Horrible patient care, there's no " free teeth whitening with exam and x-rays" I received duplicate…read morex-rays from another awful provider and Pearl Dentistry sis not so a comprehensive exam, no teeth cleaning much less teeth whitening ( I would've had to buy teeth whitening trays at the front desk?!?!) They didn't contact my insurance company for billing they just sent a bill and printed out a statement for $5800 for a treatment that was supposed to be done on July 7. My insurance company would have helped pay had they contacted them but they just sent a bill which will not be paid by my insurance company because they didn't even do a teeth cleaning as part of the service which I have never heard of and neither had my insurance company. I would not recommend Pearl Dentistry to anyone. They just want money and they don't care about their patients.

Starting with the office: tiny and rundown. From the waiting room or any of the exam rooms, you…read morehear every patient interaction, all the billing info (so much for HIPPA) and smell whatever the staff is eating for lunch. While listening to staff conversations as well. Your exam room will be just big enough for the dentist chair, with inventory stuffed into every nook and cranny. The front staff is old school rude. Curt, uncooperative and unresponsive. Definitely not there to help you. Dental work was fine. Just a cleaning and that's all there till he as I'm not going back.

Called because a crown popped off. Was told they don't consider it an emergency & would be put on a…read morewaiting list. Shared I'm 28wks. pregnant & couldn't wait due - receptionist laughed & said "well..."

So glad I found this dental practice! I've been extremely happy with the care I've received. The…read moreartistry in my front teeth made all the difference in my smile. Having worked in dentistry as an assistant for many years, I was very impressed with the entire team, they're always so kind and make you feel welcome. The office itself is beautiful as well!

Dr Scott is such a great dentist. He accept people as they are and actually listens and helps you…read moreyour teeth. . You have a winning smile with this team.

This was one of the most disappointing experiences I've ever had...the lady that I talked to that…read moreanswered The phone sounded annoyed that I called and then she improved, but I had to call my insurance to make sure that they were in network...then when I called back to say that they were, I didn't hear from them for a few days. Then I called them back again and she sounded even more annoyed that I called this time saying that the doctor wasn't accepting all insurance anymore and I said yes I understand that, I talked to you and I confirmed that this was in network. She put me on hold and I just hung up. Very poor bedside manner unfortunately.

She is very rude. She doesn't care about patient time and shouted to patient…read more I think it's time to retire.

This bitch... She ducked me & my calls when I needed assistance w my top AND lower dentures she got…read moreme turned out terrabad. I went back twice for adjustments & followed her instructions and bought the right paste and all that shit and NOTHING helped. They were incredibly painful and ridiculous. So I turned to insurance to make 8t right... I wanted to get a new pair that would actually work but she never called me back. And the appeal faltered. Now I'm stuck w absolutely nada!! Unreal, uncool. So disappointed they seemed really nice and caring initially although they were slow. Never ever deal w them if you don't have to.

I'm leaving this review to document my experience at Atlas Dental Specialists (Shadyside) for two…read morefront-tooth crowns. While the office is professional on the surface, my experience overall was extremely frustrating and costly. After my permanent crowns were placed, I developed persistent sensitivity in my right front tooth (cold and hot) that did not improve over time. I also felt a noticeable ledge/step on the back side of the crown near the gumline, which made me concerned about the fit/contour. Aesthetically, the crowns also looked longer and bulkier than expected with heavier incisal edges than what I was aiming for. When I tried to address these concerns, I was advised to pay for additional diagnostics (a wax diagnostic). After I paid for it, the office later terminated the patient-provider relationship instead of completing the planned corrections. What made the situation especially difficult was the refund process: the office confirmed in writing the refund amounts, but repeatedly stated the refund would only be processed if I signed a broad "release/indemnification" agreement exactly as written. The agreement was extremely one-sided. It went far beyond acknowledging a refund and included sweeping waivers and protections for the office, along with a "non-disparagement/online statements" section that, in my view, would discourage patients from speaking openly online about their experience. I was not comfortable signing something like that just to receive an agreed refund. Overall, I'm deeply disappointed by how concerns were handled. The communication and resolution process felt dismissive and, at times, misleading - more focused on protecting the office than responsibly addressing the problem. My takeaway is that the approach felt money-driven, and I left feeling I couldn't trust the process. I would encourage anyone considering treatment here to do thorough due diligence and not rely solely on online ratings.

Made an appointment. They called and changed it. It was not a convenient date for me (the one I…read morehad previously scheduled was) but I took it anyway. Arrived early. Appointment was for 10:20. That time came and went. I asked when I'd be seen and they said "we're running late." (At 10:18, I had asked if they were running late and was told that they were not.) At 10:25 I asked the receptionist how long my appointment would take. Was told an hour. Well, I'm already ten minutes into my lunch hour and had expected to be seen at my appointment time. I said "nevermind, I'm leaving; you can keep my money" (had to make a $25 deposit before anything happened at all). They said "have a nice day," and I said "f*ck off." (Yeah -- i know that's wrong, but was so frustrated, and also I'm old and have no filter.) It's a downtown office and downtown workers obviously use them and can't be away from work for hours on end because a dentist doesn't keep appointment times.) This place has zero respect for patients' time, but theirs is SO important that I received NUMEROUS texts in the days leading up to my appointment. "...you have an appointment reserved with Atlas Dental Specialists on Wed, Oct 1st at 10:20 AM." And ".."please respond with C to confirm your appointment with Atlas Dental Specialists for October 1st at 10:20 am. If your appt is missed, or cancelled / rescheduled with less than 48 hours' notice, a fee of $50/hour of appt time will apply." So obviously THEIR time is important. Just not their patients' time. Also, every appointment is "separate." Cleaning is one. Examination is another. It's all about money money money with this place. They did refund my $25 deposit though. Terrible place. And now I have to find a dentist.

