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    Excellence in Flooring & Remodeling

    5.0 (1 review)
    Open 9:00 am - 6:00 pm

    Services - Excellence in Flooring & Remodeling

    Countertop installation

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    3 years ago

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    Color Interiors

    Color Interiors

    (13 reviews)

    I hired Color Interiors (CI) to install Karndean Art Select LVP throughout house I bought this…read moresummer. Karndean's Art Select is an excellent product that looks like real wood, but improper installation can result in warping, plank separation, waves and bulging, making it look cheap. Original quotes I got for engineered hardwood and for LVP were both right at $17,000, so price wasn't a factor. When I was trying to decide between engineered hardwood and Karndean's Art Select LVP, I explicitly told the salesman that my main concern about LVP was that the installation wouldn't be done correctly. CI salesman repeatedly assured me that he would stay on top of the job to make sure it was installed according to manufacturer's instructions, but once he got my deposit, ~$4,200 of which was non-refundable, he didn't follow through on anything. I had to remind him 1/2 a dozen times about needing to order shoe molding and he didn't check in with the installers once to make sure they were following the manufacturer's installation instructions. Most importantly, they didn't perform a moisture test on the concrete subfloor, or use a 100 lb roller while the planks were being laid down to make sure the adhesive was spread evenly under the LVP. According to Karndean, failure to do these things voids the warranty. In addition to the shoddy installation, the installers were so careless and sloppy that they got greasy handprints all over the walls I had just paid $4,900 to have painted a week earlier. And not only did I have to clean their greasy handprints off of the walls, I also spent 8 hours on my knees washing glue and other messes off of the LVP after they "finished" the installation. When I walk into the foyer of my new house, my eyes are immediately drawn to two areas where the flooring is wavy/bulging and I cannot express how angry I get when I think about this. To remedy the situation, that floor is going to need to be ripped out and a new floor will have to be installed. That would have been bad enough before I moved in, but now that I have furniture in the house, I honestly don't even want to think about what an enormous pain this is going to be. Not to mention the fact that I will also need to have the baseboards repainted, which I had painted a couple of days after the floor was installed (cost was ~$2,300). To add insult to injury, Color Interiors invoiced me an additional $1,800 for floor prep. The purpose of the floor prep was to make sure that any imperfections in the concrete subfloor were covered over and to make the surface completely level. Honestly, if they had installed the flooring correctly and it didn't have waves and bulges in it, paying extra to make sure everything was done right wouldn't bother me. The fact that they had the gall to invoice me $1,800 more than they quoted after doing such shoddy work, however, is infuriating.

    First, our sales person, Karson. The best. Professional. Response quickly. Pleasant…read more The Best. Then the team of Brogelio Wow. Awsome. Polite. Timely. Experts. The Best. What a great experience!

    Granite World

    Granite World

    (6 reviews)

    I would give zero stars if possible because this is the worst company I have ever dealt with. First…read moreof all we were told we'd need to supply our own plywood for the job then later that they didn't need plywood after all. They did not arrive on time to template my counters and they told me they'd be back to install the next day but didn't actually come back until Monday which left me without sink/stove/and countertops over the weekend. They took part of my garbage disposal and caused serious plumbing and electrical damage but claim they did nothing and it was already like that which is not true. They broke a hand valve for my water as well as a main plumbing line which is going to be a considerable extra expense to fix as they broke the pipe off from the wall. The owner insisted on seeing the damage then told my sister and I that he didn't even think the plumbing was broken. Overall this was a terrible experience with a company who employs careless installers but I can see why when the owner doesn't even take responsibility for their mistakes. Save yourself the hassle and go with a better company who won't send people to your home having inappropriate conversations around your children because they assume you don't speak Spanish.

    Nice staff and very helpful to find some options for my kitchen. Unfortunately they didn't have the…read morespecialty hardware I needed for an undermount conversion however they were glad to come out and look at for me.

    Milestone Countertops - The wine/liquor bar countertop.

    Milestone Countertops

    (20 reviews)

    $$

    Spring Branch

    Seem like nice guys but -0- accountability. After breaking 2 out of 5 expensive slabs, provided…read more'remnants' ie., scraps and ordinary quartz as replacements for another $2,000. No shows on successive appointments. Not a great experience.

    I was looking into getting new countertops in kitchen, reached out to Milestone and explained to…read morethem the type of material I was looking for, which was quartz with grey veining and repeated mentioned I wanted veins going the same direction through out kitchen and no visible seams, I was assured they could do the job. Day of install came and one of the panels was going vertically and everything else horizontally. Reached out to John and after a little back and forth he agreed to replace the panel at no extra charge. When day of replacement came it was only a crew of 2 guys, they struggled a little to move stove and were concerned about gas line as they were unsure how to close it, the guy in charge took them outside and told them to be quiet, stop complaining and get it done. 3 months after replacement section was installed and final payment was made my countertops cracked! I reached out again via email to John, several people from his team came out to look at countertops a couple of times and I was told they'd replace them once they had the same material leftover from another job. That was over a year ago! I repeatedly reached out to John and James who now no longer works with John and I was just given more excuses. I consulted with another company and I was told the reason for counters cracking was most likely bad installation since there were no signs. We also paid for cabinet lighting and lights went out a day after installing after having guy come out multiple times we gave up. I have recently filed a complaint with the BBB, countertops should have come with some type of warranty for at least a year.

    Hoffman Construction

    Hoffman Construction

    (6 reviews)

    Needed a piece of a 5" tree trunk cut in two so I could make 2 serving boards, and had to find…read moresomebody who could do it for me that had a band saw. I actually stumpled upon Hoffman's and was very impressed with his Cabinetry Construction Business. I viewed some of the craftsmen busy building cabinets and they do take pride in the workmanship. Some beautiful pieces in the works that will make for lovely kitchens, etc. Very knowledgeable and very customer friendly.

    I can Not recommend this company. The subcontractors that Jason Hoffman hire are hit and miss. The…read morefirst set did not know how to install the cabinets I had made correctly or put my existing cabinets hardware back correctly. So, I let Jason Hoffman know. The second contractor that came fixed the problems. Two weeks later, my master bathroom middle drawer (that I had made by Hoffman construction. There are three in all) almost fell on my foot. Somehow it wasn't fastened correctly. So I wrote Jason Hoffman a message with pictures explaining the situation. He said he would look into it. Two weeks passed and I wrote again, he claimed a contractor quit and was trying to find a time to fix it. He also has the handles to the drawers that I paid separately for, that he still has. So, another two weeks later my drawers are still not installed and my handles are MiA. Jason, is great with being argumentative, not paying attention to his client, subcontracting work to unqualified workers, not following through with the final products, and lacks professionalism and customer service. He's great at taking your money and charging too much!!! Nothing but a huge ripoff. Thoroughly disappointed.

    Excellence in Flooring & Remodeling - flooring - Updated May 2026

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