Good service including in challenging times and timely updates provided during storms.

Trying to switch to Eversource for my electric supplier in NH. Spent hours on the phone and have yet to connect to a live person. It should be a simple online request. Check the box and done. read more

I have already complained because I am unable to pay my bill due to the AI! I must pay my bill via telephone due to my medical situation I'm homebound and I'm in a hospital bed! I have been put on hold for an hour and a half been told I will be called back and then realize oh they close at 6:00 well that was past the time I was put on hold and I'm not saying that right I'm so mad right now... All I want to do right now is to pay my gas bill I have I give up that's it this company sucks and I usually don't swear I'm extremely old I don't swear but I can't get through to a person to pay my bill! read more

Company is completely screwing there customers . There telling my electricity bill for one month is 1500 dollars . We need an audit done on EVERSOURCE and there crooked billing practices . I used a generator for one month just to see if they would still bill me . My bill was 547 dollars even though I had the main shut off to my house . There making up number and just sending them bills . I have a camera on my meter . No one has checked the meter in over a year , yet i still get these REDICULOUS bills . I've finally contacted the state district attorney and have showed them my billing and have all the evidence showing I cut the power to the house and they still billed me almost 600 dollars . Now finally they have opened and investigation into the corrupt company . Hopefully people go to prison for a long time . read more

Terrible rates. Don't care about their customers and raise rates whenever they want. Customer service doesn't help at all. Might be the worst run company I've ever experienced. read more

Customer service is terrible. Wait can take over an hour and some representatives are clueless how to help.

worst gas services I have ever used! forever to get in contact with them then once you a bunch of mistakes. Billing mistake mistakes shut off mistakes and they will be there one day after your payment is late to shut off your gas most ridiculous company I've ever used for utility services. Take an hour to get in touch with them over the phone, but when they come to shut your servives off they are right there . Nothing but bad things to say ever source. read more

I hate Eversource My bills are crazy out of hand and they just keep SUCKING the LIFE OUT of PEOPLE!!!!! I have solar as well this ALL Sucks going to save money they say fuck you all and shame on YOU ALL!!!! read more

it shouldn't even be given 1 star. Paying one the highest electric rates in the country is outrageous. I'm appalled that this still falls on deaf ears with the governor & representatives. FIX THIS snd stop giving these big wigs millions of dollars in bonuses read more

Trash company, luckily I moved out of the state so I don't have to deal with their antics anymore. We canceled our service months ago and still get charged by them monthly even after calling them 3-4 times to let them know we no longer live at that address. FTC, BBB, and Attorney General complaints have been filed Utility companies like this think they can take advantage of whomever they'd like. read more

Some of the worst customer service I have ever experienced. The wait times are absolutely, unacceptably slow. How can you consistently have wait times upwards of two hours to speak with someone? I don't understand how such a large and financially successful company can exist with such horrific service. Oh wait, I can guess, it is because they have a monopoly and no matter how bad their services is, people will still get their power through them because they don't have any other choice. read more

We haven't been using Eversource for very long yet (under a year), and I am impressed with their responsiveness. We've had a number of power failures caused by weather-induced downed trees and fallen limbs on power lines, and their crew show up very quickly to resolve the issue. If you live in an area where your cell service is available even when the WiFi goes out, you can receive helpful updates via text, email, and/or phone. read more

Absolutely absurd prices, abusing the fact that they are effectively a monopoly to price gouge out of control. Avoid at all costs if possible. read more

Had a horrible experience moving out. I closed my account for what made it seem like I was done with the final bill. A few months later, I got a bill in the mail at my new address. The representative told me I was held accountable for paying utilities for after my move out since I did not having anything in writing that signified it even with the account removal. They also said they could not change the bill as it was too late (I called them right after I got the bill at my new address). The rep then ended with a lessons learned from this horrible experience. I would highly suggest finding a difference provider for everosurce. I got charged for the same amount for electricity when the apartment was completely vacant. This goes to show how their meters truly operate. I normally got charged $40-45/month for a studio and the month I left, I got charged significantly higher when no one was even in the apartment! I would highly suggest picking a different vendor to not deal with the horrible customer support and unclear billing. read more

I am college educated, have held several responsible, well-paying career jobs, and consider myself a clear communicator and a patient person. I also am very sympathetic toward customer service representatives as I'm in the service industry myself. However, I just spent 1 hour and 47 minutes of my time being transferred to 6 different "professionals" at Eversource to ask for a simple review (and reduction ) on my budget payment plan. Forget it. Absolute waste of time, breath, patience and my own faith in humanity. Do not do this to yourself. Head straight for the gun cabinet instead, then leave us all a review. Let us know if you get different results. Thank you. read more

