Horrible!!!! Our driver showed up 30 minutes late to pick us up and then was FALLING ASLEEP WHILE DRIVING!!!! We made him pull over and drop us off someone nowhere near our destination. NEVER USE!!! read more

Exceed Limo was absolutely terrible. We booked them for my wedding on 8/7/21. Our driver showed up 20 minutes late and had been smoking in the party bus. We were late, so I didn't say anything and we rushed on. We almost got in numerous accidents, he didn't listen to our directions, got lost in downtown St. Charles where the streets were too narrow to go down with a bus, and made us even later for pictures. We lost about an HOUR of planned pictures before the ceremony due to him. After the ceremony, we all loaded back on the bus to go to the reception site for pictures. He was passed out on the bus. One of my bridesmaids went to wake him up, called for him, and had to shake him vigorously to wake him up. He pulled out from the ceremony, pulled into a QuikTrip and ran inside. Didn't say a word to us. I was absolutely furious. We were already late, had missed time to take pictures before the ceremony, and now we lost MORE time. He took 15 minutes in QuikTrip, came out with snacks, and drove to the ceremony site. He drove 25MPH on highway 94, drove in the center of the road, and we were once again late due to him. The drive out to the winery was in near silence because my entire wedding party was terrified that we weren't going to make it there. My photographer was furious, we lost two hours of photography due to him. This is time we will never get back, pictures we wont have from our wedding due to an incompetent driver. We have reached out to the company and were told "he had a late job the night before so he was tired". I work nightshift, I ALWAYS have a late job, but I don't let that impact others. Stay away from this company, they nearly ruined my wedding day and I will never be able to get this time or the missed pictures back. We were so looking forward to time with our wedding party in the bus, having a good time, driving around and taking pictures, but all of that was lost due to this company and that awful driver. read more

They were over 30 minutes late. Would not answer our calls. Then a driver finally shows up. then he kept swerving into other lanes and hit the rumble strip. He was falling asleep! we made him pull off and let us get out. Worst customer service. Never use this company! read more

Our pick-up/start time was at 730 pm and our driver arrived promptly. Super friendly & personable. Understood our needs. Shared in jokes with us. Took pictures for us at some places with out being asked. Limo was clean, stocked and ready to go. Sound system was pretty good, could of been better but a great sound. Lights were fun to play with, Jessica the driver explained how to use them so there was no complications. Jessica made sure trash can was kept up never a full can. We had a great time at oor 40th birthday party. Perfect way to drink and not have to worry about the driving. Driver obeyed the rules of the road, no conflict when driving. Very responsible driving. I would recommend this company to anyone. I will use this company the next time I'm in need of service. Gave them 5 stars well deserved! Thanks Jessica read more

they are scam artist! they took my money and claimed someone cancelled our bus. i booked the bus for my daughter. paid with my card and the day of my event the driver named chris who was so rude hung up on me. i am going to post about you until i get my money back. read more

Exceed Limo - Limos Near Me

See update after review paragraph. If I could give less then one star I would. I booked Exceed Limo for a surprise 60th birthday party. The bus was running late due to a family incident with the wedding party that was renting the bus before us. I was called and told there would be a delay, maybe 15 minutes or so. No big deal. After 30 minutes, missed reservations, etc. I called the number back... no answer. I called the phone number that was listed in my confirmation email back, no answer... My friend called from her phone and someone answers! Jessica, whom was beyond rude. She could not tell us where or when the bus would get there, that there was a switch on drivers last minute, and excuse after excuse after excuse. Finally, the bus arrives (an hour late), surprise is now ruined by the way and other people from our party have left. Total disaster. Carlton, the bus driver, says that the wedding party before us is going to pay for our first hour due to the delay. Very nice, I think... Well when calling Exceed Limo the Tuesday after the weekend (sent 2 emails on Monday, no response), Jessica picks up the phone, remember her? She goes on to tell me that just because the bus driver said that the other party would pay for the first hour didn't mean they had to since they were not told that. Complete BS. I was then told to "not argue with her" like I was a child. I asked to speak to another person in the office (Rachelle specifically whom told me on Saturday to call her directly and she will make it right) and I was told she works her other job and is really busy. I asked who the owner was and if I can talk to them? Jessica said we don't give out the owners name and they wouldn't want to be bothered with this. As a VERY educated professional I'm pretty sure if I was the owner I would want to know about this mess that was going on and definitely about the terrible customer service from an employee. I'll let you all know if I get ahold of "Rachelle" and if there is anything that Exceed Limo has been done for us to make the situation right. Stay tuned and go with another party bus company FOR SURE!! Update: Racquel called me personally from her cell phone number. She was fantastic and refunded us a fair amount for our troubles. Racquel was apologetic, remorseful, and found a solution to her customer's (me) problem, exactly how customer service should be handled and what paying customer's thrive to see. read more

