I cannot say enough wonderful things about The Heritage at Twin Creeks and the people who make this…read morecommunity so special. I found The Heritage while searching for a new memory care community for my father, who was living with dementia and Parkinson's. I had made the difficult decision to move him from his previous facility because I no longer felt confident that he was receiving the level of care and attention he deserved. Anyone who has had to make this decision for a parent knows how emotional and overwhelming it can be. You are placing someone you love in the hands of others and trusting them with their safety, dignity, and quality of life. From the moment I visited The Heritage at Twin Creeks, I felt a difference. I was incredibly impressed by the cleanliness and appearance of the community, but even more important was what I saw in the residents and staff. The residents appeared happy, comfortable, engaged, and genuinely cared for. Watching the way the staff interacted with them gave me a sense of comfort that I had been desperately looking for. Matt Gerleman, the Executive Director, along with William, the Sales Director, April, the Memory Care Director, and Deborah, the Wellness Director, made an especially strong impression on me. Their communication, compassion, professionalism, and willingness to answer my questions helped give me confidence that my father would be in good hands. I never felt as though I was simply being "sold" a room. I felt that they understood what our family was going through and understood the enormous responsibility that comes with caring for someone with memory loss. Sadly, my father passed away before I was able to move him into The Heritage. I truly wish we had found this community sooner. Although he never had the opportunity to live there, I walked away believing that this was a place where he could have been safe, cared for, and treated with dignity. When you are searching for memory care for someone you love, beautiful surroundings are important, but what matters most is the people who will be there when you are not. Based on everything I experienced and witnessed at The Heritage at Twin Oaks, I would absolutely recommend this community to families looking for a place where they can feel confident that their loved one will be treated with compassion, respect, and genuine care. My sincere thanks to Matt, William, April, Deborah, and the entire team for the kindness and reassurance you gave me during an incredibly difficult time in my life.

Our family ultimately reached a point where we no longer trusted The Heritage to catch serious…read moreproblems unless we found them first. That conclusion came after more than a year of repeated problems, follow-ups, corrections and escalation to management and regional leadership. Our experience consistently came back to four areas: communication, training, accountability and consistency. We dealt with medication-order discrepancies, missing or inconsistent blood-pressure documentation, care-plan concerns, poor communication between shifts and situations where responsibility seemed to move from one person or department to another. We also witnessed friction between caregivers that added to our concerns about communication and teamwork. We documented problems, met with management and eventually escalated our concerns to regional leadership. Some issues were corrected after we identified them. Yet problems continued. There are employees at Heritage who genuinely cared about my mother. Our criticism is directed at the failure of the systems surrounding them. Families should not have to audit records, verify orders, chase answers and check whether previously reported problems stayed fixed. After more than a year, we no longer trusted the admin or its systems to catch problems before we did.

Terrible place to live u go in and u r trapped first they say and what they mean never go to store…read moreetc the quarin teen is forever I say u r trapped don't go there I could go on but never live there Never live and I mean never and did I ment I live there terrible placements I could go on forever plenty to say I mean don't go there I Please post terrible terrible place zero rating

I absolutely love how caring and knowledgeable the staff is. I check in on my mom daily. The staff…read moreis attentive. The facility is clean, and most importantly they are very responsive. I am very happy.

They are taking such good care of my mother! She needs wound care from a previous facility and they…read moreare on top of it! They have fun things to do each day, they encourage patients to eat in the dining room with others and have great food. She is very happy there.

What impressed me most about the Legacy Willow Bend is the staff and the sense of community. Team…read moremembers are attentive, compassionate, and clearly dedicated to making residents feel supported and valued. Residents themselves are engaged, friendly, and proud to call this community home, which speaks volumes about the culture. I would highly recommend The Legacy Willow Bend to anyone exploring senior living options in the area.

