Absolutely atrocious customers service - I've never tried so hard to give a company my money and…read morehave them blunder it so bad. Buckle up... this will be a long one but I feel it's important to document everything to ensure people know who they're dealing with. Bought a house earlier this year and the Propane Tank was owned by Suburban, so figured they would be my first call when it came time to fill it in the winter. We were at about 20% left when I first called Suburban on November 30th - I called stating that the house has their propane, and I want to start new service. The woman on the phone told me she'd set me up as a new account. This is the first issue... She told me she had some other accounts to set up once she took my information and she'd call me back later that day - unsurprisingly, no call back. So I reached out the next day and that woman was "out on emergency" and wouldn't be able to help until they got back. I told that person I just needed to fill my tank, happy to pay up front - just want to schedule it because it's getting low. Nope - need to have an inspection first - for a house that's had their service for 10+ years. Weird... but I'm new to this. Ok, when can you come do the inspection? Their answer - CHRISTMAS EVE. 3+ weeks after my first call, they couldn't get someone out until Christmas Eve. We're now down to about 10% propane at this point. Did they come Christmas Eve? NOPE. Their tech was "sick" and couldn't come out. Ok... we're getting to dire straights. When can you get someone out? Not until the following Tuesday. Got no choice... but hopefully the propane will hang on until then. It's now December 30th - a full month since my call for new service and I receive another phone call - "Sorry, our truck is broken down. We can't get anyone out there today." Now I'm fed up - I'm literally trying to give you all my money, I just need propane! I don't know why we need an inspection first but can you expedite it at this point? We've got holiday parties this weekend and need this fixed - NOW. "I'll have a manager call you back today" - Did that happen? NOPE. But... they did call back and apologize for the mix up. In that conversation they also dropped the "Oh, did anyone inform you about the Inspection Fee? It's going to be $129" WTF?! Literally never mentioned once in the number of times we chatted. They "might" be able to waive that fee... they'll check. Ok - well what's your price of propane right now ... get ready for this... $5.09. FIVE DOLLARS A GALLON. Insanity - No other company right now is even REMOTELY that high - I gasped... like audibly gasped. The woman pauses and responds "Well... we may have some new customer discounts available" - "WELL I AM TRYING TO BE A NEW CUSTOMER BUT YOU'RE MAKING IT VERY HARD" I responded. She apologizes, puts me on hold, and then comes back offering $3.79 a gallon. How convenient they can just "find" a lower price like that. Ok fine.. that price is good. What are we doing about the inspection fee and the insane inconveniences here? This is where it gets good... She comes back and says "Ok, because we messed up, we will waive the inspect fee and we will give you your first fill for $1.99/gallon." That price sounded AMAZING. Were they almost about to go above and beyond for catastrophically messing up?! Nope... They had nobody that could come out to even do the site visit. I left it that day with a "Can I PLEASE have a Manager or someone with some authority actually call me back, and figure out what we have to do to get your service? I literally have money I want to give you and you can't figure it out..." They never called back. Again. In the meantime I'm running critically low on propane and with no hope in sight of getting it fixed, I called an audible... I called Haffners on a Wednesday. Had their tank installed by Saturday, and have propane now from a company that followed up, called back, and actually wanted my service. Suburban Propane has officially earned the title of "The Worse Company I Have Ever (not) Done Business With"

If a propane company changes 5 tank location but leaves one location that won't be changed because…read moreof not up to code But still has Suburban tank is this tank legal ?? Suburban Milford NH