My mother, Ann Gann, was a guest at a monarch until the end. I believe the employees and leadership…read moreperformed in a professional loving manner with my mother and all family. I did not understand my mother's condition and often blamed the staff for what I could not grasp. Ashley, Kim, Vicki, Nancy, and others took a lot of abuse from me because I did not understand. These people, and others, deserve my apology; I am sorry for several negative comments. I now better understand the dementia situation. I now understand the team at Monarch had a grasp on my feelings before I knew what my feelings were. This is a great place for loved ones. I highly recommend The Monarch. Thanks to all at The Monarch. You are all great care givers and educators. God bless you all. Chris Gann

My family was so impressed by the compassion shown by everyone at Monarch during our very raw and…read morerecent experience there. We moved all our mother's furniture and items into Monarch in the midst of her taking a decline in health, going from her Independent Living apartment to physical Rehab facility to UTSW Clements in 5 short weeks.. She never got to see her new apartment as 2 weeks into what would have been her first month at Monarch, she had to be transferred to TBoone/Faith Hospice. Since she was paying both for her last month in the IL Apartment, plus Monarch, we asked for some financial refund consideration from Monarch given that Mom was unable to move in (in fact she passed yesterday, 12 hours after hospice). We can't thank Monarch enough for how reasonable, compassionate, and caring they were toward her situation (and of this writing they don't even know she's passed). They agreed to do something for us in terms of a credit consideration that was most appreciated and above-and-beyond. These are good people running Monarch. We so wish our mom would have agreed to move sooner as she would have thrived here.

I have had the pleasure of serving the residents of the Wellington for over ten years and have…read moreALWAYS seen a very capable staff at work with the sole purpose of providing a caring and family atmosphere. There are many activities to choose from and the food is excellent and has a menu with a wide variety but accommodating to any appetite. The cleanliness is "top shelf" and it is tastefully decorated. I serve close a dozen other senior communities in the area and I would rate the Wellington at Arapaho head and shoulders above the rest. Hats off to the corporate staff for their vision and to the management and staff at this location. Brian C.

I don't normally give reviews, but the Wellington exceeded any expectations! My dad lived in the…read moreassisted living quarters almost 9 years ago and the care he received was excellent. Last May, my mother in law moved into the independent living at the Wellington. There was still some of the same staff from 9 years ago. (That says a lot in itself). Everyone welcomed her and made sure she was included in activities. She received encouragement and support that helped her with the transition of downsizing and being recently widowed. She adapted quickly and was extremely happy to have found friends. After only being there for 4 months she became ill and hospitalized, during that time the staff at the Wellington continued to care for her cat. My mother in law was admitted into hospice and the Director of the Wellington made sure that her final days were at her home with familiar surroundings. He guaranteed an hourly well check on her and making sure they would turn her every 2 hrs. We are glad she didn't suffer long and that she was comfortable in her last days. The Director & staff checked with us regularly to offer help and support during her last days, they even found her cat a home. I would have given a 5 star rating except that the facility needs some updating, but floor plans and the windows make up for that. Can't say enough good things about both independent and assisted living at the Wellington!

My wife has been at Arden Courts of Richardson since April, 2019 after researching many memory care…read morefacilities in DFW. This is by far the best place for her for many reasons. Her room is comfortable and inviting and meals are excellent. The staff including caregivers, medical and front office are professional, friendly and effective at their jobs and the facility management team has ensured an ongoing friendly and effective culture.

From the owner: Memory Care is all we do. We know. We understand. We can help.read more

High physician turnover, rushed home visits, poor communication back to primary care physician or…read morethe doctor ordering the home health. All communication is through admin and they're not qualified. Twice my physician quit and no one called to tell me. They just dropped off the radar so I didn't find out until I called in to complain I wasn't being visited. I do want to say that the actual doctors that saw me were great - experienced, compassionate, good "bedside manner". Too bad they keep quitting.

From the owner: USA Doctors On Wheels is a Texas-based company providing primary health care services to Medicare,…read moreprivate insurance, and private pay patients in their homes, senior apartments, assisted living, retirement facilities, and other senior communities. Our Physicians deliver treatment and coordinate all the diagnostic services found in a professional doctor’s clinic. They will coordinate all healthcare professionals together, to implement a plan of care for patients that will maintain their quality of life.

The staff is awful. They all need attitude adjustments and most of them speak really poor English…read more The food absolutely sucks. No one knows when the doctors will be there, Housekeeping takes our blankets, the kitchen dude is definitely grumpy. Everyday there is a new issue. Woul not recommend this place to anyone. They say they are short staffed so the patients have to lay in their own feces until someone gets time to get to them

I have now killed three roaches at The Plaza. There is monster out gut the residents, you have to…read moreknock on the kitchen door, no healthy snacks at the nurses ' station and usually no nurses present there. They are short staffed, the furniture is broken and they are not up to any nursing home standard. The only good reviews are by his don, daughter-in-law and daughter. All others are negative.

