Why is there no zero option?…read more We bought a condo in August 2025. Everything about the condo in Newmarket has been amazing except that it is serviced by Superior Plus Propane (which took over for Rymes). Here's an abbreviated timeline: Summer 2025 -Requested cleaning and servicing of our Rinnai hot water heater and monitor heater, plus a new account set up. -New account couldn't be utilized until a safety inspection was conducted. -Had to harass them several times to get on the books. Done. -Safety inspection found that one pipe was corroded slightly, so I booked the fix and asked that they do the routine cleanings at the same time. -Tech comes out, fixes pipe, and tells me they never booked time for the cleanings. -Called customer service, they said the tech didn't read the notes (the techs have said the office has no clue ever and that the mergers were a mess--I have met many techs). -They decide to send out a new tech to clean for free (ok, fine, decent action). -A while later they come out and clean the Rinnais and state that the flame rods should be fixed. I call and order the parts and they are backordered. Annoying, but understandable. Quite a while later they finally come in, send a tech out after lots of calls. -They attempt to install the rods and find they are on too tight. Need a sparkle wire. Needs to be ordered. To date, we still haven't heard back about the sparkle wire or flame rod installation (I have a box of flame rods they left in my basement). The next few months after being told by at least 10 reps that they bill monthly: -Not billed until DECEMBER after calling at least monthly asking for billing/meter read. -They read it several times before it turned into a real bill. I watched them do it, as I work remotely. Still, bill was not created until December. Dec 2025: -I have a bill. Yay! -I pay the bill. -I am assured again that the bills will start being more regular now and that usually, billing is monthly. In between: -I call at least monthly, sometimes weekly. Guess who still doesn't have a bill or any decent guidance as to when I will receive one. 3/20/26: -I reach out to Samantha Hebert as she has at least responded before. This is when I learn she has quit. -Someone named Rachel Bitomske gets back to me and says "I can get that meter read." Later in March 2026: -I keep expecting a bill -I am told the meter was read on 3/30/2026 -The meter apparently gets read THREE TIMES, still, no bill -I have HAD IT, so I begin calling them regularly asking why the readings aren't turning into bills. April 2026 -One guy swears he will deal with the situation and make it his personal priority to call me within two hours. He doesn't. -FINALLY, at the end of April, I meet Casey. She is able to see that each of the 3 meter readings has come back at 0. Casey follows up with me on 4/24/2026 saying that this needs to be escalated and that service needs to get involved. She lets me know they will come out the following Tuesday to check the meter and to call her back on Wednesday. -I call back Wednesday. Meter is broken. -I ask for details about what's going to happen as I need to know my usage, and when I can expect a repair/bill. She doesn't know. -I talk with another person named Selene during this time, too, who tried to escalate my claim to Kelly (I think?) 4/30/26 -I call back as they called my husband instead of me. Kelly is not available, but wants to schedule the repair for May 5. We schedule it. -I agree to this, but still am not able to get details out of this new girl about how the process is going to go, or the timeline. She says she will get the District Manager and Kelly to call me back. -She doesn't call me despite me telling them point-blank I've had enough of being given the runaround. -I call in again and am told this is being brought to the attention of Betsy. The rep promises me that she has taken notes on my concerns and messaged her. She hopes that she will call me, given what has happened. It is not 8:10 PM. No call. No email. Nothing. This is INSANE!

Called in an order -we are not on automatic. They arrived on a Saturday which is not normal for us…read moreand the driver handled our horrible driveway like it was no problem at all. Very quick, very professional and very much appreciated!! We were down to 5% left for two tanks so the quickness was such a relief!! Thank you all!

Had an appointment scheduled for today, 8-12, and no one called or showed up. Really needed this…read more appointment!

I cannot recommend this business enough. Use their website for an inquiry & you will receive a…read morecall. I'm in sales & connecting with customers on a personal level is so important. I felt valued for such a simple request to remove a shorter toilet installed in my home that was built in 2004 for a comfort height. Their schedule was open & flexible. They DID NOT charge a fee for a site evaluation. They gave a quote over the phone. I now have an attractive, water efficient American Standard, comfort height toilet. The associates removed & hauled away the old one. Their quote was so competitive. Part of me during a stressful time in my life thought "Hey, they value me as a customer & they made it happen." I was not onsite for the work, but my husband was so impressed that he called me to share his feedback & asked that I share a 5 star review. The other nicest things were that Matt & Nick were so kind to our 2 cats & also complimented our home. That's above & beyond. On a Friday evening, we were their last stop & they didn't complain. I think highly about this. Please, fellow customers, call or write on their website for the process. I spoke with Keith & he was in touch with me more than I expected for a plumbing company.