Totally unsure if this will ever actually reach Eversource or my boy Troy but THANK YOU for your work today! Troy was amazing, communicative, educational and truly so kind. I was worried about power not coming on in time for me to conduct a therapy session with a client in need and with time to spare Troy had the transformer issue fixed and the neighborhood back up and running. He absolutely saved the day. Also, the woman who took my call initially - I unfortunately did not get her name - was incredibly helpful and kind as well. By far the best experience I have had with a utility company to date. read more

While someone over at Eversource is lining their pockets, the people of Massachusetts and other New England states are suffering. Do you see what you're doing? Do you think it's right that my delivery charges are almost twice as much as my usage? Do you think that's ok? read more

This company is so amazingly incompetent that it would be funny except that they are dealing with a dangerous substance that can blow up a house and its occupants. Mind you, this company was CHOSEN to replace Columbia Gas which was partially to blame for those explosions in Lawrence, Massachusetts. Eversource is worse than Columbia Gas ever was. In February I got notice that Eversource had to do some work on my house so I took a day off from work and two men came out and put some piping on the outside of my house (piping is now rusting) and said someone would be back in March to finish the connection for a new high pressure gas system. It is now mid-July and no one has contacted me about this unsafe situation. To make matters worse, Eversource drove over the sidewalk in front of my house and cracked it. This company should be put out of business because it is a public danger. Beware! read more

Eversource provides terrible customer service. I have been on the telephone for a long time and have not been able to speak with a human being. Now they have a virtual assistant that keeps asking questions and transfers us to recorded long speeches that have nothing to do with what we are calling about. I tried different numbers several times and now I am on hold and the wait time is more than 20 minutes. This is just unacceptable! This situation has been going on since the COVID era. read more

Ridicou rates and charges make it impossible to keep up with the bill. charging a public benefit charge to cover their losses from people who didnt pay is not the responsibility of the paying customers. read more

Literally one of the greediest companies out there. Hate having to use them. We keep our heat at essentially 63F in the winter, barely turn on lights, and still have an over $330 energy bill. read more

Eversource is the worst electric company I have ever dealt with . It took them a half year to get medical necessity paperwork in order. And now with Their AI assistant it is IMPOSSIBLE to pay your damn bill online after hours she just loops around asking 10 different verification questions and never lets you through. WTF???? I have never had such a hard time paying my bill. I always went through the automated without any issues. AI doesn't do anything that the automated didn't do how about you stop with new technology you don't need and keep our costs down since you PRICE GOUGE us. read more

I tried to pay a bill online and the website was not working. I then called to pay over the phone. On the phone, they told me no payment had gone through and I would not be charged except for the one charge I would be making over the phone to pay my bill. I was then charged three times my bill amount. I did get back the money for the overcharge however Eversource charged me $20 ($10 for each overcharge) to get my own money back. When I called to fix this issue I was told there was nothing they could do. So I ended up getting triple charged for one bill and then charged again to get my own money back. Eversource is an awful company that can not manage their own customer's bills and accounts and borders on illegal practice of charging customers to get their own money back wrongfully taken out of their accounts. read more

Have terrible old school policies. Behind the times on technology. Unlike cable companies defining a service window of 3 hours, their definition of a window is the day. read more

This is truly one of the worst companies I've ever encountered. Starting new service? Ok there's an option to do that on the website. I try. Doesn't work. Ok I call them. Says I need to upload documents. Ok. A day later, it failed. Please upload more documents. Ok. A day later, it is accepted. Ok. So surely I can start service now right? Nope doesn't work. I call them again. Ok now it finally works. I ask for a confirmation email. They say I will receive it shortly after the call is over. I never got an email. Only good part is the person on the phone was not rude. read more

Terrible coldhearted, money hungry company. Will not work with you if you get behind on your bill. They will not even wait a few days till you get paid. Just lost my boyfriend of 10 years and am now down to one paycheck. Trying to get on top of things but they don't care. Asked if they could wait till friday, the disconnect is scheduled for Wednesday. Said no. read more

F**k this electric company. there is no reason CT residents should be paying this public benefits. I do not care if people could not pay there bills on time during covid. This should not land on the people who could pay their bill on time. Eversorce energy you should go after the people that could not pay their bills on time not the people who can. I have always hated this energy company right from the beginning for other reasons. read more

Call today and the guy was extremely racist and condescending. When he picked up the phone on his line. And says something I did not hear him and I asked him to repeat himself. He immediately went let me transfer you to someone who speak Spanish. I said I speak English. I don't need a translator can you repeat yourself? He made a snarky comment and repeat himself. And then later in the conversation, I asked him to repeat something and laughed before repeating himself. I don't think he should be in customer service. read more

one of the worst. they keep increasing the rate. As if it is not already high enough I heard that the rate will go up again.

