Quality care regardless if you are in assisted living or memory care. They have lots of activities…read moreand places to be. The business office is always available except on weekends or night visits. Come take a tour!!!

After 3 plus years at Atria-Carrollton our mother/mother-in-law had to be moved to a nursing home…read morefor a higher level of care. The staff and management at the facility was very understanding and helpful in assisting us during this transition. While she was at Atria-Carrollton we enjoyed the level of care and work of the staff to keep her engaged and active. This facility not only welcomed and cared for the resident but worked to keep the family informed and up to date. It was always a treat to be greeted by Margarita at the front desk. She was never too busy to acknowledge you and provide a warm smile. The management and staff earned our Thanks through their professional care.

They day finally came when we needed a new home for my father who had lived independently for 92…read moreyears. I cannot express the relief and happiness of the team at Sonoma House in Carrollton, Tx! Dad is well taken care of, active, fed and loved by the staff and residents. He told me he never gives anything an A+, but this is 2 BIG THUMBS UP! I was concerned he would wither in Assisted Living, but he is thriving. Highly recommended.

We moved my father-in-law to Sonoma House a couple weeks ago and we are delighted. He is doing…read morebetter and more engaged since moving in. He loves the food. They take great care of all their residents. And the event today for veterans was outstanding. We have seen excellent care for him and others, and all the families we have met rave about the care, too.

Autumn Leaves of Carrollton held my mother hostage and would not release her to me so I could…read moreremove her from the facility. In my mind, that is kidnapping. I solicited the help of the Carrollton Police and thankfully they brought her out. The police report is #2022082537 made on Tuesday, March 29, 2022. There were problems at AL from the very first day, and Mom's entire stay there was five weeks and three days, which in hindsight was five weeks and two days too long. Do not leave your loved one in the care of Autumn Leaves. The organization is corrupt from the top down. Two days prior to the kidnapping situation, the Healthcare Director of AL tried to have me arrested for criminal trespassing while I was sitting in my mother's room early in the morning to ensure Mom was allowed to sleep. I'm very grateful that the three policemen who arrived that day agreed that I had a legal right to be there and did not arrest me. What a nightmare! Do not, absolutely DO NOT put a loved one in any Autumn Leaves residence.

From the owner: At Autumn Leaves of Carrollton Assisted Living Memory Care, our sole focus is helping those living…read morewith Alzheimer's and other forms of dementia thrive in an environment that is safe, comfortable, and feels just like home. Our biography-based care honors each resident's unique preferences including culture, hobbies, vocational history, and spiritual life, as well as focusing on their cognitive and physical health. Our memory care community is designed to meet their specific needs wherever they are on their dementia journey. When you choose Autumn Leaves, you become part of our family and our team will be there to support both your loved one and your family every step of the way.

We recently moved our mother to Oxford Glen and although the transition into Memory Care for her…read morehas been hard, Andraya and the staff (specifically Judy, Faith & Peter) have really tried understand and cater to my mom's specific needs to help her get comfortable and settled in. Any time I have requested anything, I have gotten a quick response and action taken immediately.

I used Oxford Glen for a short period of time. From the moment you walk in the door; you are…read moregreeted by a wonderful staff. From marketing lady to care manager and executive director and Martha - Everyone is top notch and great at what they do. Extremely professional and quick action when issues happen. Perfect solution for your family needs. If you choose this place you will be in good hands, my mother was in her final days. But above else, she was happy there. Perfect fit for us based on location.

My mother lived in a 4 Seasons home for almost 5 years. I highly recommend these homes. We didn't…read morehave to have her tested for levels of memory loss or care needs; they just took care of her as her needs increased. The small number of people in each home makes it easy to visit and the atmosphere is more home-like. I feel sure that Kendra's care extended her life because she personalized everything about her care, getting her up to keep walking, and learning and addressing her needs. We did have occasional concerns about other staff and our concerns were always addressed satisfactorily. Nellie and Joy were also good; unfortunately I don't know all of the other names. We moved Mom to 4 Seasons during the pandemic, which was scary, but it turned out to be the right thing. We are very grateful.

If anyone is tasked with finding a home for an aging parent or loved one look no further. The home…read moresetting and wonderful caregivers make this difficult decision easy. My MIL could no longer live independently and we struggled with finding just the right place where she would still feel like she had a home. 4 Seasons has houses in residential neighborhoods and the staff to resident ratio gives us piece of mind knowing she gets the attention and help she needs.