Once you move in the resident manager is far from being friendly, helpful, curious or hands on…read more Rarely in the time we lived there did we EVER see her in the complex asking questions of residents what they may needed. If you wanted to talk to her you needed to go to her office. Speaking of "office" the office a Bell Tower Reserve is never open. Lights off, doors locked was the normal. Sometime there is a girl at the counter, but not very often. I often witnessed potential new residents who had set up an appointment leave because of "no show" staff. More than once!! Friday night is "Happy Hour" and when residents bringing a homemade dish to the dinning room to share a. It was also time to hear what the "so called" manager was up to and what lies she was currently spreading, or problems she was causing. When we moved in in September 2024 the incentive being given was, one month's free rent, plus a thousand dollars. Moving in, in mid September, we naturally thought we'd be awarded Septembers incentive However that was not the case. As explained to us (in a meeting with the "so called" resident manager (Tracey) we learned) "that since you signed up in August, but didn't move in until September, your are not eligible for the incentive. That's our Policy!!" She went on to explain that if we had signed up AND moved in in September, then we would have received the incentive. Sorry!! At the Thanksgiving " Turkey Dinner Celebration" our manager managed to show up long enough to get herself in the front fo the line, fill her plane, then go hide out in the kitchen. The one turkey was enough to feed half the residents waiting in line. This did not go over will with the majority of the residents asking ,the hiding manager, if there was any more food to share. As usual, there was no response from her. For them, what sided dishes remained was all they got. The Christmas "dinner" consisted of a sandwich on dried-out bread, with a bag of chips. Wow, what a great meal. The "Computer" room has a couple chairs, a couple blank screens, no internet and no computers. The "Workout room" is about the same. Treadmills that don't work, workout machines that no one can use, no general work-out program for the residents to partake in. No response from the "so-called" manager when asked about staffing or providing a knowledgeable person one or two days a week. Maintenance staff come and go frequently. The beaty salon is open a couple days a week by a very good beautician. Her only problem is without the proper equipment she cannot do pedicures very well. Residents have asked for a manicure and pedicure chair, but as usual "crickets" from management. The last I heard, management had told the beautician to take pedicures off of her list of options. All because management doesn't want to invest in their clients well being. As beautiful as Bell Tower Reserve is, know that and be cautious as it's looks are deceiving. Down deep the management could care less about attentiveness, honesty and being friendly. Caution should be taken if considering moving into this place. Their rent is ever increasing while their accommodations, services and attributes continue to decrease. Management prior to this one is what they are currently living on. Maybe new management will bring back the greatness Bell Tower once had. For now, don't count on it. There are others that will treat you better. George T.

My mother was a resident here for three years. When she passed away, management was notified, yet…read moreno one contacted our family to explain the procedure for terminating her lease. I eventually had to ask the front desk, where I was finally told what steps were required. We followed those instructions and completed everything by the end of the month. Despite this, we were still charged for the following month's rent. This is where my one-star review comes in. I called, emailed, and followed up repeatedly, but could not reach the property manager. I left numerous messages and had to visit the property twice before finally speaking with her in person. At that time, I was told a refund was "in the works." That conversation was three months ago, and I have yet to receive anything. Since then, I have continued to email, text, and call with no resolution. It now appears I will have to make another in-person visit. Dealing with the loss of a parent is difficult enough. The lack of professionalism, communication, and follow-through from the management at Bell Tower Reserve only added to an already painful experience. If you plan to live here, be sure to immediately close any accounts tied to the property, or be prepared for significant frustration when trying to resolve issues.

My mother lived here for nearly 4 years before she passed. It is a wonderful building full of VERY…read morenice staff, and sociable residents. Lots of activities. Lots of nice outdoor common patios. Food is pretty good. We used Merit Hospice at the end, and loved their staff.

Staff have an unbelievably casual attitude towards caregiving and the impressive entrance and lush…read moresurroundings don't mean a single thing if the caregiving is as sub-standard as it is. Run away from considering this place.

I've been here about a month and I love this place. The…read morestaff here is amazing , always available and helpful . It's beautiful here. Everybody is very courteous and it's a very pleasant environment

The level of activity, care and charm are excellent. Social activities planned. Top notch…read more Beautiful friendly. Welcoming.

We have been coming here 3 times visiting our dear professor the last 2.5 years. Each visit was…read moredelightful and met with consistent excellence of the facility and the team. I love how clean the place is, the staff are super friendly and accommodating. I would definitely consider a place like this for my own later in life care. Thank you Teresa house for taking such great care of our dear friends Dr Pocock and penny!

I am a former hospice RN who has been in most AL/Memory Care facilities in the Frisco/McKinney…read morearea. Teresa's House is the only community where the caregivers and staff were actually constantly engaged with the residents. There is always an activity going on and when the call button was pushed by one of my patients, someone immediately attended to them. Every time I went there- everyone was happy- including the caregivers! The CGs are CNAs and there is always a nurse on site 24/7. The nursing oversight is unparalleled. 2 of my friends have had loved ones at Teresa's House McKinney and they said they received the very best care there.

We recently moved our mother to Oxford Glen and although the transition into Memory Care for her…read morehas been hard, Andraya and the staff (specifically Judy, Faith & Peter) have really tried understand and cater to my mom's specific needs to help her get comfortable and settled in. Any time I have requested anything, I have gotten a quick response and action taken immediately.

I used Oxford Glen for a short period of time. From the moment you walk in the door; you are…read moregreeted by a wonderful staff. From marketing lady to care manager and executive director and Martha - Everyone is top notch and great at what they do. Extremely professional and quick action when issues happen. Perfect solution for your family needs. If you choose this place you will be in good hands, my mother was in her final days. But above else, she was happy there. Perfect fit for us based on location.