Needed short term post-surgical care. Senior Helpers ended…read moreup charging me what turned out to be $178.00 per day for 7 days of care by employees padding hours; sleeping through care time; charging incorrect cancellation fees; adding unwarranted overtime. I tried to set up time to go over charges and never received a response. On an initial deposit of $2329, the owner of the "franchise" gave me a check for $357.00 Refund. I am contacting State of California Division of Elder Financial Abuse.

I'd recommend you keep looking. My mom lost 18 pounds after they started. Few ever cooked. They…read morechanged caregivers constantly. We had two good ones but they were replaced by poor workers. The staff told me that they did not have to clean the kitchen since they don't cook. Items were missing from the house. They don't accept insurance payments directly. I had constant calls regarding payments. They bill weekly. I'm so relieved we moved on. It was very stressful.

The people at Interim really care and go above and beyond to make sure that their caretakers are…read morewell screened and well trained. Thank you for giving us peace of mind and the best customer service.

We reached out to home instead on a Saturday. Carly the owner was compassionate, caring and…read moredetailed. She was at the hospital within half an hour. It was my dad's wish to spend his final days at home surrounded by family. This was able to happen because of Carly and Home Instead. Carly worked closely with hospice to get my dad released from the hospital. Our caregiver Judy was extremely professional, nice, caring and provided the help we needed. We are appreciative of the care my father received and would highly recommend Home Instead based on our experience.

100% recommended. I feel very fortunate to have found Home Instead…read more At the initial assessment, Carly, owner of Home Instead, and I were in complete agreement with the situation and the path forward for Mom. I am very critical about everything and Carly put my mind & soul at ease with such an important issue as home care for Mom. We are starting care immediately without reservation. Home Instead is not the corporate machine that I have reservations about. Important issues to me are they are a local, long-established family business that will provide flexible care for the dynamic situation. The other reviews here on Yelp are consistent with my experience with Carly & Home Instead. I personally have been taking care of Mom's condition for over 3 months now and at peace with the help Home Instead will provide.

Please don't take your elderly or incapacitated loved ones there.. I was a patient thief for…read moreapproximately 8 hrs. & packed my bags, called my son to pick me up & left! It was very very unprofessionally run.. they didn't even have a nurse (RN) who was the only person who can give meds out! The director told me that she had gotten busy & was unable to order my meds from Pharmacy.. I told her in all my experience (worked 30 yrs as a nurse) I had the sense enough to know she was telling me BS.. I had been there all those hrs waiting for my IV antibiotics & at 7:00pm on a Friday she wasn't getting it anytime soon. Other patients/residents spoke with me & informed me of all the difficulties they were going through having no family to assist them.. Let me mention that I'm 70yrs, I'm a cancer pt & went in due to needing daily IV antibiotics for a very serious infection. Unfortunately being a widow with grown children with their own families to help I didn't want them to have extra burden. Not only that but they were gracious enough to give me dinner BUT.. oh my goodness they gave me a bowl of water down tomato soup, a glass of prune juice & a cupcake! Us older or sick patients need a high protein diet!! Not this terrible food. Look I'm not being sarcastic or picky I came from a very poor Hispanic family, raised on homemade tortillas, beans, rice & Jesus Christ .. sometimes life throws us a curve in life.. but we don't have to stay bent from that curve, please take care of your loved ones & if they go into these types of facilities please ask questions & by ALL means take a second of your time to check in on them..NOT call the facility.. After I left I have since made a complaint with I had READ a few reviews (I think might have been bogus) that said it was a nice place.. OK.. read this section carefully! The pictures posted on brochures & on-line are not necessary accurate, you need to understand this as another fact California laws a very lax & us disabled & seniors are NOT protected., this will NOT change until we take our concerns to Congress which is another thing I'm going to work on. Blessings to all my readers.. take care

From the owner: Hourly care from 2-hours to 24-hours a day. Personal Care,…read moredressing and bathing, Plan & Prepare Nutritional Meals, Assistance W/Errands & Transportation, Light Housekeeping and laundry, Medication reminders, Hospital Sitting. Insured & Bonded Locally Owned & Operated

Very friendly and helpful staff. They really do care about their customer service and they will…read moreguide you through the whole respite and/or personal assistance services.

The staff earns this rating update. They cared for my loved one with care and love. My family…read moremember has been here and has declined greatly recently due to her health.

Voted "best" in Bakersfield Californian popularity contest...really? Maybe check the definition of…read morebest. Here Rating only average. For sure, that good Reputation attracts and it looks good on the first impression. At the tour and contract signing Earnest assurances are given that set expectations for a high level of service and safety. Once moved in, the day to day is not always up to the same "high" standard. Virtually any resident can give examples on a daily basis. They may also say " it does no good to complain cause nothing ever changes" Maybe these issues are organizational and baked into senior residential homes. Some things are great, some are ok, others are sub-par and a few are just terrible and unsafe. It's a buyer beware deal. & On the upside, there are many staff who are committed to giving residents respectful, responsive caring service. These folks do their best in a demanding and understaffed environment.

Seeing a family member go through hospice is hard enough, but when you have other people that take…read morepride in their job by showing patience and professionalism really helps makes the process easier. My family and I are very thankful for these programs and for the team that has been assigned to providing hospice care to my mother during this time. Thank you for being good people and for providing excellent care in the Delano area.

Love the staff at this hospice. Especially the nurses, social worker and chaplain. Highly…read morerecommend.