Many thanks for honesty and professionalism they provided for my car…read more I had an unexpected issue while driving from Raleigh to charlotte , stopped at their shop to diagnose the issue and they were honest and knowledgeable for what they have done for me.

Did not use the towing part. Had a tire the kept loosing pressure. Dropped by to see if they…read morecould look at it. Less than 20 minutes later I was back on the road, tire fixed, and at a super reasonable rate. Good old fashion customer focused small town feel business. Not the easiest to get to. When you look at it, you don't think there is much there. But boy, it is all there. Left with a fixed tire, bottle of honey, and a new calendar. You feel good leaving your money with these guys... no corporate mess, just customer focused local business. Makes you feel the toots this place has in the community. If you haven't used them, do.

Excellent service backed by 20 yrs experience! Call Matt no repair to big or smallread more

Mike is very kind and does a great job of communicating. Their diagnostics fee is about 1/2 the…read morecost of a dealership and he is very upfront with you about everything. Their prices for repairs are way better than the dealer and he is very knowledgeable and gets the job done fast. I had a check engine light that ended up being the charcoal canister. He ran a smoke test to find the leak and had it fixed by the next afternoon. I am very pleased with the service and will be going back if I am in need of a repair.

Been coming here for years and they always provide friendly dependable service. Pricing varies but…read morethe value is good and they work hard to ensure the safety of the vehicles and the customers as well!

Great service and nice people with very competitive pricing. The only place around for Toyota…read moreservice.

I was referred by my son Wesley to Jeff at Womble because he is an honest stand up business and…read moredoes quality work. I spoke with Jeff over the phone about my car problem and he provided expert guidance and took time to help me with all my questions. Very friendly and honest! I really appreciate Jeff taking time out of his busy schedule to assist me! Go see Womble for all your car needs! They are TOP NOTCH!

My college-aged daughter who was in NC for school brought her CRV in because the Check Engine Light…read moreand a couple other indicator lights were on. She called to tell me that Womble ran a diagnosis and recommended an oil change and replacement of three parts related to the solenoid. They said this is a common problem with CRVs. My research suggested that issues with these parts could lead to engine knocking, reduced acceleration, reduced fuel efficiency, rough idling, etc. She was experiencing none of that, and that was conveyed to Womble. My research also suggested that solenoid issues are rare in CRVs, and solenoids can often last the life of the vehicle. I called my mechanic in Pittsburgh, and he said if the oil was low or contaminated, it could trigger the indicator lights, and he would start there before throwing three new parts at the problem. We had Womble do the oil change, but they also charged us over $150 for a diagnosis fee. It's been almost three weeks now, and my daughter has since driven the car 14 hours round-trip with no engine issues, and the indicator lights have not returned. I called Womble to request a refund on the diagnosis fee, which I believed to be unnecessary and excessive since a simple oil change fixed the problem. The owner told me he had documented that my daughter said the engine was making noise, even though I have a documented text exchange with her from that day where she specifically said there was no noise and that, other than the warning lights, the car seemed normal. Then the mechanic who worked on the car told me they "inferred a solenoid noise" based on what they were seeing (How in the world can one infer a noise?? It's either there or it isn't). When I asked for a refund on the diagnosis fee, I was told that they pay tens of thousands of dollars on diagnostic equipment, so they can't work for free, and that slavery was outlawed in the '60s (an ignorant, ill-informed comment that I found highly offensive). The mechanic said I was not remembering our original conversation correctly, but he remembers our white CRV clearly (the car is actually silver). I had my daughter choose this business because they generally had positive reviews online, but I feel she and I were taken advantage of. It is my opinion, and the opinion of my personal mechanic, that they could have determined in just a few minutes that the oil needed to be changed and recommended that we start there rather than incurring additional diagnostic fees.

