No lies No tricks No B S at all. And I mention this first because of my past experience with other computer repair services, locally. The staff at Evergreen are always knowledgable and I do mean ALL-KNOWING. These are the persons whom I trust with my computer Q's, accessories and upgrades. Most recently, Stephen helped me trouble shoot a storage issue - and he was helpful, honest and I left very happy with my purchases. And when I got home, it worked! :) read more

Almost $3700 for a pc with a 5 year old CPU and a 3080OC and ddr4 ram with 1tb of ssd and 4 tb hard drive. This is straight up scam pricing. For that price you can get a 5080 plus a ryzen 7800x3d with dd5 ram and 2 tb ssd and hard drive if you want. Please hire someone with modern knowledge about computers, I would come back if they did that. read more

Extremely helpful staff and great customer service. Were able to price match a computer I was interested and get it 2 weeks earlier. Would recommend. read more

I had a terrible experience at Evergreen Computers. They tried to overcharge me $800 for an AMD Ryzen 7 9800X 3D, well above the $680 MSRP, and wouldn't sell it alone, pushing a $1,500 motherboard, CPU, and RAM combo instead. They also quoted $1,250 for an RX 7900 XT, which 1 found at Canada Computers for $900! When I called them out, they admitted to overcharging customers who don't know better and refused to price match or apologize. My friend got a parts list for a $2,000 gaming PC that was only worth $1,200, with no receipts and lies about the cost-they tried to pocket $800! Thank God I reviewed it and stopped him from buying. This place is a scam. Go to Canada Computers, Memory Express, or online for honest prices. read more

The other day I have to buy $50 before they look at what is the problem with afterwards he call me they could not fix it. So I wait for few weeks the other repairs shop person came back from vacation I go to him, he did not ask for my money he told me if I can repair and he told me if you like this price to fixed it . I told yes please fix it and it`s works again. I`m very happy with VANCOUVER LAPTOP in North Vancouver he does a very good job but evergreen computers B.S.. I recomment VANCOUVER LAPTOP and I am a resident of North Shore Best Regards M.B read more

I went online to research computers to buy for a friend of mine.I found something that would suit him and went to the store and when i asked about the particular model I was told that the website hadn't been updated and the price of the computer I was told the price(without upgrades) was was at least 30% more.I find it astonishing that a retail, computer repair store,online site hasn't updated their own webpage.When i was outside talking to a friend i noticed no one going into the store I wonder why... to bad one star is the lowest read more

After purchasing a new computer from Evergreen computers, I had some issues with accessing data, files and photos. Alex White came to my home, solve ALL the issues, in less than an hour. I am fully satisfied with his professionalism. I fully recommend him and Evergreen computers. read more

As I just received an email in my inbox regarding voting for Evergreen Computers for, "best of the north shore," I'd like to share my extremely unpleasant and financially stressful situation with the company. In my 3rd year of university abroad, I spilled a water bottle on the keyboard of my then-new macbook pro. I had it assessed by tech services at my University (Acadia University in Nova Scotia) and instead of fixing it then and there I chose to deal with it at the end of my school year when I moved back to the North Shore for the summer months. I took it in to Evergreen Computers as my grandfather recommended them and initially I was happy! They quickly took a look at it and gave me a detailed estimate of repairing the water damages, replacing the mother and key boards, etc. The biggest problem was that keyboard was completely unresponsive. I chose to have it fully repaired for the outlined cost. I was without a laptop for months, and heard nothing from the end of the staff at Evergreen. As none of my emails or calls were being returned was about to return for university so I decided to drop by in person to inquire about my laptop. They had informed me that the technicians were unable to fix it in the store so it had been sent off to another location (which was going to end up costing me more). I eventually got my laptop back, and while I was leaving Vancouver shortly I opened the computer in-store and saw some keys were responsive so I figured that it was completely fixed as they had led me to believe! I settled up my bill (totalling over $1000) and took the computer home. But when I began to use it more and more during school (while I was away at this point) I noticed that at least 50% of the keys on the keyboard were not working or deteriorating fast--I had to press harder than reasonable. I called Evergreen computers to inquire at first, but when none of my calls were being returned I began to get angry. I left voicemails and send email after email and not once was the issue addressed. And to get that email in my inbox this week about voting for their company as, "the best?" How unprofessional! I will not seek their services again. read more

They the best. Always buy my PC's from them and I am difficult to deal with sometimes and they always come through.

