The Ophthalmologist --- top notch. Eyewear staff -- not so much…read more I've been getting my glasses there for years, but that's ending as soon as I pick up my new set of glasses. It's taken nearly three weeks, and they're still not available. But, yes, I'll still get my eyes examined there. Apparently, they broke in transit. Or they broke when the staff was putting in the lenses. Or perhaps it never got ordered properly. It doesn't matter what the reason is -- I don't have the expensive frames I paid for. The worst part is that *I* had to call and ask if the glasses were ready, only to find out there was a problem. Were the staff forthcoming about the problem? Were they proactive in telling me? Were they stepping-up to resolve the problem? Did they keep me in the loop? No. *I* got concerned that they had forgotten to call me to tell me the frames and lenses were ready. So I called for an update. And only then was I informed there was a problem. And any updates are still communicated only when I make the phone calls; they're not initiated by the staff. Anyways -- get your eyes examined here. Good, professional examination, and he genuinely cares about his patients. Get your eyes examined, get the prescription in your hand, and order lenses and frames elsewhere or even online; you'll get better service that way. (Yes, even online).

Rich was outstanding at helping my mother pick out her new pair of glasses! Thank you for being so…read morekind, patient and full of knowledge!

The Optometrist and his staff are highly recommended. They take the time and care to get things…read moreright. BUT be cautious about ordering glasses there. The lab that supplies their lenses will send pitted or scratched lenses that will have to be returned. You may wait months to receive your prescription. I ordered glasses on March 5, 2025. I finally had a usable pair on June 10th.

I was a patient for about 10 years. Apparently, they've sold to a large corporate chain. Instead of…read moreseeing a doc who was part of the practice, I saw a guy who said he's there 2 days a week. I got 2 days a week worth of effort. He made me feel like he wanted me out of there as quickly as possible. Didn't want to dilate me when all docs want to based on family history. Told me in the most brusque way possible about the practice sale, his 2 days a week status, and that I can expect my eyes to get worse as I approach my 40's. At the end of the appointment, I took my prescription to go and found a small local practice where the doctor actually cares. Wouldn't recommend, which is disappointing from a place I formerly trusted.

Went in here because they took my insurance. I am really glad I did. This was my first time getting…read moreglasses. Dr. Beyer was friendly and helpful. Very pleasant experience from the first people to help to the last. I had nothing to base it on but I felt the service was very fast during the initial exam. I was told the glasses will be in in a few weeks. They arrived in a week and a half. When I went back to pick them up the guy adjusted them to my face and I walked out the door. Now I have glasses. I would recommend this eye place to anyone.

Provided excellent care and were very accommodating of my need to walk in just before closing time…read morebecause I scratched my eye and couldn't tell if there was something still in my eye.

Owner and staff are friendly and professional, which was demonstrated when I purchased my most…read morerecent pair of glasses. I chose a frame that turned out to be unsuited for my prescription. After using the glasses for a couple of weeks I returned to Battin and explained my issues. They immediately offered to replace my purchase with a different frame and lenses at no cost to me. A+

When I showed them that 2 pair of eyeglasses were scratched EXACTLY the same pattern & the same…read moreway, via the case, they gave me, they pretty much called me a liar. Both pair had been extremely expensive so I had been as careful with them as a person could be. It was a while ago now, but I will never return.

Awesome and diverse selection-styles for all, very helpful, perceptive and professional staff and…read morereasonable prices. I wouldn't go anywhere else for glasses in Niagara!

From the owner: At Sandercott & Evans, our team works with customers to select the frames and lens designs best…read moresuited to your individual prescription. Personal style, age, occupation and lifestyle are incorporated to achieve the perfect look and fit. The unique thing about being a family owned and operated business is being able to order exactly what our customers need from all the best suppliers. We love to see our customers coming back year after year, generation after generation, because they appreciate the service and values we all hold dear. Give us a call for more information today.

Lorraine cares more about her customers than herself its amazing. There were so many pairs of…read moreglasses to choose from but she guided me through tge process with ease. Thanks Lorraine

HORRIBLE service by Lorraine. Lorraine does NOT value her customers. Lorraine said she could help…read moreimprove my vision, but the glasses I got ruined my vision and put the wrong prescription in my glasses. Because she put the wrong lenses in, I have frequent headaches even AFTER I went somewhere else I got new lenses! DO NOT reccomend Loraine as a friend or eye doctor

I'm so incredibly pleased with the exceptional service I received when I visited this place in hope…read moreto have my sunglasses adjusted. I had purchased a couple (pricey) sunglasses online; when I received them, the arms were too wide. I googled eyeglass repair shops and this place was among the first couple establishments suggested. Desperate for any form of help and/or advice, I stopped by the place. The owner (sorry, I forgot his name) was so incredibly helpful. As challenging as it was to make adjustments due to the style of the glasses, he was able to figure out a solution. I was so ecstatic!!! Not only did he amend the alignment of the temple arms so I could now wear my glasses, he did so expecting NO COMPENSATION! I was so eternally grateful, I persisted to INSIST he accept my offer of payment. Afterward, he gave me a lovely token (glasses care products). I'm am in AWE of his kindness and professionalism! I cannot recommend Amazing Optical more!!! You will not be disappointed!

I'd lost my prescription sunglasses a few days before I was leaving the country and Amazing…read moreOptical was able to get them finished for me in time when no one else could. They are extremely helpful and quite kind at Amazing Optical and their prices are better than elsewhere. I strongly recommend going to them.

Staff is always friendly, hours are great and you get your glasses quickly. However I'm not very…read morehappy. I have great insurance coverage.... After $130 off glasses plus an additional $20 I still paid out of pocket $150. Something in my gut told me something wasn't right. After researching the frames I got... EVERY SINGLE OTHER PLACE ranging from Walmart to other businesses they sell for $100-$120. They charged $269 for the frames ONLY and $120 for the lenses (I'm blind as a bat). Unfortunately in NYS they are allowed to do this mark up on the glasses but it's disheartening to see us customers being taken advantage of. Here's where they are breaking the law...Federal Trade Commission enforces the Eyeglass Rule. It requires eye doctors - ophthalmologists and optometrists - to give patients a copy of their prescription, whether they ask for it or not and before offering to sell eyeglasses. It's the law. Asking the patient if they want their prescription doesn't comply with the Rule. You must provide the prescription automatically unless the patient specifically refuses the prescription, in which case you should make a note of their refusal in the file. Your staff also must give prescriptions to patients before you or anyone at your office offers to sell them glasses. Guess what..... That has not been obeyed as I was not given my prescription nor have my husband nor have my children's ever been given, offered, emailed, texted, not even a pigeon message.. I have filed a report with the Federal Trade Commission as the only way they wouldnt have to follow this law is if they are a federal, state, or local government agency which in this case...pretty sure they arent.

What happened to good service? The glasses aren't adjusted while the customer is there. Instead of…read morefive faces greeting you at the door, how about five minutes spent actually fitting glasses to the customers face. My frames were marked up 250 percent, totally not worth it. The eye doctor himself was good.