The swiftness and tirelessness with which Eversource repaired a staggering number of downed lines here in Hillsborough County after a freak April nor'easter in New Hampshire was nothing sort of amazing. My admiration is sincere and abundant. read more

Debbie 4:46p eversource credit department This is a saint.....Debbie was able to find my account information and find ALL payments after talking to 4 other people after that said I was being untruthful and turned off my electricity in Manchester. Thank God for people like her that cares enough about helping others. I am so grateful for her that finally I will have service tonight or tomorrow. Kayla B. read more

Eversource, is a horrible Corporation. Incompetent, rude customer service. Overpriced rates, that are hurting customers. Payment plans, are a joke. They truly do not care, about providing affordable rates. They are worthless. One star, I would give them a negative 0 to the billionth power. read more

A 50% rate hike, thanks. Right when summer starts. Scam. Telling us to keep out houses at 72 to 80? Are they keeping their offices at 72 and 80 at night. Disgusting company. read more

The worst service ever!! I wish the didn't capitalize the area. They need to be brought to court for charging people the amount they are charging all of us! Oh But one small storm they are like sorry you are out of power, pay us now! we refuse to update our poles and wires.. just give us an outrageous amount of money.. Eversource should be ashamed read more

If I could give zero stars I would. Was on a payment arrangement for a year. Called 2 times within that year and was told some month the usage is higher and some are lower. It will all even out. Made my last payement and the bill is almost 500 MORE than when i started the payment arrangement. I have called sooo many times to contest according to the dosconnect and no one helps. They just transfer you or hang up. Or get someone who says too bad go to social servoce agency. I had to ask my chruch for help, and guess what EVERSOURCE doesnt habe a physical location to drop a check off. No way to make sure it gets there in time before disconnect day. This is not a consumer issue this is an issue from insane rate hikes and subpar customer service. Eversource should be ashamed of the way they conduct buisness. ​ read more

I paid my bill using their Speedpay system a say before it was scheduled for shut-off. I came home from work the next day to find that my electricity had been shut off. Customer service closes at 6:00 pm, and there's nothing you can do until the next morning, meaning everything in your fridge is ruined. I went online again, and saw a message that they are having trouble with the Speedpay system. They made no effort to contact me about this before shutting off my power. Eversource is awful!!! read more

The company should not only be sued but they should be put out of business period. My payments are due on 15th every month. Naturally I experience price hikes. I made sure my payment was paid before the end of the month. 142 was the remainder which is the following months bill not the one due. Just to get a threat of if 160 isn't paid before the 16th they were gonna shut my power off. Which is almost 20 dollars more than what is owed. By definition that's extortion. And come to find out not only is there a class action lawsuit against them just reading some of these comments this company should be held to the highest accountability and repercussion to the highest extent of the law. The company is trash and needs accountability. read more

Word to anyone looking for electric source in NH, if you have a choice, find someone else, Eversource is overpriced, and the NH State Government should really look into the company - they are certainly a kind of monopoly where many people do not have a choice but to use them, and the way the rates went up over the last year and half should question an audit of where all their money is actually going. read more

Wish I could give them 0 stars. I paid my electric bill and they came the next day and shut my electricity off anyway without notice. When I got home from work it had obviously been several hours since they entered my apartment because my fridge was no longer cold. I called about this and all they said was "oh that's odd you paid and they still shut your electricity off" and that they'd send someone within 24 hours and they only work until 5:30pm. Eversource should have sent someone right away seeing as though THEY were in the wrong shutting my electricity off when my bill was paid. Because of them I've been living in darkness for two days and my food is spoiled. This company is awful, unreliable, and conducts business illegally. They should be shut down for malpractice. Update: It's been over 24 hours and they have NOT come to turn my electricity on. Because it's a Saturday, nobody is even in the office and when I try to call them I just receive an answering machine asking me to leave a message. DO NOT use this electricity "company", they are obviously extremely unorganized since they shut my electricity off when my bill was paid, and they are liars since they "guaranteed" they'd come to turn my electricity off within 24 hours and they never showed up. read more

Had to write this review on EverSource and the outstanding work two guys just completed at our Waltham home! After the storm on Monday we had two tree branches leaning heavily on some electrical wires! Although we never lost power the branches blocked our driveway! At 9:10 PM two trucks showed up and within an hour the branches were carefully removed by two guys, one in a bucket truck and the other guiding rope around the heavy branches! Once the work was completed they took the time to cut up the branches and even cleaned up the debris from the smaller branches! Can't thank these guys enough for their expertise! read more