This place was absolutely excellent... I've had experienced 3 different nursing home / rehab places…read morein my life ....they basically all do the same thing , so you basically have to look for a good group of people....the staff , the nurses & the aides are all top notch...very approachable with no attitudes , and genuinely care ....this is the place to go if you need this type of service

This rehab facility is pretty ok. Nurses or CNAs are on around the clock. I was there for a week…read moreand I was pretty much taken care. A few aides are a little lazy or rude but most were fine. I know they are busy. I was on the 2nd floor which I think they call sub acute. Majority of the people there are seniors and live there full time. So if your young like me it can be a little frustrating to deal with the full time residents who can be annoying at times with the noise. I just told my aid that my room mate is causing undue noise and it was handled. I'm an esmoker so I was hassled a little bit about smoking near the building so I just moved to the parking lot in my wheelchair. Food is rated 6 out of 10 in my opinion.

Staff for the most part is very professional although I wish they would use less per diem workers…read more Those people don't know basic things like changing people into day clothes.

Severely understaffed. There are caring techs but few and far between. Management does not take…read moreaction when needed. My mother was then transferred to another facility in Ridgewood where she thrived as a result of much better management and hands in approach. I would not recommend anyone go to this establishment, sadly.

Not recommended for Alzheimer's or dementia patients. Please visit on a weekend before making any…read moredecisions. Weekends and holidays are staffed by agency staffing with little training. There is very little Continuity of care from a weekday to a weekend. We have had medication issues as well as issues of my father left in bed for up to 18 hours because he is unaware of his situation and agency staffing do not attempt to get him up, dressed and taken to the bathroom. If your loved one cannot advocate for him/herself be prepared to spend weekends there helping. You become a volunteer on weekends and holidays.

Severely understaffed. Rooms and bathrooms so small a tall resident cannot use comfortably. There…read moreare just not enough aides and nurses to treat residents well and keep them engaged. Instead it becomes an assembly line and when a resident asks for help if it is t their resident for the day they do not help. I don't blame them it's so much work. Ends up being a dehumanizing experience.

Genuinely not a fan here. The staff does not care and if you have good insurance they'll keep your…read moreloved one forever. The rooms are not kept as clean as the lobby, there are gnats in most rooms & the common area. Staff suggested for the patient to continuously wave his arms to shoo them away. Short of it, this place is all about the money honey. I'm fairly certain no one here has had to put a loved one in care homes before and the lack of empathy & emotional intelligence shows.

The place is beautiful and the staff is very attentive and caring. We are very grateful to everyone…read morethere -- especially the PT/OT's and the nurses and the drs. They gave my relative such good help and love.

If you are looking to put your loved one in memory care (Reflections)The Bristal in Woodcliff Lake…read moreNJ is not the place to go. They are often understaffed in all areas of the facility. That is with aids, med techs, house keeping and activity coordinators. Lots of turnover at this location again in many departments. I recently moved my mom out of this facilities memory care unit after she was sent to the ER unresponsive due to dehydration. Doctor said her symptoms were a direct result of dehydration. The level of care is way below average. I found my mother wearing 2pull-ups many times. Even after several conversations and emails to the director it still happened. The tone in which some of the memory care staff speaks to the residence is inappropriate. Their redirecting skills at times are nonexistent. Yelling "Sit down" at someone isn't what these residents deserve or are paying for. Residents are locked out of their rooms all day long. One day a woman was sleeping (slumped over with her head on the table) at the dining table all afternoon then at 4:45pm moved to her dinner table to sleep with her head in the table through dinner. ???? Wheelchair bond residents are rolled in front of the community TV if it's not meal time. The residents that walk are often told to stay in the dining area so the aids can see them more easily. When the activities staff is short(which is often), the resident barely leave the dining area so incredibly sad, again not what they pay for. My mom regularly got the wrong clothes from House keeping. There is a full activities calendar yet more than half of the time the activities don't actually happen. They promote a weekly bus rides. Not sure that actually happened as there is only one licensed driver for the bus. Sales person that toured us around gave us incorrect information. Sorry I didn't listen to my gut and move her out sooner. Stay AWAY!

