excellent Maid - Home Cleaning Near Me

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The worst cleaning service I ever experienced. Do not go here even though they may offer cheaper rates. They didn't even spend a full hour cleaning and I was charged for 1.5 hours. 1) They canceled last minute for my appointment at 5pm due to the "covid curfew at 10pm." How does that even make sense? That should have been a red flag. When I rescheduled, the ladies left my house very dirty. They barely cleaned anything and dust was left in every corner. Dust everywhere! Stove was not cleaned properly as well. I had to clean after them lol. read more

* Came 30 min late * Gave a short list of what I wanted done. They did 2 out of 4 * cleaned a room I said not to * Half cleaned the kitchen floor. * I just cleaned the floor myself. Positives: Nice people They did an amazing job on the stove. read more

Excellent job, excellent communication excellent work. Thank you for your help. I was in need of a good deep clean. They arrived and jump right in. read more

My regular cleaners have been impacted by Covid and unable to keep their schedule. I decided to try out Excellent Maid. They sent 2 maids yesterday, who were very nice, but did not do a thorough standard cleaning. They asked me if I wanted to check the house and I was teleworking and managing my first grader, so I said no and paid them. After they left, I took a closer look only to see dust on at least one cabinet and floors that were not fully immaculate. I texted the contact and informed them that I would not keep the biweekly appointment and listed my concerns. They offered me a $5 discount. Needless to say, t I didn't take that offer. This morning, I look over at my shower and here is a photo of what the floor looked like AFTER the cleaning. I do not recommend them at all. read more

Excellent Maid - Shower floor AFTER cleaning. - Home Cleaning Near Me

When i requested service from them they were very prompt to get me on their schedule. The service this company provided was excellent and the price they charged wasn't too pricey and was well worth the service that was given. They were very nice and took their time to make sure I was satisfied with the job that they did. read more

I needed a cleaning service just for one day because my regular cleaner is out of the country. Received a "pretty quickly and the owner was fairly responsive over yelp text. We agreed to a specific date and time which was today. When the cleaners did not arrive or contact me I half hour after they were supposed to show up, I recontacted the owner through yelp. He said there was a misunderstanding in scheduling and that they thought I had said anytime today the cleaners should show up.He said it was their understanding that the cleaners would actually arrive at 4 PM. Well it is now 4:45 and I have not been contacted by the business whatsoever and I am completely annoyed because I had to shuffle my schedule around and I am in graduate school and the mother of a newborn this is just simply unacceptable. read more

Hired them last minute for a regular clean, everything came out really good! My stove hasn't looked this clean in months. read more

Excellent Maid - Home Cleaning Near Me

I booked after my friend recommended the company. When you book through yelp, you're made to answer a series of questions about your home so the company can give you a price. I put that I had a 4 bedroom/3 bathroom home which was between 2001-2500 sq ft. I got a reply saying I'd need 2 cleaners for 2 hours and the price would be $115. I questioned the amount of time as my sister has a cleaner and she works alone and needs about 5-6 hours in a similar sized house - but I was told the ladies were very good at what they did - so I thought I'd give them a try. We arranged for 10am - they came at 11am. I told them my absolute must do's and then other things I wanted done once every few months. They did an excellent job of what they did actually clean so I can't fault them there. I heard them saying they were finished. As I came downstairs I checked the mantelpiece above the stairs where I have some photo frames - it was full of dust and that was something I specifically pointed out to them. My stairs were still really dirty (wooden steps which show dust/hair very visibly) - so the lady came back in to give everything a quick wipe down. I then saw the kitchen sink hadn't been touched!! I told her I would just do it and she said it wasn't a problem, but because she had packed away all her cleaning material, she grabbed my brush which I use for bottles and started working on the sink - I stopped her immediately and showed her the sponge I use. They left and I continued cleaning! Clean before and after the cleaner!! Also noticed my kitchen floors are still dirty so I don't know whether they mopped or not :-( The kitchen floors was the main thing I wanted cleaning. I contacted the company to let them know, but the guy couldn't care less about my feedback - I ended up paying for 3 hours of cleaning, but it was all very rushed and not a good job. Don't be fooled by the estimate you get, you'll end up needing more time and a rushed job - no fault of the ladies as they're under pressure and doing what they can. Do not bother with this company....they need to treat their staff better and be more realistic so that everyone is happy. read more

They did a great job on a move out cleaning. Very fast and well done! I was able to schedule them a day before I needed the cleaning. They responded very promptly. read more

Have used this company for house cleaning a couple times now and will continue to do so. Price is per hour per cleaner, and they do a great job cleaning my ~2200 sq feet house in 2 hours with 2 people, even above and beyond in some areas like putting sheets on the bed if they've been washed. This also included bathrooms, kitchen, and even interior windows. They bring their own supplies. Communication is great, very responsive. -1 star for the first time I used them where they missed the arrival window by about an hour and I was not informed up front. I will update this review as i continue to use this company. read more

I'm going to keep it simple: I was quoted 80 dollars for a studio apartment, cleaners came an hour late, stepped in dog poop and smeared it all over the carpet, didn't vacuum, scraped the toilet so bad we didn't get our deposit back and had to pay for the damages they created. Then to top it off I get a text that the service is now 140. Ridiculous company DO NOT go here unless you want a headache during a move. Our place was not dirty at all, just needed a professional cleaning, and we got the opposite. We even provided the cleaners gloves and equipment to use. Never got a refund, never got an apology all I got was "you said it was okay so they left" yeah until I saw all the dog shit on the floor and stench that we had to buy something to hide the smell before the final viewing. I'm not posting this to get our money back because they already refused, I'm posting this to hopefully save someone a headache and I wish I read the Yelp reviews before I chose this pathetic company. read more

So very happy with this cleaning service! They were so efficient with their time. I've never seen cleaners clean so well so quickly and with such great rates. Definitely using them again! read more

Used them twice so far. Margarita and Veronica came the first time and were amazing. Second time was Veronica and Janet. Also did a good job but curiously didn't mop my kitchen. They'd swept really well but left the dust in a corner. Felt like they honestly just forgot and the owner was very responsive and said he'd remind the next team that came to clean. Overall, I'm very happy with Excellent Maid. read more

They hired non-professionals, who are not able to do appropriate clean. Also, they were late, came two hours later!

