1. Brightstar Home Care

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    Patterson, NJ

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    Brightstar Home Care

    5.0 (1 review)

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    Van Dyk Park Place

    Van Dyk Park Place

    1.0(1 review)
    2.4 mi

    Van Dyk Park Place in Hawthorne is failing my grandmother, and administrator Carmen is directly…read moreresponsible for repeated violations of her rights. From the moment I tried to provide the official court documents proving my mother is my grandmother's legal medical guardian, Carmen blocked us at every step. I handed her the court papers myself, yet Carmen refused to acknowledge them and demanded "original documents," a requirement that does not exist under New Jersey guardianship law. Carmen continues to treat my uncle as the authority, even though he is not the medical guardian. This is a serious breach of protocol and raises questions about what unauthorized paperwork Carmen is relying on. During my Mother's Day visit, my grandmother's hearing aids were not in -- again. When staff finally put "hers" in, they were broken and not even her pair. A staff member admitted they only let her hear when my uncle is present, and Carmen allows this abusive restriction. Denying a resident the ability to hear unless a specific family member is present violates the New Jersey Nursing Home Residents' Bill of Rights and deprives her of basic communication. er hair and facial hair were unkempt, and when I offered to cut her hair -- something she has always allowed -- Carmen's staff refused and treated me with hostility. Their priority was keeping me away, not caring for her. Even after sending the court documents again, Carmen still refused to acknowledge the legal guardian and continued blocking access.

    From the owner: Maintaining independence as we age or when a health condition makes daily activities more…read moredifficult, is important to so many people and is also important to Van Dyk Health Care. As a resident at Van Dyk Park Place, your level of assistance will exactly match your needs. From meals to housekeeping to wellness visits from a nurse, you can continue your life with the security and comfort of just the right support system. Van Dyk Park Place provides all of the support and amenities you need, when you need them.

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    Brightstar Home Care - retirement_homes - Updated October 2026

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