When I was made aware of a black hole in the downstairs bath room ceiling, I knew I had a problem,…read moreprobably from the 27 year old toilet in the upstairs bath room. Being concerned about the expensive local plumber I have used in the past I went on the web! Not being comfortable with the label "PIPE DREAMS" I bit the bullet as he was very local and had a high "yelp" rating so I gave him a call the next business day about 9 am and left a message. He called me back about 10am from out of town but requested if he could stop by about "noon' time: and HE DID 1pm! He took one look and started taking his first of many trips to his truck and came back with a ladder and camera and found a leak at the 3 clock side of the connection. It was a very difficult repair. The steel ring holding the toilet was totally rusted out. But he had the tools in the truck . He not only had the tools in the truck he had all the parts to return the entire toilet to NEW CONDITION and rolled out at 2:45pm and I had a new toilet for HALF THE COST ANTICIPATED . I WAS STUNED. as a register professional engineer he exceeded my highest expectations . He knew what to do, how to do it, prepared to do it, and pleasant and friendly doing it. I CAN HIGHLY RECOMMEND THIS PIPE DREAMER

I was having a leaking problem in either the toilet or the pipe behind it. The plumber said it was…read morethe seal - which he replaced and charged over $300. The next day I called as something was still leaking and he found a crack in the toilet as well as the bowl - Al had dust and signs of having been there. I bought a toilet to try & defray the costs but the two appointments cost over $800! the plumber had a fairly bad attitude and sent me some nasty texts - insinuating I had cracked the toilet the night he was first there. I would not use them and do not recommend them. Cost was same as was quoted when the plumber got the toilet - outrageous pricing and bad attitude.

AGS helped us replace our old hot water heater, and they were fantastic from start to finish…read more Everyone we spoke with was super friendly and helpful, and they made the whole process easy. They explained our options clearly, didn't try to upsell us on anything, and got us scheduled quickly. On the day of the install, the technicians showed up right on time, were really professional, and respectful of our home. They did a clean job and made sure we understood how everything worked before they left. It's been working perfectly ever since--no issues at all, and we're so happy to have reliable hot water again! Honestly, it's hard to find a company that's both good at what they do and great to work with, but AGS really is. We'd definitely call them again and wouldn't hesitate to recommend them to anyone who needs HVAC or plumbing help.

We used to use AGS when we bought our house 30 yrs ago. I think the old timers that knew furnaces…read moreretired. Past 5 years their service has been extremely disappointing. We switched to using 603 Oil Burner Service out of Hopkinson, NH. http://603obs.com 603) 494-0494

Exceptional HVAC company, high quality install, reasonable pricing…read more They shared when they would arrive and were right on time. Install took the exact time they previously shared with me. Definitely the best AC company in Keene!

Triumph installed all my new ductwork for my furnace. It was a tight space to work in. They did an…read moreexcellent job! They were professional, polite and did excellent work for a really great price. I would reccomend them to everyone.

Bill from All-Pro Plumbing,…read more Was great with an easy going friendly style. Like your son, grandson or friend were doing the job. Hard to find that kind of service today. Meticulous with all the details of the job he performed. Made it a point that he does it right or not at all....even made a few suggestions that we talked about and instituted to make the job even better. Easier for me to get to and maintain the outdoor spigot. FAIR PRICING for a job well done. You can't get a better person for any plumbing job you need to have done. Bill will be my go-to guy for future plumbing needs!! Thanks again Bill, for your prompt and excellent service. Bronc N. Goffstown

I hired this company to install my air conditioning system in June 2024. Unfortunately, the…read moreinstallation left an air leak in my HVAC panel that should not have been there. On May 22, 2026, the installer came to inspect the issue and confirmed that the leak was the result of the installation. He told me he would return to repair it. Since then, I've made repeated attempts to schedule the repair. Communication has been inconsistent, and getting a firm commitment has been extremely frustrating. He was supposed to come on Monday, but after I called to follow up, I was told he was camping and would come later that week. As of today, I still have not heard from him, and I have been unable to reach him. I understand that schedules can change, but two months of trying to get a confirmed repair date for an issue that was acknowledged by the installer is disappointing. I would have appreciated honest communication and timely follow-through. Unfortunately, based on my experience, I cannot recommend this company due to the lack of accountability and customer service after the installation.