horrible leave patients in diapers for 5 or more hours. food is horrible and. make sure u look at your meds they change up your meds very poor quality.serious lack of supplies always short staffed which affects patient care. Expect to wait 1hour or more when u call for help.keep ur fingers crossed get a good doctor they don't listen to there patients read more

My mom was a patient February 1, 2025 for 8 days. My mom was on a Dash Diet, consisting of fruit and vegetables, NO carbs per her PCP but as dinner was served, 3 nights in a row, Mac and cheese, pasta and rice and beans. I verbally COMPLAINED to the RN in charge of Rehab she needs to be on a Dash Diet in which I was told BEFORE she arrived that Excelcare would honor her diet which they did NOT listen! Also this Rehab did NOT give my mom a shower Mondays and Thursday even after complaining night after night!!!! "IF" I did NOT complain to the RN in person, this Rehab would NOT have given my mom one, UNACCEPTABLE!!! You need to provide your own camera! You will be amazed at the care your loved one is receiving. The food was of poor quality. After 8 days I had to transfer my mom elsewhere! Carina Mistrette read more

If your loved one needs skilled care for PICC lines, wound dressings or any care that needs sterile procedures, this is NOT the place for them. The nursing staff's knowledge of infection control is minimal. Everyone I encountered was kind. But the lack of knowledge is a serious problem. May, if our culture valued our health care professionals as much as we do our actors and athletes , we would compensate them as they should be and we would have quality health care. read more

If you want your parent or a loved one to feel at rehab like at home, this is IT! I always thought it was impossible. The Excel Care at Wayne proved me wrong. My father was transferred there from a different facility after Covid. That previous rehab was horrible. I had to beg the front desk person who answered the phone to bring my father a glass of water because nobody else was picking up the phone (I live in California) But when my father was transferred to Excel care - it was like day and night. Everybody was so caring and so professional. My first contact was the head of admission - Nancy. I got used to them always being cold-hearted and indifferent. Nancy was the total opposite. She was so understanding, compassionate, and super-efficient. I could call her with my problems even on the weekends and always got the help I needed. I want to express my sincerest gratitude to the Director of Nursing, Diome. She went above and beyond to help my father with all his problems, and to make him feel at home. It was an exceptional care. Diome treated him like a family member. She was available almost 24\7. And always caring, patient, super knowledgeable, and professional. I'm very grateful to the floor supervisor - Yakov (I'm sorry if I misspelled the name). Always available, always caring, and devoted. Always competent, and professional. I'm deeply grateful to the entire staff. They treated my father like he was their own personal family. We are very grateful to the physical therapists who did their best to get my father back on track. We are very thankful to social worker Catherine and to the activity director Elizabeth. Now when my father is back home, he often remembers about two especially caring nurse assistants (or technicians?), Kim and Maria. I'm so grateful to ALL the people in the Excel care facility who did thousands of little things, to make sure that my father felt loved and cared for. Thank you, My Dear Friends! read more

To start off was a former resident was there almost 3 months. The facility is very dirty and smells horrible. The second floor is really horrible smelling they sent me to get a hair cut in this filthy nasty room as soon as we got off the elevator the stench almost made me throw up the CNA laughed and said welcome to the second floor. The whole floor smelled like piss and ass sorry but that is what comes to mind.The facility blames the old people but totally untrue they just do a horrible job cleaning. Excell care should be embarrassed loved ones kids daughters and sons come to see there loved ones and this is what they get!!! The food is way less than jail food and all the food comes from a kosher kitchen all very tasteless and very watered down. They are so cheap the milk and juice are not in sealed containers the juice is so watered down doesn't even look like juice the milk same thing in clear little containers very unsanitary how many hands touch your food the breakfast eggs look as if not real and sausage is fake vegetable non meat. Not 1 resident will say the food is good.Sent out for food everyday or would stave.The only good thing in this facility was the Occupational Therapy Dan was the best thing they had in this facility and the only reason I was there everything else was disgusting they should be embarrassed but again look who owns the facility. If you have a real choice and a heart and conscience do not send a loved one here!!! read more

My mom was discharged this morning and it's almost 6pm the pharmacy has yet to received her meds. I wish that was the only issued I been calling for two hours and spoke to 4 different staff none which could provided information whether the meds were actually sent. They could not even confirmed if it was suppose to be a script or electronically sent. This is the same nurse station that was dealing with all my moms daily medications and care. How is it that no one could check her chart or speak to someone to verify whether it was sent or not . Two hours later 4 different nurses or staff and I'm still on hold. Never-mind that I had to call multiple times because no one would answer the phone at the nurse station. This is not the service expected from a rehab center. Never mind that there was no manger in sight. This place deserve 0 starts based on the discharge service. I would need a page for the actually service during my mothers stay. People go else where or you'll regret it. read more

This place is great! Walking paths and gardens are beautiful. Staff are warm and attentive. Administrator listens to my concerns and resolves them. I heard they even had a perfect inspection from the State Health Inspectors! It really shows. read more

Horrible horrible horrible place!!!! Zero stars! Please do not bring anyone here! Filthy and the staff gets drunk at night! They do NOT care for your loved ones here. Nightmare experience and had to take my father out of there as soon as I could!!!! They will leave your loved ones to scream for help for hours!!!! Disgusting! read more

Horrible place. I was there for three weeks and the only reason I stayed was for the therapy. It would take at least 15 to 20 minuets for anyone to answer my call bell and there was a few times that I had to use my cell phone to call the nurses station because nobody came for over a half hour. I feel very sorry for any patients who can't advocate for themselves and have to lay there and hope someone will come help them soon. read more