Update: I received a call from a director. She apologized profusely explained some things. Made…read moresure the pre authorization finally went through, and checked in with me multiple times to make sure I was getting Physical therapy. I appreciated her diligence and the effort she put into my case. Old review : I had total knee replacement surgery. This company contacted me initially and we set up times. The RN came and she was Amazing! The PT came and he was great. What I have major issues with is I was supposed to be getting 3 sessions a week for two weeks minimum.. On my about to be third session , the PT said oh we don't have pre authorization. I wondered about this so I called. The company would not call me back. I called twice. I waited 7 hours and no follow up call. I called a third time around 3 in the afternoon . I finally got someone and they said, " Oh we don't have pre authorization." I said , "Then how did you guys send people to my house in the first place?" They still have not answered that question. I still should be having PT sessions , it was knee surgery, the Dr. office did send that over (I checked) , and still no services and no calls from this company when I should be having therapy. Knee surgery is a difficult surgery mentally and emotionally, and to have to deal with this is unacceptable. I rated the company a 1 only because I really liked the PT and OT. Their management , scheduling , return calls needs to be improved.

We have used BrightStar since October 2022 for my father who has Alzheimer's and moved into…read moreassisted living. I can not say enough positive things about everyone we have interacted with! The companions have been wonderful. Our regular one Lisa D is a jewel! She keeps us informed of how he is doing, activities he is participating in and anything he needs. Elizabeth has been a godsend in what ever role she is doing for Dad. I highly recommend BrightStar!

On the recommendation of a friend, our family contacted Mindy to help navigate the process of…read moremoving our parents to a senior living community. We would like to pay this strong recommendation forward. Mindy helped us in so many ways. Not only did she steer us through the process and offer her invaluable expertise and resources, but Mindy was incredibly supportive, generous with her time, patient with our seemingly endless questions, and showed a genuine kindness for which we are so grateful. This process is very involved and can be overwhelming. Working with Mindy made it so much easier. If your family is considering moving loved ones to a senior living community, we strongly recommend that your first step should be to contact Mindy and Senior Living Specialists Philly. Thank you, Mindy....You are a RockStar!!!!

I can't say enough great things about Paul and his co-worker Shelly Rudiger. Paul's name came up as…read morea tremendous resource in the 3 out of 4 UTSW online support group meetings. There is no fee for people and families to use their service. Shelly helped us to find an assisted living for my father in Tarrant County and a year later, she helped us secure an Independent living facility for my Mom in Dallas County. She saved us time because she knew which facilities fit our parameters for each parent. She set up appointments and saved us thousands of dollars by being able to negotiate a lower price than what we were quoted by the facility my Mom chose. To top it off, our phone calls, texts and emails were promptly responded to over the course of a year. Don't delay. Give Paul a call today!

Lakeview at Josey Ranch will be my parents' third senior community and I really feel like the third…read moretime is the charm. All of the staff, especially Stephanie Duke and the executive director Robbie, have made us feel so welcome and at home. I've eaten two meals with my parents here and to see the looks on their faces when they actually like what they are eating plus have the ability for more flexible dining hours is just amazing. The staff has been incredibly responsive to inquiries, the lease was easy to read and the speed at which they have helped my parents be ready for their move in is amazing. I would strongly recommend anyone searching for senior independent living to take a tour at Lakeview!!!

I hope this review reaches the right person because, the things that will be discussed on this…read morereview should be viewed by any and every person thinking of moving their loved ones to this senior community, check in on your loved ones regularly. Debbie Stalling is the "business director" at this location. Valentina Rico is one of 3 concierge that man the front desk. I worked here as a temp at this location. Wednesday August, 17 2022 there was a statement from Valentina Rico in the concierge report saying "A resident was found slumped over in his apartment by his son". After taking his dad to the hospital he told Ms. Rico that his dad was Covid +, no actions were taken. This aroused my suspicion as well as the safety of other co-workers and residents because of the daily close contact. After bringing this to Ms. Rico and Ms. Stallings attention the report was deleted from the system on Friday August 19, 2022. They told me it wasn't covid and it was some other medical related issue. Monday August, 22 2022 I received a call from a family memeber of yet another resident stating that her dad was rushed to the hospital over the weekend, he tested positive for covid as well. She also stated that we should make the residents and staff aware because of the individuals that dine in the dinning room (187 occupancy) and that participate in the daily activities. Again this was brought to Ms. Stallings attention no immediate actions were taken. After hearing this information i put on a mask. Ms. Stallings ask me to remove my mask because it could put the residents on alert. Ms. Stallings questioned me for trying to protect myself and others. Ms. Stallings informed me that she contacted "Staci" at corporate to see what protocol should be executed at that time. Ms. Stallings behavior as a ""Business Director" is highly questionable, being that she has a hard time performing her job duties that require moving away from the desk. It seems that everything was done to sweep this under the carpet. I have called corporate about this, Jessica wasn't much help. I spoke with Toni Howard, an HR Partner. This is very frustrating knowing whats at hand and they are responsible for all these seniors. The resident and co-workers have all been put at risk. These are people's parents here and your employees. Other things that have occurred here is for another audience.