Our driver was 45 minutes late so we were given "extra time" - our reservation was at 6 so extra time was not an option. We were then given one 2 minute ride from Ameristar to Mainstreet and charged $500 for the "extra time" that was supposedly free. My poor mother is left with a $1600 TWO HOUR bus ride. Not to mention the bus driver was tipped OVER $200 by his passengers - because we appreciated the "effort" of him offering extra time for being so late. I'm am so saddened with the poor service, lack of professionalism, and deliberate lies by this company. Don't waste your time, choose someone else for your special day. read more

We were given a smaller bus than what we reserved for resulting in not being able to have everyone attend the bus ride. We understand mechanical issues happen (a flat tire that we were not contacted about prior to the event) but they are saying they provided a 22 passenger bus but we could only fit 15 people in the seats when we reserved a 26 passenger bus and the contract states a similar size and quality which neither of those were provided. The bus was way smaller, led light strips that kept tripping out. We got a very basic bland bus when we reserved a "luxury bus". We paid 850 for a 26 passenger and were given a smaller vehicle and charged a full hour overtime when we arrived at our end location at 1am. This definitely bummed out our wedding party. We were expecting an amazing luxury bus when we got a plain regular bus. very disappointing and customer service is no help. They did not follow contract and had false advertisement. read more

In April of this year I booked a party bus for my friends bachelorette party. I booked it way in advance because she knew exactly what she wanted for her special day. On the day of the event which was last Saturday, a bus pulled up and it wasn't the bus I paid for or ordered. No one from the company even bothered to alert me that there was a change. It was just a plain bus compared to the decked out bus the bride wanted and requested. The bus driver said that a bus had broken down and they contracted her out to service our trip. I went along with it because I had 20 guests at my house and had no other options. For the next seven days I have called, hardly spoken to people and when I did they kept saying they would call me back to resolve the issue of the incorrect bus that was sent. The bus driver got a hold of my number and called me and yelled at me during the week and I was completely caught off guard and ended up having to block her number after her multiple call backs. I have had a terrible experience getting a hold of anyone and when I do they are super rude on the phone and then nothing comes of it. I would never recommend booking this company solely for their customer service. They clearly don't know what they're doing and don't bother helping customers with their questions or concerns. I wish I would've booked with someone else and I regret any money I spent on this. I am still in the process of trying to get this resolved read more

I booked this company for a party bus for my fiancé and his friends for a bachelor party. He had nothing but great things to say. The booking process was such a piece of cake, too. It was very last minute, too. He needed it on a Saturday and we booked it that Thursday evening/ Friday day. The fact that they were able to accommodate with such short notice was amazing. The girls were so easy to work with every time I called with questions. Pick up was at 9pm. I received a text at 8:10 that the bus driver was on his way with a link also providing a map of where he was at. He got there around 8:45. Called my cell to let me know where he was parked at so the boys didn't go on a wild goose chase looking for him. He had free passes for strip clubs (whether I like that part or not lol). Saved the guys money on cover charges and they had a great time. Needless to say I didn't hear one bad thing about them when they got back. Will definitely use in the future. read more