My dad was at "the resort" for 40+ days after breaking a hip & having surgery. We were told this is…read morethe place to go for rehab & this was true. The rehab team here is wonderful-Lo, RJ, Frank, Karen, Courtney, & especially Michael (who at times was my personal counselor and truly "got" my dad) were fabulous with him. You guys are amazing! Thank you! Nurses/CNAs who were so wonderful to my dad & took time to truly help him (he admittedly was not an easy patient) were Ava, Leah (contract), Julia (wounds), Juanita & Josh (asst DONs), Vincent & Peter.Thank you! Ray at the front desk is as sweet as she can be and so very helpful (hope your delivery goes well!) Auntranette (Sugar) was also quite helpful. Food was okay. The food staff is so very sweet and they try to accommodate as best as they can. The system for patients ordering their food is great-but only if someone tells you what the system is which we did not learn til after he had been there a week. Now for the not so positive - He was transported there from the hospital around 3p on a Friday & we quickly learned this must be the very worst time to admit-there was no one there to get him situated. I had asked for a different chair in his room and that was delivered right away. Also on our tour we had requested a corner room & that was available, but other than that they did not even seem ready for him to arrive despite having a heads up. We got no information about where things were or how to do things or anything about the place until the following Monday. Admit papers were not even signed until he was almost leaving.There are suggestions I have for this process to be made more smooth for future incoming patients & their families who are already experiencing some sort of trauma.Most of his meds did not arrive for 3 days. They actually "borrowed" from other patients Rx until his arrived. Most of the nurses there I did not trust (either I heard them say something/saw them do something with my dad or another patient that did not sit well) so I brought my own cot and spent most nights with him. When we toured, we were told that every person who worked there is an employee, not contracted, yet my dad had at least one contract nurse or CNA every single day he was there. Some of those were really sweet, but most all nurses just seemed overworked and less than happy to be there, some taking that out on patients with sharp words or ignoring them and their needs completely. It is not surprising that we saw such turnover in the 40+ days he was there. The nurses do not feel supported & they are WAY understaffed. When we brought this to the attention of the Exec Dir, he told us that they were actually "over"staffed according to some statistic. All I know is call lights were on for a super long time before help came. It seems the staff often wanted US to tell them what to give the patient. That made no sense to me at all. A patient is there for expertise and medical care. Why would you ask ME what drugs he should take for pain, etc.? Make suggestions, give options with potential side effects then let me choose rather than telling me to research & let you know. And not sure why docs show up at 5-6a when patients are trying to sleep. Even bloodwork and X-rays were taken in the 2-3am range at times. So strange to wake people up for that. It appeared to me there is only one sweet lady & one older gentleman who do all the cleaning so how can it be expected that they would be able to do so much. It was evident that cleanliness is not this facililty's priority and the smell really was just almost too much for me some days. We ended up bringing in deodorizing gels for my dad's room & kept spray handy. Patient cleanliness was not a priority either. More than once I saw an elderly patient sleeping in his wheelchair by the nursing station-RIGHT IN FRONT of them-and he was sitting in urine that had also made its way into a puddle on the floor. I mentioned it to them & he sat there for at least an hour more before anyone helped him. With the exception of Sugar, the admin team were rarely available whether it be for a needed report for insurance or just a simple question regarding process and care. Communication between the teams & between the docs & nursing staff was beyond horrible. Clearly the left hand never knew what the right hand was doing and I, the patient's daughter, would fill everyone in as they came into his room (med changes, therapies, updates, even the reason he was there in the first place!) The only reason I feel I can leave as good as 3 stars is because of the rehab team. No complaints at all there. But the nursing.....I believe most here have a heart to help people but they are just so incredibly understaffed, many of the nurses have become cold toward patients and it showed. Sadly, I cannot recommend this place unless it is for outpatient rehab. I've seen the pat reply to some of these complaints. No need to reply-just do better for your patients.

Please do not take your loved one to Healthcare Resort. The staff is over worked and under…read moretrained. My parent was left in his bed most of the day. Team had no coordination of his day to day needs. The social worker never contacted us with his plan of care or progress. When we initiated contact, he did not follow through with insuring proper care was given. We met with the Healthcare Resort leadership. They had little information about my parent as their excuse was that we just started. I am concerned for other patients. This facility has a severe quality of care issues. My family of which 4 of us are either clinicians or work for CMS were shocked at patient treatment. To reiterate another persons comment, the patient floors smell horrible and there are constant call buttons going off while staff scrolling on their phone. We moved my parent to another facility which was a total 180. I am ashamed that providers like this exist for patients that needs these critical service to maintain a decent quality of life and care.

My dad has been in the Tradition & Tradition assisted care! He has really been highly complementary…read morewith both! I had eaten with him several times when he was at the Tradition, it was always really good food! I have not tried any of the food in assisted living but my Dad really likes it!

Lovely place to live.Great facility, very caring staff, great food, lots of activities.read more

I volunteer at Day Spring and I can say it's a wonderful place. The staff is professional, loving…read moreand caring. I volunteer with the Lone Star Wheelers in giving assisted bicycle rides to the residents. It's a fantastic program and we invite others to come visit and check it out!

I adore the staff and residents at DaySpring. I'm the founder of Lone Star Wheelers, a nonprofit…read morethat offers free wheelchair bicycle joyrides. DaySpring graciously offered to be the first host location for the program. They have wheelchair ramp access to the Bluebonnet Trail and we take their residents (and non-residents too!) out for fresh air, sunshine, and conversation. Come by for a visit. You'll love it.

My father lived at Sunrise for just over a year. The administration and staff of Sunrise were…read morewonderful. Their care, and attention to their residents is amazing. Our father had Alzheimer's and spent a year on the memory care floor. This of course, was a difficult time for him and our family. Sunrise staff cared for him, just as we would. Thank you Sunrise Plano for making his end of life as good as it could have been. We will never forget you.

This is in regards to the posting from a couple of days ago regarding Sunrise of Hillcrest at 635…read moreand Hillcrest. This has to be a boguss posting because I have recommended this community to dozens of people and know the Susan this person was commenting on. Susan respects ALL people and would never says the "n word" and would never refer to gay people as "you people". Never. It is a shame that a disgruntled employee or anyone else who has an issue with someone, would post an untruth about someone this way. Susan has the respect of her residents, their families, her employees, as well as, healthcare vendors in the community. There is no one that I would trust more to take care of my Dad or any other person I care about than Susan and her staff at Sunrise of Hillcrest. ~Rev. Angela Campbell