Straight forward computer shop which I visit for parts. Staff is knowledgeable and pricing is on par with computer service shops. Bear in mind this is a small computer shop and NOT a large consumer chain store so parts pricing will not be the same. Note if you have an Apple product, you should take it to a shop which has access to Apple certified parts and support. read more

This has been a long time coming. My first experience with this company was ten years ago. My friend took her computer in due to Windows related issues. She was charged $500 for reinstalling the Windows operating system. Travesty? You bet! She was charged $500 for someone to click a few buttons and let the install run. When I called on her behalf, I was challenged to a physical confrontation by the tech. Highly professional. Many years later, I took my 2019 Imac in to get repaired. I was assured they were under new management, and perhaps they were. My Mac was going to black screen when the brightness was too high. It could have been a number of things. Three months later the repairs were complete after blundering and incompetence on their part. The machine worked for a week on a higher brightness level, then returned to it's old behavior. It went in again under warranty. Again the problem persisted. I recently relocated to Waterloo Ontario where I have had the issue resolved. The certified UW graduate turned the job around in two days, and laughed at the shoddy workmanship. Quote: "what idiot fixed this computer?" I spent over $650 plus HST to have nothing resolved with Evergreen. Guess what, that's $650 wasted on repairs that were completely unnecessary. Staff: Arrogant, brash, zero accountability, mindless, corrupt! Conclusion: If you want to get your computer fixed there, I would suggest throwing it in to Cap River and buying a new one. read more

I needed a SSD and walked in and asked for the price, it was $275.00, I did walk across the street to London Drugs and I got the same hard drive for $200.00. Heads up, ask prices before, you as a customer have the right to be informed. read more

I can't comment on their work, as I left my desktop with them for over 4 hours and it wasn't touched. They didn't bother to let me know it wouldn't even get a diagnostic in that time. I guess a phone call would be too time consuming! I retrieved my pc and went to Computer Guys on W15th North Van. I was invited to stay while it had a full diagnostic and repair. So folks, if it is customer care you want, bypass Evergreen and go straight to Computer Guys!!! read more

Evergreen Computers has been a staple on the North Shore since before I can remember. They have everything you need in a PC store. Plus the staff working there talk to you instead of down to you like most computer stores. **tip, I've found parking in the back is better than in the front** read more

I have had to take my computer back for the 3rd time. Problem is still not fixed. The site would not allow me to give '0' stars. read more

I have to say Evergreen Computers were great at solving my problem. I was having problems with windows 10 shutting down. I left it with them and their techs were able to find and fix my problem. Honest from the word go, great communication and even offered a better anti virus then what I had. I would highly recommend them if you want honest reliable service for your computing needs. read more

I am so very impressed with the speed of my new Evergreen computer! On my old computer, it took about 5 minutes between pushing the power button to start the computer and the point when MS Outlook opens. On my new Evergreen computer, it takes about 20 seconds between pushing the power button to start the computer and the point when MS Outlook opens. Thank you very much Evergreen Computers for recommending that I get a new computer. The speed takes my breath away! Your helpful support is outstanding. Paul read more

Great Shop, Excellent Service. Thank You, Evergreen. We brought my son's laptop in for a diagnosis. The ridiculous staff at Visions, told us (by holding the laptop) that it had a virus-therefore, not covered with their crappy warranty. They suggested that we get it looked at, at our expense, of course. The Evergreen staff, diagnosed the hardware issue- for as little money as possible, with the paperwork to show Visions, that it doesn't have a virus. Visions sent his laptop for repair. SEVERAL weeks later, they gave my son a new laptop. Sadly, they wouldn't cough up the $$$ spent on the diagnosis, which truly wasn't a surprise. Thank You Evergreen, for being an honest, upstanding company, that cares about their customers. Great business practice. We will come back to Evergreen, yet won't shop at Visions ever again. Hey Visions - be like Evergreen! read more

