Twice I've needed auto body work, and after the first gratifying experience I didn't even bother…read moregetting estimates the second time. They offer not just great work but courteousness, timeliness, predictability - everything that makes being a customer there a pleasure. And from the first experience: literally half the price of the other two estimates.

Great place! They gave me several options to fix my car and…read moreprice points. I'll be going back for any issues in the future as well!

I usually don't leave a review but the customer service was phenomenal. Elena was nice,…read moreknowledgeable, and extremely efficient with helping me with a minor scratch. I spent maybe 15 minutes total at the shop and the hospitality of all the employees was great. I would go back if my car needed work. Highly recommend!

The staff was amazing here , they could tell I was nervous to drop my truck off and repair a small…read morescratch that was driving me nuts, they were very reassuring , friendly and confident that the Techs would make it brand new again! Job well done , would return here again!

Most wonderful service at this shop! Excellant customer service and workmenship, I will definently…read morecontinue to use them for all my service needs!

Outstanding technical service. Alex is great at diagnosing and repairing diesel problems. I tried…read morethe dealer and other shops who would cover over issues only to return a few weeks later and lots of $$ spent. I brought my 2012 Passat TDI in and Alex found the issue replaced the part and got us back on the road all for less than the dealer charged us for a temporary fix. So it is with great joy to announce that it just passed DEQ this morning, and I am singing their praises. Thanks Austin and Alex, a job well done, Bravo Zulu (Navy term for job well done)!!!

Well, I have a long, boring story about my car troubles... I'll skip that and just get to the good…read morestuff. After a few issues with another mechanic, and finding out that my Scion xD (that I bought in 2011 at HM) was still under warranty, I called up HM Motorsports to have them take a look. Ron was extremely helpful - and has a dry sense of humor, too. I left the car there overnight to get a new alternator put in, and he called when necessary to keep me updated. The whole warranty process was a breeze. My car is running great now. I think the hardest thing to find is a mechanic you really trust - especially if you're not a "car guy." After my few conversations with Ron, he strikes me as an honest and dependable person - and I'm seriously thinking about going back to HM again if my car needs any major work, even though I live WAY on the other side of town. Thanks, Ron! Really appreciate the great customer service.

Mindy is the sole reason that this place gets 3 stars. I called to make an appointment and got…read moreJohn. I knew my trunk latch was broken. It had been replaced 3-5 years ago and it was the same issue. This time it was stuck. I told him the issue and he said "how do you know that's the problem?" I said it had happened before and it was replaced, same issue. He said "yeah but did YOU figure it out or have it diagnosed?" I said "I KNOW this is the problem." I definitely felt like he was being super condescending at that point. CONTEXT: A few months back I had an issue with my temperature gauge. My mechanic could find NO issues and thought the gauge had malfunctioned. He said to take it to the dealership and make sure that's what's wrong. The car didn't overheat, the gauge just went crazy high. No leaks no issues with the radiator. I took it to H&M since VW had such a backlog and no appointments. John was the one that checked me in THAT day, and came out and said "yeah I can smell that radiator fluid leak, that's the issue." When again, I said "I am pretty sure it's the temperature gauge." RED FLAG on the attitude. PRESENT day: he asked when I want to schedule and I said the day after Labor Day. And he's silent so I say what's available? He said "when do you want to come in?" Again I say Tuesday, and he asked time, we settle on 9:30 and I say we will buy the part. Thanks bye. I was NOT enjoying being treated that way, so I wanted OFF the phone. A few days later, my husband says "have them order the part." So I updated it using their online system, which I got a text to use: see photos. That update never got TO the business. I didn't want to call again and be berated, so I trusted that the online system would work to communicate. I arrived at 9AM for my 9:30 AM.appointment, and decided to check in with Mindy because if I didn't want to have to talk to John again. I asked if they had the part and she said no. I said I had gotten a confirmation email when I sent it in their online system. She said she didn't see anything and would ask John and they would update me as soon as they had a timeframe. I have used mechanics for many years, known MANY personally and part of business is updating the customer and ensuring they don't need the vehicle back same day. That was NOT done. I called at 3pm, thankfully getting Mindy, who said they had started working on it and were trying to open the trunk latch but were having a hard time because it was broken. (well yes, what I told John was accurate...face palm.) She said they would within the hour with an update. (She is VERY pleasant, kind and professional.) About an hour later, John called and said "the latch is broken and we need to order the part. It should be here by Thursday." I said "when can I pick it up and schedule to come back?" He scoffed and said "it's all tore up right now and the trunk is open. It's not going to close." I said "I hadn't planned on being without a car all week..." To which he replied "I don't know what to tell you." Y'all, I was fuming so I just hung up. I called around 12:15 on Thursday since the online system showed my car hadn't even been "inspected" yet. And I got Mindy (thank GOD!) She told me he was putting the trunk back together and it should be ready in about an hour. She offered a Lyft ride to come get me, but I declined because I was in the middle of a workout and she offered again and I said no thank you but. I told her that when I checked the status, I saw HER name listed as the Advisor was relieved because of how John has treated me. When I told her about it, she apologized profusely and said she would speak to him. I went to pickup my car and Mindy explained what they did (replace the trunk latch, and remove loose screws and put it all back together, etc.) I paid the $533.18 (geez SO expensive compared to the place I usually go and get treated WELL,) thanked Mindy and she said I was set to go. I told her I saw my car but it was in a gated yard. She apologized again, and said that she had asked for my car to be pulled around so she will have them do it immediately. I was honestly so relieved just to be leaving I didn't do the ONE thing I should have. Which was check the trunk. Big time FACE PLANT for me. Got to the store, opened the trunk, and I can hear something rolling around inside the panel. GAH!!!! I called back, got Mindy, who apologized and asked if I could come in on Monday at 10AM and promised I would be out quickly. Mindy said the tech was expecting me and it should be between 30 minutes and an hour and showed me to the waiting room. It was a nice quiet and clean area with a quiet and clean restroom. After 25 minutes Mindy came to get me, and said it was a piece of plastic from the old locking mechanism that must have been stuck and loosened with my driving. $533 later & three weeks later it's finally done!

