My experience with Excel Driving School. I registered my child for 10 driving classes. When I created the schedule, I asked for the 10:00 a.m. time if possible for all classes. The receptionist said that the first 5 classes were available at that time, and then we would make the schedule for the remaining 5. On the first day of class, we were ready for class when the driving instructor contacted me and told me that there was a cancellation and asked if I wanted to go early. I told him no. Then when 9am came around, he sent me another text telling me that my class is at 9 a.m., not 10 a.m. and that they would not return my money because I didn't show up on time. I wanted to check the website to have proof that my time was at 10 a.m. and their website didn't even work. I told the instructor by text, and he just replied that he doesn't know when the website is going to work. I had to call the next day because the first class was on the 4th of July and the Excel Driving school office was closed. The receptionist acknowledged the confusion and rescheduled his first class. We finally went to his class, and the instructor was on the phone the entire time while my son drove. I told my son that if it happens again that the instructor is on the phone. Instead of paying attention, we would report her. The next class, the instructor, never showed up. She never replied to my texts, and I called Excel school to make the report. We wasted 1 hour waiting for her, and the school contacted me until the next day to give me another date. At that moment, I canceled the classes and asked for a refund of 9 classes since my son only took one class. They agreed, and after 6 days, they returned only the money for 8 classes. I contacted the school, and they lied, saying that my son had 2 classes. The school knows that his instructor did not make it to the second class. I have a text from the instructor who texted me 2 hours later the day she didn't arrive to class, apologizing because something had come up. I am upset because the school charged in advance, and I do not want to return the full money for the classes my son did not take. read more