Once you move in the resident manager is far from being friendly, helpful, curious or hands on. Rarely in the time we lived there did we EVER see her in the complex asking questions of residents what they may needed. If you wanted to talk to her you needed to go to her office. Speaking of "office" the office a Bell Tower Reserve is never open. Lights off, doors locked was the normal. Sometime there is a girl at the counter, but not very often. I often witnessed potential new residents who had set up an appointment leave because of "no show" staff. More than once!!
Friday night is "Happy Hour" and when residents bringing a homemade dish to the dinning room to share a. It was also time to hear what the "so called" manager was up to and what lies she was currently spreading, or problems she was causing. When we moved in in September 2024 the incentive being given was, one month's free rent, plus a thousand dollars. Moving in, in mid September, we naturally thought we'd be awarded Septembers incentive However that was not the case. As explained to us (in a meeting with the "so called" resident manager (Tracey) we learned) "that since you signed up in August, but didn't move in until September, your are not eligible for the incentive. That's our Policy!!" She went on to explain that if we had signed up AND moved in in September, then we would have received the incentive. Sorry!!
At the Thanksgiving " Turkey Dinner Celebration" our manager managed to show up long enough to get herself in the front fo the line, fill her plane, then go hide out in the kitchen. The one turkey was enough to feed half the residents waiting in line. This did not go over will with the majority of the residents asking ,the hiding manager, if there was any more food to share. As usual, there was no response from her. For them, what sided dishes remained was all they got.
The Christmas "dinner" consisted of a sandwich on dried-out bread, with a bag of chips. Wow, what a great meal.
The "Computer" room has a couple chairs, a couple blank screens, no internet and no computers. The "Workout room" is about the same. Treadmills that don't work, workout machines that no one can use, no general work-out program for the residents to partake in. No response from the "so-called" manager when asked about staffing or providing a knowledgeable person one or two days a week. Maintenance staff come and go frequently.
The beaty salon is open a couple days a week by a very good beautician. Her only problem is without the proper equipment she cannot do pedicures very well. Residents have asked for a manicure and pedicure chair, but as usual "crickets" from management. The last I heard, management had told the beautician to take pedicures off of her list of options. All because management doesn't want to invest in their clients well being.
As beautiful as Bell Tower Reserve is, know that and be cautious as it's looks are deceiving. Down deep the management could care less about attentiveness, honesty and being friendly. Caution should be taken if considering moving into this place. Their rent is ever increasing while their accommodations, services and attributes continue to decrease.
Management prior to this one is what they are currently living on. Maybe new management will bring back the greatness Bell Tower once had. For now, don't count on it. There are others that will treat you better.
George T. read more