Ehhh honestly not the best clean I've had. Their pricing is really good however you get what you spend. They missed a ton of spots in move out clean. read more

They're great. Came really last minute and helped us move out clean our apartment. Saul and the ladies were fast (1.5hr for $125) was a great deal as well. Three ppl came to clean for that price too, pretty amazing. We were able to also pay via Venmo which is always a plus and helpful since we don't have cash on hand. Will be using them again. Thanks! read more

The good news was that they were able to come same day which was great. They were suppose to be here at 3:30 pm but arrived 40 mins late. I was ok with that because I was planning to be home all day and it was short notice. Three ladies came and cleaned my 1 bedroom apartment for one hour. I requested they clean my refrigerator and throw out all the old food since I don't speak Spanish I didn't specify not to throw out closed bottled soda, or jar condiments and they threw everything out. Nonetheless my fridge and freezer are spotless and the rest of my casa is clean. The had me do a final walk though and it didn't look like they mop my bathroom floor, so I asked them to do that and they kindly took care of it and at the end I was satisfied. read more

Incredible service every time. We've used the a few times and they are always excellent. They came out fir an emergency situation and we're incredible. They were a little late but it didn't matter as they were communicative and professional. Yes hire. read more

Great cleaning at a reasonable price. Will highly recommend. They cleaned our apartment pretty well. Very happy with the service. And you don't mind tipping extra for their service. read more

Normally I don't do reviews but their service is great! My wife is a stay at home mom with our 4 kids under 5 years old. Her and I fell behind on cleaning and organizing our house. They came right on time and worked very efficiently! Thank you so much we will be back soon for your services! read more

They did a great cleaning of my bathe room and bedrooms. Kitchen microwave was spotless and stove top. Kitchen sink could have used a scrubbing . They didn't have time to dust my living room. They did vacuum thoroughly . Overall I was satisfied. I would use them again . read more

The two cleaning team members that came were very nice and they did a great throw drop love my clean apartment would definitely recommend

I would give it 2/5. Very superficial work. A lot of places remained dirty. When discussed we agreed on inside window surfaces and I even took out the fridge inside that was agreed on. They said they did windows which is a lie I only saw them doing 1/3 living room windows. The other 2 are dirty. Sink is dirty attaching pictures. Not recommending read more

The home was empty and I just needed a cleaning before moving in. Asked for the kitchen and bathroom over two hours. They did a terrible job and I had to come back and clean again. It's like they avoided and rea cleaning and just went over things that didn't need to be done. Found a drawer full of rice, grease left over on cabinets. read more

The two women that came to clean we're great. I would use them again on a regular basis

Don't be fooled by the estimate you get, you'll end up needing more time and a rushed job. Ok, I've seen this same comment in a lot of reviews and it's honestly my experience with this company as well. So they win the bid, you messaged different companies on Yelp and found Excellent Maids were some of the best priced. 1 star! They arrive, you reiterate what you want them to focus on, they're friendly and let you know it will be done. 2 stars. That's about it, about as good as it gets for this company. My disappointment is that I told them to specifically focus on the kitchen and bathroom on the first floor that upstairs didn't need cleaning as much. Halfway through on their time, downstairs was barely touched, I ponder what they were doing all this time and where they focused their energies cuz they didn't listen at all. They go over on time, charges me extra and in the end, left the kitchen still dirty. I ended up cleaning the kitchen and doing a deep clean, the same deep clean I asked them to do. It takes me like 2 hours to go over all the cabinets, wiping them down and wondering why there's still bits of food in the empty drawers. I want to love them, I really do. They're nice to talk to and they quoted better. I think they have potential and I might give them a try again. But funny thing, their customer service really isn't all that great. Cuz when you complain, it's not like they're going to make things right and throw in a discount. They just apologize and that's that. We'll see, if I give them a try and it's just as bad, then nevermind. This is a classic you get what you paid for and consider it that. They're not particularly good and they don't seem to follow instruction very well. But they're nice to talk to, won't give you an attitude 2 stars overall. read more

They came. They saw. They cleaned. They conquered. They were punctual, friendly, and diligent. Two ladies showed up and cleaned for 1.5 hours my whole apartment. The price was very reasonable, and they did such a great job that neither me nor my wife knew that our shower handles were supposed to be SHINY! I definitely would recommend again. read more

I needed to hire a new cleaning company. This company does not know how to clean a house. Doesn't have employees to cover Semi Valley so they had some independent contractor show up from Santa Barbara. Not prepared no cleaning supplies just horrible a one shot deal read more

Amazing service! I recently sold my home & I needed someone to come in and clean the place up before the final walk through. Our home was completely empty & they cleaned every speck of dust that was in there. They are extremely punctual & affordable. I was able to pay them via Zelle which made it even more convenient for me. I highly recommend them. read more

They are so responsive! Whenever I needed cleaning right away, they respond the quickest and always have time and availability. Due to work, I have off hour availability but they are always accommodating. Quick. Fast. Easy to reach. Quick responses on yelp. Always available, compared to any other companies in the area. read more

Last minute request and they were able to fulfill!!! They even waited for me because I was running late to the house. THANK YOU - amazing attention to detail as well read more

This company always does a great job. They have reasonable rates and are truly "excellent maids"!