Great service overall, would highly recommend. Bought a built to order desktop PC without all the pre-loaded software that comes with big box computers and wow, what a difference. Best decision I've ever made when buying a PC. read more

These guys are the worst! Especially the manager. He's super agressive and condescending. I brough a laptop in because of a loose connection with the lcd panel. I paid my $30. and they sent it out to their offsite repair. A week later the quote came in for a new cable and a new lcd panel for $325. I declined that, I decided to fix the cable myself and I didn't think I needed a new LCD panel I picked up the laptop and took it home. I opened it up at home and the lcd panel had been shattered. The manager says the LCD needed to be replaced anyway so it doesn't matter that it's broken. On the phone he offers me a $50 discount on the $325 repair as a "token of good will." When I go back to discuss what to do about this he pushes the laptop across the table at me and walks away. These guys broke my stuff and then shrug their shoulders and tell me it's my problem. Stay far away. read more

not happy with communication. Computer had a purchase price listed beside it. When the computer was entered as a sale I was told there was a new price.Yes.. demand the listed price! Also I was told the hard drive on my old computer was very damaged, hence the purchase of a new one. I was given the old no good hard drive but not even asked about my remaining old tower with a mother board, and CD drive. After recovering from the flu I picked up the new machine. I later asked for my old computer. I was told that because I had left it there they recycled it. Wrong! my property, was not even offered to me and I did not see it when picking up with my other purchases. Beware of the unethical practices of this company. read more

Friendly staff, staffs who know what they are doing. I first gave them bad review due to the lack of communication and misunderstanding, but I realized that they care about their customers so I've changed my mind. I asked for repair of my computer to them. Although it took longer than I expected and I did lose my old Windows 10, all of my files were still there. I had to reset my computer though because only my data were alive, not my user info. read more

I was very disappointed with their communication. They took 3 days just to diagnose the issue and gave me a quote that was double what other places normally charge. They then took forever to put my laptop together back again so I could pick it up. I had to call 3-4 times to follow up on when i could pick up my laptop. Never going back here again. read more

First thing you should know is Evergreen computers charges you 29.00 plus tax just to take your computer in to have someone look at it. I paid the 32.00 and then they called me and told me it would be 200 to replace the a/c plug in. I called around and found a computer place in Richmond that quoted me 120.00. read more

I've been buying all my and my wife's office computers at Evergreen since 1999. At least 15 systems to date As a moderate tech myself I appreciate the fact they vet the best value for the dollar components in the PC's they build in house and don't use cheap offshore components. Go here for quality computers at good value with strong customer service. read more

I have had good service from Evergreen. I bought my laptop there and have it serviced each year. At one of those services staff discovered a problem with my power cord (possibly chewed by cat) and gave me a free replacement that they had on site. I am not very knowledgeable about computers so I appreciate being able to have my laptop serviced on the North Shore. I also appreciate that they switched suppliers for laser cartridges. The new one is local and very environmentally conscious. read more