They saved my teeth and continue too. I have bad mental health, a severe disorder that nearly took…read moreme twice. I've had my ups and downs in office, but overall when I look at it all, this is the office for me. They do sometimes not explain billing super well. But they have payment options which is nice, and their one of the few offices that works with government insurance. There was one cruel tech, but they fired her pretty fast it seemed because she was in multiple complaints for her cruel behavior. Which made me respect the office immensely. It showed they understand the struggles people go through that lead to teeth issues. They could've probably easily told me dentures, but they didn't. They took their time fixing each tooth, they were always kind throughout, and I am so thankful for all they do and have done. I've noticed some even now with use a numbing gel and then the numbing agent which is nice. I have a high pain tolerance but still, a little less pain in this world ain't so bad! I definitely have had moments when my disorder has acted up there, but they kinda seem understanding of it. They'll give me a second when I'm anxious. They let me pause. They fight insurance for coverage. Now I'm finally making more and will be moving insurance, and be able to afford treatments outside what the government allows, which makes me even more grateful because i know they know what they're doing. This place made me not afraid of the dentist anymore! Yay!

I had a tooth extracted here and experienced a concerning lack of post-op care and communication…read more Immediately following the extraction, the doctor instructed me to take my prescribed antibiotics so the site would heal properly. However, the prescription was never sent to my pharmacy. I tried calling the emergency number provided on my discharge paperwork over the holiday weekend, but no one answered, and my email went completely unacknowledged. When I finally reached the office on Tuesday, I was told it must have been a "mistake" and that the doctor was referring to antibiotics prescribed weeks prior. When I asked for further clarification about why the doctor explicitly told me to take them post-surgery, the receptionist just chuckled and brushed it off. I am now 9 days post-op, in severe pain radiating to my ear, and having to seek care elsewhere for a likely dry socket/infection because this office completely dismissed my concerns. Very unprofessional and untrustworthy care. Update: ABSOLUTELY DO NOT COME HERE WITH SERIOUS MATTERS IT WILL NOT BE TAKEN SERIOUSLY!

I've been coming here for over 6 years and have never had any issues. My visits are primarily…read morebi-annual cleanings, but all hygienists I've ever worked with were very friendly and professional. My appointments are mostly on time. Occasionally, I'll wait 10-15 mins past appt. time, but it's infrequent. The dentist is personable and always willing to answer my questions and give feedback after exams.

I switched to West Penn about a year ago and couldn't be happier. My wife found them and then…read morerecommended them after I was displeased with my prior dentist. Everyone at West Penn is extremely kind and knowledgeable. They don't make you feel weird or try and sell you things you don't need. Dr. Steines and Morgan are both wonderful. 10/10, highly recommend.

DO NOT COME HERE AS A NEW PATIENT…read more I made an appointment for a cleaning. Once I arrived, the front desk assistant called me a KID for emailing my insurance card. "Kids these days" is what she said loud enough so I can hear. I ignored it because what a small mind. Get with the times, lady. Second, the dental hygienist was ok. While cleaning my teeth, I lifted my phone up to look at an email. She told me to put it down as it was distracting. Ok. Then she proceeds to ask me of I like living Downtown. I told her questions are distracting. Honestly, other than yes and no, how can I answer that with two hands in my mouth? Dr. Wehrle came in, stood next to me and asked me what's wrong. He never introduced himself or said my name, just awkwardly stood next to me. I was a bit confused. So, I guess he meant if I was having any issues with my teeth. Which was no, I'm here for a routine cleaning, cavity check and so forth. Then proceeded to tell me he never had this issue with a patient. I have never had this weird interaction with any dental provider. I am a YOUNG, BLACK PROFESSIONAL, so I am unsure exactly where I went wrong to expect good manners and a welcoming environment, but this place just are incapable of providing such customer service. Maybe I am not their ideal patient and it was entirely EVIDENT. Clearly, the ENTIRE team forgot to bring their soft skills to work today. The entire staff was rude, insensitive, unwelcoming, nosey, and quite frankly I am upset I even decided to come here. I would give zero stars if I could. These people clearly want a certain kind of patient and it was not me. BEWARE.

I've been going to Dr. Wehrle for over 30 years. He does incredibly fantastic work - no matter the…read moreissue. My dental hygienist, Karen Smith, has also been with me for longer than I can remember. She does an incredible job with x-rays and cleaning. Outside of the friendly, family environment, what I love most about this practice is that every visit is fast - and the bill (after insurance, of course) is always very reasonable. I highly recommend Dr. Wehrle for your dental needs!