Sadly their office and front desk is disappointing and adds to the stress level when one is…read moreconcerned about the whereabouts of a loved one. This happened a few years ago. My (95 yrs old)aunt and uncle weren't in their apt, the front desk staff was too busy fraternizing to tell me they were at the dr's office Today, after three phone calls over the course of day, my uncle was not returning my phone calls. This is a man that usually goes to breakfast, lunch and then stays in his room for the remainder of the day. He has all his faculties and always returns his phone call. I still can't locate him. I called the facility over 45 minutes ago. I pray he's OK. Ridiculous

Assisted living staff seem competent and nice; it's like a very nice hotel with lots of activities.read more

Excellent place! My father-in-law is here for rehab right now…read more Personally, I don't do good in hospitals or facilities like that, but this place is very very nice! The staff is very friendly and helpful. And the security in this place is top notch. Everyone needs to sign in, get a visitors pass, and sign out when they leave. Even if you are going to your car for a second. The grounds are very well kept. And the inside is just as nice. I don't think I've ever seen a place like that, that nice! I cannot describe how nice it is lol! My father-in-law is in a wing where the people don't stay, they are there for short-term rehab. That area is a little dated, and isn't as nice as the rest of the building.... It reminds me of a sterile hospital. But the rest of the building where the permanent / partial live alone residents live is very nice. It feels like a hotel lol! There is a common area/ living room? That we hang out in. It is Very well kept. A small issue is the parking lot isn't big enough if there are many visitors. I had to wait 20 minutes for a spot the other day.... While other people kept parking illegally! I didn't know that you could park across the street at aldi or dollar store. All in all, it is a very nice facility. Slight parking issue, older part of the building isn't as nice, but super friendly staff, you can tell that they care about their jobs and where they work! If you or a loved one needs to go into rehab, this is definitely a top notch facility.

I highly recommend Arden Courts to anyone needing an atmosphere of safety and security for their…read moreloved one suffering from dementia. The staff and care givers are as professional in their demeanor as they are caring and compassionate. The atmosphere is friendly and family oriented. They provide activities to keep the patients happy and active. My family's personal experience was more than favorable. Jeanne Sisco

After a car accident left my cousin with severe memory issues and head trauma, she became a…read moreresident at Arden Courts. She has been there over six years now and receives excellent care. It is scary to leave the care of a loved one in someone else's hands but, Arden Courts has proven to alleviate all of those fears. The staff is always ready and able to answer my questions and keep me posted on my cousin's condition. I was particularly impressed with their level of care during the pandemic. Not only did my cousin not contract COVID, but the COVID rate in general at the facility was extremely low to non-existent. I often speak to Kathy and/or Diane when I have questions or concerns and they could not be more helpful and patient. I also talk to the staff when I visit, and they are always friendly and keep me informed as to my cousin's ups and downs. I highly recommend Arden Courts for anyone who finds themselves in the unfortunate situation of having to find care for a loved one.

Emerson rehab is an amazing facility in so many ways ,everyone is so caring and pleasant,…read moreespecially one of my husband's aides ChaCha, she goes above and beyond the call of duty everyday with a smile and makes us laugh all the time, the nurses , Ot,Pt ,are all amazing they are all helping in getting my husband stronger every day, I would recommend to anyone that needs rehab this is definitely the place to be.Thank you all for your dedication, professionalism, and caring. Joyce and Justin Toledo

Upon my mom's discharge from the hospital, we were told that she was not going to thrive and we…read moreshould consider palliative care. We agreed, and upon a friend's high recommendation, chose Emerson. I am forever thankful we did. In the 8 and 1/2 months she was under the care of 2 North amazing staff led by Flavia, my mom DID thrive! She was so well cared for by the nursing staff and the aides. They were responsive, quick to update me and an absolute pleasure every time I came in. They take their residents' care very personally and as a result, it is above and beyond. The recreation staff made daily activities a joy, and my mom, who even in her dementia was very social, fun and feisty, participated in everything from games - both physical and cognitive - to karaoke and attending all the live Friday concerts. Emerson impressed us at every turn. From the efficient admin staff to wonderful Kelly in the salon, to the receptionists and attentive housekeeping staff, we were always greeted with a smile. It truly reflects their corporate culture, which is one of hospitality and excellence in care. Thank you for making the last chapter of her long and well-lived life, one to be remembered fondly.