I came here to leave negative five stars. I try my best to show grace and understanding but the series of events that led to this makes doing that very hard.
10 days before my wedding I get a call from the sales rep.. He told me they have this "great new bus" that held 43 people and offered it as an "upgrade." Even though he was persistent in trying to sell me on it, I declined the offer. We had booked their 50-person ultimate limo party bus more than a year prior. We had 42 people planned to ride the bus, so we wanted to stick with the bigger bus we originally booked. This was for a wedding, we had 42 people, plus dresses, plus coolers - we needed all the room we could get. At the end of the conversation the man said to me, "well someone's getting switched" and "well this is the bus you would get if anything were to happen" - those phrases immediately made me nervous. I asked him if he expected anything to happen, he said, "oh no we never expect it" and then very hurriedly got off the phone.
I told my fiancé about the conversation and how uneasy it made it me. So, he made a call to the sales rep and the sales rep "reassured" my fiancé that no changes were made, and we would still get our 50-person bus. But as he was explaining the conversation to my fiancé, he spoke as if I was crazy for feeling uneasy and how he didn't know why I would feel that way. Well sir - I felt that way because of the comments you made (see above) and because my wedding was 10 days away and he tried to sell me something as an "upgrade" when in fact it was smaller, not right or our situation, and didn't have limo/parameter style seating.
Fast forward to 8 days later, the Thursday before my wedding and a few hours before my rehearsal dinner. I get a call from the same man, telling me the 50-person bus was not available because of "mechanical engine issues." He could not explain the issues, nor could he offer any other solution other than a charter bus. Through our conversation he switched his story. He first said he found out about the bus issue the week before and then when I questioned why I was finding out two days before my wedding when he knew about it the week before, he switched his story saying he was only made aware of it that day. So, did he find out about it the week before or that day? And either way, why were we not notified until TWO DAYS before our wedding. He could not answer our questions and kept on going around in circles not answering any of the questions we had. He was very unapologetic, condescending and rude. As if we were crazy for being upset that our bus was unavailable within less than two days' notice. He also made comments such as "you won't find another bus this big in the city" telling us we were essentially out of luck. Not only that, and call me CRAZY (he sure did) but how could those two events and phone calls not be related? There was a reason I felt SO uneasy on May 5, when he first called me. I knew in my gut something was going to happen and I told multiple people how uncomfortable I felt and how I was praying nothing happens because that first phone call put me on edge. But SURE ENOUGH, 8 days later something did happen. And I wasn't surprised. I was very disappointed, but I had a feeling something was going to go wrong. And I could speculate and say that they double booked us, or they knew something was wrong during very first phone call that they weren't coming forward with, or that they lied. Or maybe we did just have incredibly bad luck and none of this is related and it is just a series of unfortunate events.....
Take this story and do with it what you will and believe what you will, but if I could save any bride the stress of dealing with something like this 2 days before their wedding I will. We ended up switching bus companies and were very pleased with the other company.
And one more note before I end my long rant - I had two friends who used Jed Transportation for their 21st birthdays and both times Jed sent them the wrong bus that they did not book, without any heads up or warning. read more