EDIT: Norris Automotive issued an apology on a review, after reading other reviews I do believe…read morethis to be a genuine mistake from them. I brought my car to Norris Automotive because it was local and my vehicle had to be towed. From the very beginning, this turned into one of the most frustrating and dishonest service experiences I have ever had. I was told my car was flooded, needed a tune up and a new battery. The estimate was already steep at $600, but since the car was already there, I agreed, thinking at least the work would be done properly. Then I get the call that car is ready, the total is now $705. Annoying, but I stayed hopeful that the extra cost meant quality work. I was wrong. I pick up my car, pay the bill, and the receipt says I was charged for new spark plugs and a new battery. That's it?? When I get home, I pop the hood and to my surprise, the same corroded battery is still sitting there. On top of that, my engine cover is now cracked, something that was not damaged when I dropped the car off. I call immediately. Ryan puts me on hold and comes back with, "If you come back tomorrow, we will put the battery in." No explanation. No apology. No accountability for charging me for work that clearly was not done. At that moment, all trust was gone. I would not trust this shop to put air in my tires. I told them I wanted my battery money refunded. Ryan says I have to bring my card back in. On the drive over, I notice I was also charged an environmental and supply fee, something I would understand if they had actually replaced and disposed of a battery, but they did not. When I walk in, Ryan tries to play it casual and asks for my card. I ask him directly, "So I am paying $500 for four spark plugs?" He looks me dead in the eye and says yes, $110 for the spark plugs and $290 for labor. Oh, you mean the same labor that was supposed to include installing the battery they never installed. Absolutely unbelievable. I also ask about the environmental fee, he only offers half back.. Wtf? This place charged me for work that was not done, damaged my vehicle, raised the price after the fact, and offered no reasoning other than it was "an honest mistake". So you admit you have no quality control? If you value your money, your car, and your peace of mind, do not go here. Receipts of initial battery charge and refund attached. Stay clear.

They take good care of my vehicles whenever I need them too.. prices are very affordable I thinkread more

This is a great local shop doing excellent, professional work. They service all our vehicles at…read moregreat prices and with excellent results. No problems.

I had an incredible experience buying a new 2024 Subaru BRZ tS from Mark Manning at Flow Subaru of…read moreBurlington. This is also perhaps the ONLY dealership I've ever purchased from that didn't relentlessly try to squeeze every penny out of me. If you're looking for a new Subie, I can't recommend Mark enough! I first spoke with Lee the sales manager over email and he put me in touch with Mark for a test drive and to answer any questions. I was apprehensive because I hadn't driven stick in well over a decade, and Mark (nor anyone else there) never once made me feel uncomfortable and was so generous and patient with me relearning on the spot. I fell in love with the car, and started all the paperwork to make it happen. Their finance guy Randy was also so wonderful to work with, and was so genuinely kind and understanding with any concerns I had before finalizing the deal. If it weren't for Mark and Randy's notable patience and customer service, I think I might've walked just because I didn't have a lot of time to decide. Even with that knowledge, neither Randy nor Mark ever pressured me into deciding. Once I did agree to the deal, they didn't try to force a bunch of extras down my throat like most dealerships have and made the process very easy and painless. I came the next day to take delivery and continued to receive the same level of customer service and kindness as I expected, and Mark took lots of time to go out of his way to answer questions he wasn't sure about and make sure I was happy before leaving. I had a wonderful experience overall, and the biggest takeaway is that they're just good people who aren't judgmental or shady or misleading. Big kudos to them for how they operate their dealership.

Avoid this dealership... Flow Subaru of Burlington NC! I picked up a fleet vehicle from the fleet…read moremanager, Jason. The front passenger seat had a stain and mold. His was solution was to detail it, wiped his hands of the car and pass the vehicle off as new. This dealership is shady and doesn't take any responsibility. Now I have to deal with a stained seat and foul order in a supposedly new car. Additionally, as I was waiting for a resolution, I overheard another salesperson giving a high pressure sales pitch to an elderly woman and trying to pressure her into signing a contract today. This is what gives car dealers a bad reputation. RUN from this dealership!!