Today Tony from City Fuel came here to service our furnace. Tony was pleasant and professional. He cleaned up after himself but most of all he did a wonderful job servicing the furnace as now our pipes aren't banging every time the heat comes on. Great job! Thank you, Tony! read more

Absolutely the rudest customer service. Spoke with 2 different people equally as rude. Found different company that is actually super east to deal with and the ended up being less money. read more

First I wanted to Thank the drivers who go out everyday to provide people with oil and good customer service!!! So I wasn't paying attention to the oil gage and I ran out.. thats My fault yes and do I feel bad the oil driver would have to take extra time and complete another step during delivery, yes... I called to set up delivery and the secretary that answered the phone... Maybe her name was Betty (or something like that) and she was very Unpersonable and rude with her tone when I was explaining the situation... Still not a big deal I understand sometimes people don't have good days. I was told delivery would be for the next day and to make sure someone is home so the driver could bleed the line... I asked if there was a certain time I could expect them... And I was told they just go out and deliver all day... OK so that's fine I understand... After paying outrageous oil prices (not company's fault) I stayed out of work to wait until 2pm to receive delivery.. as I'm waiting at the door the driver fills the tank and then proceeded to drive off. Ok misunderstanding I will just call and straighten it out... when I called back to let them know what just happened, the same secretary .. had rudely told me that I didn't tell her that I completely ran out... Even though I did and she asked me if I had put diesel in the tank... First time dealing with oil so I had no idea that I could even do that... Also as I was telling her I had asked her  at what point should I expect the driver  she rudely cut me off and completely tried telling me this is my fault because I didn't tell her that I ran out and the driver needed to bleed the line because she didn't market down (so she really thinks she couldn't possibly have make a mistake and apologize)...this is the point where I will be taking my business elsewhere.... Now I'm stuck waiting longer for someone to come back because this woman didn't mark my account correctly and completely blamed me for it! I can be very understanding but this is just horrible service and I would never allow someone like that to work in my business, completely unprofessional. It's very simple to just admit you made a mistake and apologize!!! read more

The worst place for oil. Whoever answers the phone is rude. I've been using this company since December when we bought our new home (because the previous owner did and it was easy). They lied to me about being on a payment plan for months, and now that I need my oil filled, they refuse because I'm all of a sudden not on this payment plan. I've been told multiple time I was on their plan, and I've filled multiple times while owing them a previous balance and now they decided to change their mind. Being lied to for almost an entire year is not something I look for in a company. i have sent up a new monthly payment plan with another company that delivers today, that's customer service. Take your money else where. They are not worth your headache read more

As a new homeowner, that was looking for reasonable company to purchase heating oil from. I filled out the application on Saturday and did not receive a phone call until Tuesday. When I did receive the phone call, the woman stated I noticed that you filled out an application. I told her that I had found another heating oil company and she state "GOOD LUCK WITH THAT" in an extremely sarcastic and condescending manner. Due to this extremely rude experience over the phone, I will make sure that all my friends that own homes and need heating oil know not to go with City Fuel! read more

Oil delivery consistent with zero involvement on my part. Service of boiler done yearly and issues addressed when called in for repairs.

So the woman who answers the phone is in the wrong business. Her laziness, ruthless, annoyed attitude would make her a perfect DMV teller. She hates people, hates being delightful, and tries to ruin your day with every sigh, moan and groan she makes while you ask her to work or do her job. It's really disgusting to find an old woman so miserable when all she's doing is answering phones and data entry. Maybe it's time to retire..... read more

My family has used City Fuel for over 30 years. They have provided us with oil and furnace servicing. They maintained our furnace in working condition for all those years and did an efficient replacement a few years ago. The technician was very accommodating, doing a servicing and cleaning on the same day, even though they weren't scheduled same-day. Also, any billing issues we've had have always been resolved easily. read more

City Fuel came out to do maintenance on our furnace and detected a a crack in our heat exchange. That meant needing to replace the furnace immediately. A new one was installed within ten days. The team was professional and courteous. Overall it was a positive experience. read more

Pretty decent company, but always check the bill before you autopay. They messed up and gave my tank a fill instead of the 100 gallons I asked for, and told me they're refunding part of the money to my credit card for their mistake. Instead, took $0.10 off the gallon and gave my account a $20 credit, which also happens to be the same incentive I get when I pay immediately. read more

This company does have a "New Customer" coupon scam they run. We received a brochure from them shortly after buying our home. You HAVE TO be on automatic delivery and your bill has to be AT LEAST $150 per delivery in order to get the $100 off your bill. ($25 per for 4 deliveries) With them controlling the deliveries, it gives them a perfect way to keep your totals from reaching their REQUIRED $150 charge.. A sad way to sucker in new customers. So, I'll be making it a point to inform new (& current) members of my Co-Op community in Goffstown about this scam that City Fuel offers. Other than this issue, they have great service & delivery people that we've dealt with. read more

We have been using city fuel for 2 years. We have had our oil burner serviced with them and we are part of their cod oil program, which most oil companies do not offer. We burn a lot of wood, so we don't need reoccurring delivery, we just need it when we need it. They are always accommodating and get oil to us within a day. They have always come through for us and we woukdn't Go anywhere else. read more