I had a HORRIBLE experience in this place. I was LIED to and my issue was never fixed. All in all, the only person in this place who seems to know what he's doing is Jason, so props to him. The rest have no clue what they're doing and are lazy and will lie about their work; I will explain why: To begin with, I brought my rig for a diagnostics thinking I had a broken power supply, since my system would get constant Blue Screens as well as improper booting schemes. I asked what the diagnostics included, and they said a full check up on my components, as well as an assurance of whether or not any of my components were faulty, including an extensive power supply test, along with a bunch of stress testing to make sure everything was working properly. I agreed to pay the diagnostics and left my system here. The next day, I received a phone call and was told that my rig was ready for pick up, and that there was absolutely nothing wrong with it and that the system was perfectly fine, so I went to pick it up that same day. Once I arrived and paid for the diagnostics and "repair" fees(a total of 70$), I asked the tech person(forgot his name unfortunately), whether they had tested the power supply or not. Expecting a professional service, as they promise, I figured they'd use a multimeter to test my power supply. His response was something along the lines of "Oh yes we did test it, it's been running all night without a problem." So I proceeded and asked whether they used a multimeter or not and he said no. Either way, I was baffled and thought that maybe, just maybe, they could be right, so I took my rig back home. I plugged it in as per usual and it failed yet again, on the first booting sequence coming back right from the repair shop. After a few tries I was able to boot it up into the operating system. I was told that the machine was left up running stress tests all night, and that upon coming back to the shop they had checked it and nothing was wrong with it. Blatant lie! I checked the log files for the stress tests and they were only ran for 10~15 minutes each, a total of 4 tests. This means the machine was only stress tested for 40~60 minutes, maximum, not the whole night. When I called back and asked about this, they said they performed other tests too. However, no other stress testers were installed on the rig. Why would they uninstall the other software yet leave the one with the logs there? It made no sense unless it was a lie. They ended up telling me to bring the system yet again for a follow up, at no cost, thankfully. I managed to figure out that my blue screens and my sudden power offs were due to having multiple displays before bringing it back again. Anyways, I brought the rig back and told them to stress test it again. Yet again, I received a phone call 2 days later, this time telling me the way my CPU was connected to the power supply was wrong(which also made no sense considering the rig had been like that for years without having prior issues) and that it had been correctly set up and that the system was ready to go. This phone call was during the morning time, and I wasn't going to be able to come pick up the rig until the early evening, so I made it very clear for them to stress test the rig again for as long as they could and to plug in multiple displays through HDMI, since I had forgotten to mention this prior to leaving it for the follow up. By the evening time, I came to the shop to pick up my rig. I asked the same person who received it the first time, whether they had tested the two displays. He said yes and said he tested it all morning and had "just unplugged the second one", although it was evident that he hadn't. There was no multiple HDMI cables near him nor my rig. The rig was plugged into a single display, yet he said he had tested two. Either way, I believed his lies yet again, and proceeded to take my rig home. When I got home, the same exact thing happened again. I couldn't boot with 2 displays connected. As predicted, I went in and checked the logs for the stress tests and they had only ran them for under 7 minutes each, yet he said they tested them for the entire morning/afternoon. Of course I was quite upset at their lies and incompetence, considering the diagnostics test should've reassured me as to whether I had a component failure and if so, which component was causing the failure. So I called and the person who picked up the phone said he had no idea since he had not been the one checking my system, and promised to get the actual tech person to call me. I waited for two days and he never called. I called back and still he wasn't present and still didn't return the call. In the end, I ended up spending about 100$ for nothing. 70$ for the "diagnostics" and repair, plus 30$ on taxi fare since I had no vehicle to bring the rig back, TWICE! My issue ended up being a faulty MoBo. If you have a serious issue, STAY AWAY FROM THIS PLACE!! It will just cost you more! read more

MY COMPUTER IS RUINED! I brought my Macbook Air in for data recovery and after a month of calling to find out the status and being given run arounds similar to those mentioned in other customers reviews (claiming they needed to order a part, telling me the work was in progress, claiming that the technician was unavailable to take my call, not returning my calls), I was told that my hard drive "coincidentally" crashed the moment they removed it. My computer is completely worthless now. They never warned me when I left my computer with them that there was any risk of this happening. I also believe that they had known for weeks that it was ruined and were trying to avoid letting me know what was going on. They did not apologize, offer any compensation or accept any responsibility whatsoever. They were just cold and insensitive. This is absolutely the worst retail experience and customer service treatment I have ever had in my entire life. I still can't believe what has happened. I'm totally devastated. read more