1. Senior Living Specialists

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Plano, TX

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Senior Living Specialists

5.0 (14 reviews)
Closed • 7:00 am - 10:00 pm

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Review Highlights - Senior Living Specialists

“Paul's name came up as a tremendous resource in the 3 out of 4 UTSW online support group meetings.”

Mentioned in 8 reviews

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Accel at Willowbend - Dirty spoon

Accel at Willowbend

2.1(43 reviews)
1.6 mi

The facility is overall a good facility. It is very clean, has good food, they have many good…read morestaff members and offer a fair number of services and activities. Like any other place of business, there are several areas that need improvement and several staff members and permanent and temporary employees that need to be replaced. They are also short staffed and at times disorganized because of these staffing shortages. That being said, there are some exceptional, caring, friendly, professional and knowledgeable employees that I would like to recognize. Jasmine Roberts is a fantastic CNA (certified nursing assistant). She is extremely attentive, knowledgeable and professional while being friendly with all of the patients. She never complains about dealing with very difficult situations, circumstances and people. She never misses her rounds, never avoids the difficult tasks like bathing patients, never complains about coworkers, calls patients and their family members by name, never shows anger even under very stressful conditions and is an example for others to follow. Christine James who oversees the kitchen staff does a phenomenal job. She always greets the patients, asks for their opinions on the food, asks if they need anything else and genuinely cares about their wellbeing. Patty Matlick in the business office also does outstanding work. She answered all my questions and she handled all of the paperwork to get Medicaid approved for my wife and kept me up to date and well informed during the entire difficult and stressful process.

Elderly people treated poorly! I have been here for 30 days…read moreand I never would have believed that the elderly could be treated so badly! 2-3 hours to respond to a call light. Dirty bathrooms with bugs. Unable to get a shower for days. The food is terrible, you never get what you selected and it is always cold. I do like their physical and occupational therapy personnel. They are good.

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Accel at Willowbend
Accel at Willowbend
Accel at Willowbend

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The Village at Mapleshade

The Village at Mapleshade

2.8(5 reviews)
3.4 mi•North Dallas

The Village At Mapleshade is a upscale Assisted Living that surpasses expectations! The moment you…read morewalk in you have a feeling of belonging and friendliness shown by the caring staff. The rooms are beautifully appointed as are the common areas throughout the facility. The food and presentation are exceptional ! We have dined with my Mother several times and we have never been disappointed! We had previously been at two other local facilities that had no comparison to The Village At Mapleshade. The residents have many activities to keep them busy and the opportunity to make lasting friendships with new people! The facility makes an extra effort to keep families involved with monthly Family Nights that are always a real treat! We watched the facility being built from the ground up and it was defiantly worth the wait! We finally have a place that Mom loves and so do we! If your looking for the perfect place look no further than The Village At Mapleshade , you won't be disappointed! The staff and executives are truly dedicated to making this a home not only for the residents , but the families as well. The residents are not viewed as just residents they are family! A very satisfied Family!

Believe me we've tried! There are a few amazing people who work at Mapleshade and in no way do I…read morewant to tarnish the wonderful job those few do to go above and beyond. However, if you can not advocate for your loved one everyday this is not the place for them. I'vd had countless phone calls, text and email conversations to get things right and they don't change. What does change is the staff they have a horrific turnover and can not keep a Director, Asst Director or care staff. I am constantly having to complain about the cleanliness of my mom's room, taking out her trash (incontenant supplies) no one answering her emergency pendant and medication list errors. If I were you I'd look past the stunning atmosphere and think about the care your loved one needs.

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The Village at Mapleshade
The Village at Mapleshade
The Village at Mapleshade

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Senior Living Specialists - retirement_homes - Updated October 2026

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