Both of our cars had, at various recent times, the driverside front fender pop off its clips. Each…read moretime a (different) person gave the fender a little chiropractic adjustment to get it back in place, and didn't charge us for it. The second time my car also needed some touch-up paint. Danielle told me what to order from Amazon, and, again, quickly applied the touch-up paint without charge. Surprising and delightful! These are stand-up people who'll get my business when I need something more serious done.

Brought my car in for an estimate for a scratch I did while backing into a parking space. The…read morewoman comes out and says it will be at least $3,000 to paint one door panel. Then she states, "I am an honest person and I will be honest with you, you should tell your insurance company someone keyed the car and then you will pay less and it won't go against your policy". I said, "that is insurance fraud and I am not going to do it." She then said, "it's not fraud, because you just told me someone keyed it...didn't you." I said NOPE and drove off. Insurance companies BEWARE of this shop. Oh, I failed to mention that my wife was in the car with me and overhead the entire conversation where the shop instructed me to file a false claim with my insurance company. AVOID THIS PLACE.

Been going to these guys for years and have always had a great experience. Friendly, prompt, and…read moreclear in communication. Would recommend to anyone in the area that are looking for a mechanic for their autos. Working with them, they advise of repairs that are immediately needed as well as what they see as issues in the near and medium future. Their approach helps me stay on top of and ahead of potential repairs and vehicle issues. Check them out!

Hang up the phone when I ask for the price if it's fix price. That's really unprofessional…read morebusiness. I change my mind for sure not gonna use his services. Bad personality, good things he show his bad attitude before I bring my car there. Definitely I'm not recommending this mechanic to anyone.

I am extremly pleased with Rene at Hillside Imports! I had some issues with my VW Golf. I took it…read morein for a diagnosis at an eastside repair shop. They said I needed a new clutch and flywheel, and quoted $3,600, and wanted me to purchase the parts before schudling the service. Luckily I spent time asking other shops around town for quotes on this type of repair. Rene came back with the lowest quote by far. When I scheduled the repair, he did not ever request for me to prepurchase anything. I braced myself when Rene called me on the day of the repair. But to my surpise he said "we don't see anything wrong with this clutch". He test drove it, had another team member test drive it, and determined that any repair was unnecessary. I offered to pay him for the time and effort, but he would not charge me! In summary, Rene has earned my trust and will get all of my future repair business.

They were very helpful in conducting a pre-purchase inspection, helped me avoid a car that needed…read morelots of work!

The service was excellent and the price was reasonable. Water was trapped in my car door and came…read moreflooding out. They cleaned it out, checked the other doors, and the price was less than $73. The car dealership was going to charge me almost $800 just to diagnose the problem, never mind fix it. I will go to Tigard Auto Service again!

They'll schedule you an appointment over the phone then tell you they don't have record of the…read moreappointment & don't have time when you show up