Sadly, we had the worst experience and it was a total waste of time. We waited an hour past our…read moreappointment time. The provider seemed like she had no idea what she was doing. Couldn't use the Ottoscope. Had zero feedback or help for our sick little one. Save your time, money, and sanity

We like them a lot. They almost always provide excellent skilled urgent care to my children. I…read morefound out about them when a barber nearby hurt my son's ear but we continue to visit them for after hours and weekend care. They have treated us for strep, minor eye injury, coughs, ear infections, etc. They usually administer medication immediately in the case of a fever, provide water or an ice pop and sometimes follow up directly if they have concerns. They always send the visit info to our daytime pediatrician so they are fully informed. We love them. Totally a great alternative to emergency rooms. Quick, easy, don't recall being overly shocked by the bill, etc. Thank you for all your care!

I was running a high fever for three days & wasn't improving. I booked an appointment in Duke My…read moreChart for Saturday morning at 11:20. I got there 15 minutes early as requested. I did not even have time to sit down. I was called just as I completed checking in. After vitals, I was taken to an exam room. My COVID test was a 15 minute wait for results. Before the 15 minutes were up, a really nice physician came to examine me. She was professional & friendly. When she learned they had already tested me for COVID, she went to check on the results. For the first time, I was diagnosed with COVID. I had dodged it for over 5 years. She gave me a typed out prescription as some pharmacy computer systems were down at that time. She explained how to take the medication. I was back in my car in close to 3O minutes after I arrived. Things I Appreciated: Making an appointment online Very short wait to be seen Seen by a physician Quick & accurate diagnosis Open on a Saturday/holiday weekend. I would definitely go there again when my primary care office is closed. I went there a few years ago & had a very positive experience then too.

Generally speaking, this doctor's office is good. It's clean, in a nice location, and has all the…read morebasics. I read some of the reviews about wait times, but I can't remember ever waiting for more than 10 minutes in the waiting room. And I usually spend less time waiting in the exam room (on occasion my doctor is ~15 minutes behind schedule). I do try to get early morning appointments for these reasons. I appreciate the phlebotomists when I get blood work done-- they are always friendly and quick, and I get my results back within a couple of days. Like most doctor's offices, the doctors themselves know a wide range of things, but in my opinion they are more incentivized to prevent a lawsuit than to actually solve your issues. On multiple occasions I was suggested a short-term fix for my issues (like medications that didn't really solve my issue) rather than a more holistic or well-thought-out approach. That's why I use this office mostly for yearly physicals/bloodwork and referrals, instead of comprehensive preventative care. But I can't blame Duke Health for this, it's more of an institutional problem in the US.

This whole team is amazing. I took my granddaughter fishing…read morefor her first time and she caught 2 nice bluegill and I caught a hook in the hand. From entering to leaving this whole team was very friendly, informative, caring, helpful, thorough, professional, human, and did I say friendly. Best experience for what it was ever...

Really bad service! In the 15 min appt I left with painkiller, and I was told to go back there if…read morepain didn't go away. They charge you a fortune and on my bill invoice says a 45 min appt. Make me laugh and of course painkiller didn't work

The best primary care I've ever experienced in 50 years and let me say I know the medical care…read moreworld! The office support staff are incredibly friendly, helpful, and extremely professional. The medical staff not only take your healthcare seriously and treat you as a whole person (all genders), but they take the time to listen to your needs and concerns. Duke Health has the best Primary Care at Meadowmont!

Told me they accept my insurance but was billed differently. Not going back. They called it an out…read moreof office visit or something even though literally in office

Amazing! Dr. Hutchins was extremely personable, did a great job of explaining everything, was happy…read moreto go the extra mile to ensure the best possible outcome. He has the best bedside manner- he took the time to get to know us and was tremendously knowledgeable. I am in healthcare and am very had to impress; I am thoroughly impressed! By far the best primary physician we have ever had.

