If you are looking to put your loved one in memory care (Reflections)The Bristal in Woodcliff Lake…read moreNJ is not the place to go. They are often understaffed in all areas of the facility. That is with aids, med techs, house keeping and activity coordinators. Lots of turnover at this location again in many departments. I recently moved my mom out of this facilities memory care unit after she was sent to the ER unresponsive due to dehydration. Doctor said her symptoms were a direct result of dehydration. The level of care is way below average. I found my mother wearing 2pull-ups many times. Even after several conversations and emails to the director it still happened. The tone in which some of the memory care staff speaks to the residence is inappropriate. Their redirecting skills at times are nonexistent. Yelling "Sit down" at someone isn't what these residents deserve or are paying for. Residents are locked out of their rooms all day long. One day a woman was sleeping (slumped over with her head on the table) at the dining table all afternoon then at 4:45pm moved to her dinner table to sleep with her head in the table through dinner. ???? Wheelchair bond residents are rolled in front of the community TV if it's not meal time. The residents that walk are often told to stay in the dining area so the aids can see them more easily. When the activities staff is short(which is often), the resident barely leave the dining area so incredibly sad, again not what they pay for. My mom regularly got the wrong clothes from House keeping. There is a full activities calendar yet more than half of the time the activities don't actually happen. They promote a weekly bus rides. Not sure that actually happened as there is only one licensed driver for the bus. Sales person that toured us around gave us incorrect information. Sorry I didn't listen to my gut and move her out sooner. Stay AWAY!

Sadly their office and front desk is disappointing and adds to the stress level when one is…read moreconcerned about the whereabouts of a loved one. This happened a few years ago. My (95 yrs old)aunt and uncle weren't in their apt, the front desk staff was too busy fraternizing to tell me they were at the dr's office Today, after three phone calls over the course of day, my uncle was not returning my phone calls. This is a man that usually goes to breakfast, lunch and then stays in his room for the remainder of the day. He has all his faculties and always returns his phone call. I still can't locate him. I called the facility over 45 minutes ago. I pray he's OK. Ridiculous

Staff for the most part is very professional although I wish they would use less per diem workers…read more Those people don't know basic things like changing people into day clothes.

Severely understaffed. There are caring techs but few and far between. Management does not take…read moreaction when needed. My mother was then transferred to another facility in Ridgewood where she thrived as a result of much better management and hands in approach. I would not recommend anyone go to this establishment, sadly.

The entire staff are quite good and always at their best. I shared a meal with my mother and it was…read moretasty and healthy. Shout out to Jufy & Sam and grateful to you all 5 stars .

Ill start by saying Care one should be called Care none when i showed up to visit my mom she would…read morehanging off the bed no restraint or safety gate her water jug was never in reach and to the people who kept eating her food shame on you also who stole her cloths out of closet your a thief Never trust these people

I can never thank my physical therapist Christine and my occupational therapist James enough for…read morethe miracles they helped perform in my life. Christine pushed me every single day and believed in me even when I struggled to believe in myself. She worked so hard helping me straighten my neck and regain movement I honestly never thought I would have again. Because of her dedication, patience, and encouragement, I now have more range of motion than I did before, and that is something I will forever be grateful for. James always knew how to make me laugh even on the hardest days. His kindness, positivity, and support made therapy feel less scary and gave me strength when I needed it most. Together, they helped change my life in ways I could never fully put into words. The only thing I still need help with is walking, and I truly wish insurance would allow me to stay longer because this place and these incredible therapists have helped me more than I could have ever imagined. Thank you, Christine and James, for your compassion, your patience, and for never giving up on me. I will never forget everything you've done for me.

