There is a reason this community has been caring for seniors since 1953 and has maintained such a…read morefabulous reputation. This community offers all levels of care in a beautiful environment that allows its residents to live free of the burden of home maintenance. The staff is warm and always say hello when in the hallways or walking the building. The care in their healthcare center is top notch; this community has a five-star rating by Medicare! Grateful this is in our backyard; it truly is the best in the DFW area.

What impressed me most about the Legacy Willow Bend is the staff and the sense of community. Team…read moremembers are attentive, compassionate, and clearly dedicated to making residents feel supported and valued. Residents themselves are engaged, friendly, and proud to call this community home, which speaks volumes about the culture. I would highly recommend The Legacy Willow Bend to anyone exploring senior living options in the area.

We recently moved our mother to Oxford Glen and although the transition into Memory Care for her…read morehas been hard, Andraya and the staff (specifically Judy, Faith & Peter) have really tried understand and cater to my mom's specific needs to help her get comfortable and settled in. Any time I have requested anything, I have gotten a quick response and action taken immediately.

I used Oxford Glen for a short period of time. From the moment you walk in the door; you are…read moregreeted by a wonderful staff. From marketing lady to care manager and executive director and Martha - Everyone is top notch and great at what they do. Extremely professional and quick action when issues happen. Perfect solution for your family needs. If you choose this place you will be in good hands, my mother was in her final days. But above else, she was happy there. Perfect fit for us based on location.

My mother lived here for nearly 4 years before she passed. It is a wonderful building full of VERY…read morenice staff, and sociable residents. Lots of activities. Lots of nice outdoor common patios. Food is pretty good. We used Merit Hospice at the end, and loved their staff.

Staff have an unbelievably casual attitude towards caregiving and the impressive entrance and lush…read moresurroundings don't mean a single thing if the caregiving is as sub-standard as it is. Run away from considering this place.

Wonderful administration, loving care givers, and always a new friend to meet or activity to…read moreparticipate in.

My mother has lived at The Heritage at TC for over 3 years. Suzie, the activities director, is one…read moreof the main reasons mom loves it here. Suzie makes it a point to get my mom involved in the activities, and genuinely cares for the residents as if they were her family! The caregivers that I've met are kind and loving to my mother, and she'd let me know if they weren't! Ha! Paula (director) and Gloria (nurse) are new to the Heritage this year, and they are doing a great job fixing some of the issues they inherited when they started here. Overall, bright and clean facility with attentive staff.

Still two stars. My mom is finally out after a little over a year. This place is great for people…read morein their 60s 70s and 80s. But you do see a lot of people that are not doing very well walking around with their walkers and their motor scooters.This place is for somebody that wants to get out be social and make friends. Their food is awful. When I say awful, I mean worse than elementary school cafeteria. No flavor. No seasoning. So bland. They called roasted things that were just literally boiled in water things. At least they only charge $75 a month for food, but that's all it was worth. Also, I got a message from somebody on next-door that said they used to work at the Highland Springs cafeteria and that their health Inspection never passed. I can believe it because on the top of the counter I saw the things that had been there over a year and a half my mother was there that had never been wiped off or cleaned. Really disgusting and I'm glad she's out.

Came here while visiting my grandparents, and needless to say, it was a wonderful experience all…read moretoo the man named Umar Syed! At Reunion Grill, to be exact. It was our first time, and he was very friendly and understanding, especially because my grandparents are hard of hearing and he was very patient with them. I hope he gets the recognition he deserves! (:

I've been here about a month and I love this place. The…read morestaff here is amazing , always available and helpful . It's beautiful here. Everybody is very courteous and it's a very pleasant environment

The level of activity, care and charm are excellent. Social activities planned. Top notch…read more Beautiful friendly. Welcoming.

Finding Briarview Senior Center for my mom has been a genuine blessing for both my mother and for…read moreme! My mother truly loves living there! The residents are happy and active. The staff are loving, kind, helpful, and professional! I highly recommend Briarview Senior Center!

Once you move in the resident manager is far from being friendly, helpful, curious or hands on…read more Rarely in the time we lived there did we EVER see her in the complex asking questions of residents what they may needed. If you wanted to talk to her you needed to go to her office. Speaking of "office" the office a Bell Tower Reserve is never open. Lights off, doors locked was the normal. Sometime there is a girl at the counter, but not very often. I often witnessed potential new residents who had set up an appointment leave because of "no show" staff. More than once!! Friday night is "Happy Hour" and when residents bringing a homemade dish to the dinning room to share a. It was also time to hear what the "so called" manager was up to and what lies she was currently spreading, or problems she was causing. When we moved in in September 2024 the incentive being given was, one month's free rent, plus a thousand dollars. Moving in, in mid September, we naturally thought we'd be awarded Septembers incentive However that was not the case. As explained to us (in a meeting with the "so called" resident manager (Tracey) we learned) "that since you signed up in August, but didn't move in until September, your are not eligible for the incentive. That's our Policy!!" She went on to explain that if we had signed up AND moved in in September, then we would have received the incentive. Sorry!! At the Thanksgiving " Turkey Dinner Celebration" our manager managed to show up long enough to get herself in the front fo the line, fill her plane, then go hide out in the kitchen. The one turkey was enough to feed half the residents waiting in line. This did not go over will with the majority of the residents asking ,the hiding manager, if there was any more food to share. As usual, there was no response from her. For them, what sided dishes remained was all they got. The Christmas "dinner" consisted of a sandwich on dried-out bread, with a bag of chips. Wow, what a great meal. The "Computer" room has a couple chairs, a couple blank screens, no internet and no computers. The "Workout room" is about the same. Treadmills that don't work, workout machines that no one can use, no general work-out program for the residents to partake in. No response from the "so-called" manager when asked about staffing or providing a knowledgeable person one or two days a week. Maintenance staff come and go frequently. The beaty salon is open a couple days a week by a very good beautician. Her only problem is without the proper equipment she cannot do pedicures very well. Residents have asked for a manicure and pedicure chair, but as usual "crickets" from management. The last I heard, management had told the beautician to take pedicures off of her list of options. All because management doesn't want to invest in their clients well being. As beautiful as Bell Tower Reserve is, know that and be cautious as it's looks are deceiving. Down deep the management could care less about attentiveness, honesty and being friendly. Caution should be taken if considering moving into this place. Their rent is ever increasing while their accommodations, services and attributes continue to decrease. Management prior to this one is what they are currently living on. Maybe new management will bring back the greatness Bell Tower once had. For now, don't count on it. There are others that will treat you better. George T.

My mother was a resident here for three years. When she passed away, management was notified, yet…read moreno one contacted our family to explain the procedure for terminating her lease. I eventually had to ask the front desk, where I was finally told what steps were required. We followed those instructions and completed everything by the end of the month. Despite this, we were still charged for the following month's rent. This is where my one-star review comes in. I called, emailed, and followed up repeatedly, but could not reach the property manager. I left numerous messages and had to visit the property twice before finally speaking with her in person. At that time, I was told a refund was "in the works." That conversation was three months ago, and I have yet to receive anything. Since then, I have continued to email, text, and call with no resolution. It now appears I will have to make another in-person visit. Dealing with the loss of a parent is difficult enough. The lack of professionalism, communication, and follow-through from the management at Bell Tower Reserve only added to an already painful experience. If you plan to live here, be sure to immediately close any accounts tied to the property, or be prepared for significant frustration when trying to resolve issues.