This was the first time going to a Duke Primary care facility and boy was I pleasantly surprised…read more The reception area was clean and well maintained. A security guard standing around doing nothing didn't help, but having one present was comforting. The front desk staff was friendly, however the workflow for the facility was a lil' weird. they had kiosk stations where you had to go to 'sign in', however after that was done, you would see the front desk to officially 'check in'. After being taken back for triage (blood pressure, weight, height), you are escorted to the back area where the rooms look like you are in a hospital. There is a central command area in the middle with a bunch of rooms on the outside, giving a central station command to run the office. (I thought this was very well executed). The nurses and staff were very friendly, as were the regular staff (custodial). The physicians spent plenty of time with me going over all of my test results as well as discussing issues that I was having. I had to get some blood work as well, and the phlebotomist's that were in the lab were extremely professional. I was definitely impressed by this facility and look forward to using them as my primary location for my physicians

My 6-month-old niece was seen here for a same-day appointment because she wasn't feeling well. When…read moreshe arrived, she had a temperature of 104°F. Dr. Reasor said she was comfortable sending her home despite the high fever. My niece's mother asked whether any lab work could be done, but she was told it wasn't necessary and that it was okay to take her home. Still concerned, her parents took her to the emergency room. The ER staff told them she should not have been sent home with such a high fever, and they evaluated and diagnosed her. This experience was very upsetting. Her concerns were not taken seriously, and additional evaluation should have been considered before she was discharged.

Yearly physical and 1st visit with this office. Loved the staff and the doctors, super clean &…read morefriendly.

Went on Sunday afternoon after my husband fell. He had abrasions on knees and elbow. Severe…read moreswelling and bruising. They did X-rays and treated wounds. Staff were very responsive and concerned. Friendly staff were great.

I went to the Urgent Care clinic on Farrington Rd, Chapel Hill, this Sunday morning after it seemed…read moreI might have lost a tiny brush that I had been using for quite some time to clear out wax before putting in hearing aids. I knew I needed professional care - just in case the object was stuck in the inner ear. The clinic opened promptly at 8am as advertised and I was the 3rd one seen. The nurse, then doctor Nate, examined my ear and agreed the nurse would irrigate it. This was done at once. They found no evidence of any object in my ear. I thanked both people for their excellent, friendly, swift care. After church, back home, I found the missing object stuck in the bathroom sink drain, and sent a mss to the nurse and Nate letting them know and thanking them once again. I have had many medical encounters, and this was among the BEST in my 82 years. I hope my review will be shared with all wanting to know more about this kind, efficient and caring venue. THANKS AGAIN!

I took my son to Urgent Care today. Dr. Joseph Benjamin, DO, saw us very quickly, within two…read moreminutes. The visit felt rushed and unhelpful. My son has been dealing with a persistent cough and allergy issues, and I explained that his chest hurts when he coughs and that his inhaler hasn't been helping. The doctor only listened to his back and then told me to let it run its course. I left feeling like my concerns weren't fully addressed and that my son didn't receive the thorough evaluation he needed.

I've been here before, and every time it's a bit different. This time, I made an appointment ahead…read moreof time and was told I could check in thru the app. Of course, then a person has to find you in the system and verify all the checking information I already entered. But I barely sat down before a very gruff nurse called me back and took my vitals. She looked askance when I said I thought I had gout, because I've not had it before. "We'll see." After hearing more, however, she started to think maybe I knew more than she first surmised. She finished the vitals and said, "Follow me!" and walked quickly down a hallway. Gout makes walking difficult, and I called to her to not get out of sight when she turned a corner. Fortunately, the room was just around the corner. She waited impatiently while I limped into the room, then walked away. Soon, another nurse came in and took a few more readings, and said the doctor would be in shortly. In maybe three minutes, a nice gentleman entered, asked about three pointed questions and ascertained that this was probably gout. He had me remove my shoe and sock and poked a bit and then ordered some bloodwork. The second phlebotomist was able to hit a vein on the first try, rather than the four failed attempts at two sites from the first one. Bloodwork done, the doctor returned to recommend seeing my Primary Care Physician, but did call in some meds. Got the message that they were ready on my watch before he left the room. I think everyone there cared about my health, but it's a busy place, and they probably get a lot of folks who are wimpy or just trying to score some pain meds. I've never been upset by any of the care I have gotten here, and it's good to know they are around when you cannot get in to see your main caregiver.