Horrible care, bed sores. Diaper rash, meds never on time…read more Dietary awful...nobmeal correct Equipment is sooo old, breaks. doesn't wrk right and they dont fix. Never supplies, diapers etc..have to buy my own​

My father spent the last two months of his life at Villa Marie Claire, in the care of its…read moreextraordinary staff, before passing away following a battle with glioblastoma. I never expected to look back on a hospice facility with such fondness, but that is the gift Villa Marie Claire gave our family. First of all, the pictures in the yelp profile are old and were taken before the facility was renovated during COVID. The grounds and facility are beautiful, serene, and peaceful. That peace is part of the care itself. The entire staff is deeply competent, but more importantly, they are warm and loving. During my father's final days, my sister and I stayed in the guest rooms, and even as our hearts were breaking, we felt as though we were being cared for in a hotel. The nursing staff looked after my father with a devotion that felt familial, as if he were one of their own. The food was wonderful, for patients and families alike. Mitch, the head chef, cooks with love. He goes out of his way to keep everyone nourished, but also to form a real bond with each person lucky enough to eat from his kitchen. He learned my father's favorite meals and tracked down oysters and lobster for one of his last dinners. He made chocolate chip cookies on demand for my sister, who has a notorious sweet tooth. The night before my father passed, Mitch sat with me and my sister while we cried, and shared stories of the deep conversations he'd had with my dad, and how much they had meant to him. My mother, who was with my father every day, in many ways was treated like a patient of a different, but equally important, kind. Her needs were tended to as much as my father's. And most of all, I'd like to thank Dr. Charles Vialotti, the resident doctor. As far as I know, he may be the only hospice doctor in the world who lives at his facility, every day of the year. Based on what I observed, the man may never sleep, because his commitment to his patients and their families trumps his need for rest. He has devoted his life to bettering the lives of patients and their loved ones in their darkest moments. He connected with my father, listened to his wishes, and customized his care so that he could be comfortable and at peace. He somehow found hours in his day to spend with us, getting to know our family and offering his wisdom and guidance. He connected deeply with our entire family, sat with us for hours as my father was dying, and made us feel at home. Villa Marie Claire brought light, warmth, understanding, and love into the darkest time of our lives. We are forever grateful, and we will return to thank everyone who cared for my father and for our family. I can't imagine that there could be a better place for any patient and their family.

My mother passed away recently at Villa Marie Claire Hospice. While she was only there for a short…read moretime she was treated with kindness and compassion. The staff from Dr. Charles Vialotti, nurses, Concierges Bob-Rachael-Andy, cleaning staff, etc. were all friendly and very helpful at all times. I cannot recommend Villa Marie enough. Dr. Charles Vialotti vision for compassionate competent hospice care should be used as a model for healthcare facilities.

This place was absolutely excellent... I've had experienced 3 different nursing home / rehab places…read morein my life ....they basically all do the same thing , so you basically have to look for a good group of people....the staff , the nurses & the aides are all top notch...very approachable with no attitudes , and genuinely care ....this is the place to go if you need this type of service

This rehab facility is pretty ok. Nurses or CNAs are on around the clock. I was there for a week…read moreand I was pretty much taken care. A few aides are a little lazy or rude but most were fine. I know they are busy. I was on the 2nd floor which I think they call sub acute. Majority of the people there are seniors and live there full time. So if your young like me it can be a little frustrating to deal with the full time residents who can be annoying at times with the noise. I just told my aid that my room mate is causing undue noise and it was handled. I'm an esmoker so I was hassled a little bit about smoking near the building so I just moved to the parking lot in my wheelchair. Food is rated 6 out of 10 in my opinion.

My mom has lived here 10 years and so did my dad until he passed awzy 5 years ago. The place is…read morebeautiful and they love it. I do too abd visit often. The ONLY downside is the dining room. Small portions and the foods not great and often cold. Plus they treat them like children if they ask for seconds. If someone is paying $5,000 month can they get 2 hot dogs instead of 1? Mind boggling! Everything else is wonderful! The facilities are modern and always clean and help friendly and helpful. Maintenance is prompt. Activities and services wonderful. Social events and culture very nice. 5 stars other than dining.

Amazing facility with fantastic amenities and activities. Continuing care and easy independent…read morelifestyle. Active, friendly residents and staff.