Nice people over the phone. Horrible pre-purchase inspections and a complete waste of money…read more Before purchasing a vehicle from a dealer there in town (Chavinda), we took it down to them for the inspection. It was a clean title van. Masters touch told us everything looked great. We picked it up and checked it out ourselves with our mechanic. We found obvious signs of an accident, an exhaust leak, transfer case had been changed, transmission was half-full, and even the brakes need some work. Masters touch missed the easiest, most fundamental details to this vehicle. Not sure how this was even possible. Honestly a bit confusing how something so important was missed by professionals.

Alex and crew have done two very large jobs for us. They were very thorough and extremely fair with…read moreus. One was a H1 Hummer, it was a tough one to find parts for, but they did an excellent job and we will continue to go back to Masters Touch whenever we need work done.

Mark has been working on a 1975 Volvo truck for me for years as a restoration project. He's done…read morefantastic work under challenging circumstances (the manual is in Swedish). It's a one man shop so when he's busy you may not be able to bring it in tomorrow, but he does fantastic work and is very up front and honest.

I am so grateful to have a mechanic i will always use now!…read more i was sent to this mechanic from a long line of people who loved Mark and his work. I am now a huge fan as well. We towed my car there because it wouldnt start. He did a full service and replaced the alternator. I have an older RAV-4, nothing fancy but he checked all teh records and made sure i knew the car was in great shape. He also cleaned off my very discolored light covers and did a full tune up.The costs were completely manageable and his pup Stella is the best!

Very slow regarding call back response time. We've had some…read morework done, and it was completed. Customer service needs improvement.

Still using Krueger's for our auto repair needs and still delighted with service, turnaround, and…read moreextremely reasonable prices.

I normally try and give businesses, especially small ones, the benefit of the doubt but after my…read moreexperience here over the past week, I feel obligated to give this one-star review (would do zero if possible). I could use all kinds of adjectives as part of a rant but here are the simple facts of what they did (and didn't) do and you can decide for yourself. Monday a.m. - dropped car off per their phone call for a roof repair and new windshield, even though they didn't yet have the windshield. I gave them my contact information and they said they would text me updates. Wednesday p.m. - not a word from them. Called to find out I wasn't getting updates because the front office person had failed to do the final "click" to get my info into their system. Windshield still not in. Thursday - Without having updated me, and with no windshield in sight, I learned that they had taken the headliner and interior trim off anyway, making the car underivable even if I had wanted to take it home at that point. Thursday p.m. I then get a call from my insurance company adjustor who tells me they took a closer look at the roof and decided it was not a repair job but a replacement and that the repair cost is now more than the car's market value. (The shop had earlier told me - twice - that they believed they could fix it.) Friday - Now needing to get the car off their lot, both the insurance adjustor and I call them and they promise to have it put together first thing Monday a.m. so I can take it home. (Roof damage aside, it is in good shape.) Monday a.m. - I arrive first thing and am told the car is not ready and won't be til 11 because their detail guy still needs to remove the writing all over the windows and "won't have time" to do that til 11. After waiting a bit (this is our only car and the shop is several miles from our house), I finally insist they just bring the car upfront, give me a cloth and I will wipe it off myself. This shames them into cleaning it off themselves - however, when they bring it up front, I see that the only thing they have done is put the headliner back in. Instead of putting the rest of it back together, they have shoved all the interior trim parts into a big box (so big that it blocks the rear view mirror), along with all of our personal belongings. They tell me that "it's pretty easy" to put the trim pieces back in myself! Monday p.m. - I go to empty the big box and find that the jug of oil they had shoved into it had leaked all over the interior of the box. I also realize that they had not even put the sun visors back on nor the trim that covers the seat belts, neither of which is "easy" to do, at least for someone like me. Through it all, never even a single word of apology. How's that for customer service?

I was really upset about the accident but the staff at Chris & John's put all those fears to rest…read more Helping me set up rental, who to call next and what steps to follow to make sure everything was taken care of. Truly a great experience after a really bad day. The mixture of humor and concerns had me walking away smiling instead of the tears I came in with. Highly recommend them.

Worst repair shop I have ever been to, this repair shop same one on movie vacation! I have dealt…read morewith several hundred mechanics as parts guy. The S10 ran much worse after I brought in and I was not aloud to do a test drive with mechanical so it just going on? When I was finally able to leave my possessions in car where left unlocked,it hardly would start and the service writer thought it was funny when the door was left unlocked in a bad neighborhood? There is a spot on Oregon.Gov to file a complaint with the Attorney General Office if you have a problem with this shop.

This place is Great! John the owner is a very nice man. They are the most honest auto repair shop I…read morehave ever found. I have been coming here for years now. If your looking for a honest fast, stand by their work shop this is the place!!

ok, let me start off by saying as far as repair shops go, this is a bit quirky and old school. It's…read morenot all shiny and fancy with awesome concierge service and the waiting area appears to also be the employee lounge, so don't go in expecting Jiffy Lube or your dealerships shop. I stumbled on this place via the Auto Zone website, in a last minute hurried effort to get a headlight changed (pain in the tookus to change on driver's side of my car). They had the part told me to come in whenever that day so I did. I actually got the oil changed while there too and that combined with the headlight was only $40.....Oil changes have gotten so outta control cost-wise lately that I was really surprised at $30 plus only $10 for the headlamp. The service manager was really nice, just good old fashioned service shop, no BS sales and a reasonable price. Quirky environment aside, I am happy to give them a whirl next time I need anything done to my car and see if they maintain the friendly service and price!

This place was recommended to me by a friend who's friend recommended them to her. My car broke…read moredown just as I was about to leave for my move to California. My friend's helped get my car towed here and I have been communicating with Julio over the phone. This has been such an easy process, his customer service is great and he's very friendly. My car was repaired quickly and I'd recommend this place to everyone! THANK YOU!!

I have been going to Julio for years now and he was always been so quick and efficient with his…read morework for a reasonable price. If you need work done on your car don't hesitate to go to this shop. Julio and all the employees have always been very friendly and have great customer service.

Wasn't an accident this place was recommended by insurance, had a weird noise coming from my back…read moreaxle they said it wasn't related to me getting rear ended. The sound wasn't there before the accident. They wouldn't even look into what was wrong with it, I would never recommend this place to my worst enemy

Great service, fast job at the repairs, worked with insurance company and rental car company…read more Highly recommend these guys.