My mother-in-law lives at Touchmark and has been very happy! She's a widow and has made several…read morefriends and enjoys the food and activities. The staff appears to really care about the residents and the community is just gorgeous!! My only complaint is the assist executive director, Carmen. My husband and I have found her to be rather snotty and rude. We have, on several occasions, witnessed her talking to the staff in a very hateful and condescending manner. Why they have hired someone of this low caliber is beyond us when all the other staff is really nice.

When to visit a friend at this beautiful senior living center. Everything new and shiny with…read morefriendly staff throughout.

Beautiful layout, fantastic staff…read more Residents have access to a movie theater, cafe room, library and all sorts of things! No kitchen, so they are dependent on eating whatever they serve. Very expensive to live here. Takes 95% of the elderly's income.(not cool) They do have washers and dryers in common areas, an Activity director who makes sure there is stuff to do, transportation to Walmart weekly, and that sort of thing.

From the owner: Pioneer Ridge features an active senior living lifestyle, with a full complement of amenities and…read moreservices so you can enjoy your retirement and spend more time with new friends and family. Our independent lifestyle includes a live-in management team that is available 24/7. Each private apartment also includes emergency pull cords that link you to our management team 24 hours a day. Your monthly rent includes three chef-prepared meals daily, transportation, exciting events and activities, and weekly housekeeping, so you can enjoy your retirement. We invite you to come visit with us and learn more about our gracious lifestyle.

HarborChase McKinney When I realized that our loved one…read moreneeded assisted-living care, I began the search. My desires for a good facility were broad and many, but I wasn't about to settle for second best. Here is a partial list of my criteria: Cleanliness, good food, varied activities and outings, committed staff, complete levels of care available as residents age, on-site nurse, community involvement, family interaction and the list goes on. Of course, the price each month had to be reasonable. I looked at 15 different facilities in the Richardson, Dallas and Plano areas. I saw places I would never let my loved one go into. I worried that my loved one's needs and my standards were never going to be met at a fair price. Then one day I visited HarborChase in McKinney. This facility was exactly what I had been looking for and more. As we toured around and I met several staff members, I was struck by the happiness and positive atmosphere created there. It was comfortable to be around everyone and I knew right away this was the place I could trust to take over caring for our family's loved one. After a long meeting with the executive staff, all of my questions were answered to my satisfaction. We then took our loved one to check out the place and look at a beautiful studio apartment with a patio. He was hooked immediately and HarborChase became his home and our second home. We have never looked back, and our entire family is so grateful to the caring staff for always, every day, going the extra mile to ensure everything promised to us is delivered. Vicki Moore

We found Harbor Chase for our grandmother Loretta last May. She had lived next door in an…read moreapartment while it was being built and then her health failed and she needed more care. They were wonderful getting her signed up and actually had her at one of their sister locations for the first couple of months while they waited on their new facility licensing. They took care of the move into the other facility and then the move back once they were open. They went above and beyond getting her acclimated and getting her to join in on activities. Grandma passed a few weeks ago and her care was exemplary right to the end. Ashley (Executive Director) and Tamera (Head of Patient Care) we're always available to answer questions or concerns and kept us updated whenever needed. Everyone there felt like family and we will actually miss seeing them on a regular basis, because they were such a big part of our lives this past year. I can't say enough about how grateful we are to them for taking such good care of Grandma.

Roxan and Horatiou very helpful and great customer service. Thank you for the great care. Facility…read moreis super clean.

We highly recommend Eckelberry Elder Care. It's not easy finding a place where your loved ones feel…read moreat home during this stage in their life. It's truly a big family under one roof. The owners, Chris and Susan are two of the most compassionate people we know. God bless them for providing a place where we know our Grandmother is in the best of hands

Fabulous facility with caring, loving staff. Lovely environment and residents are actively involved.read more

From the owner: Stonefield Assisted Living and Memory Care is a senior living community located in McKinney, Texas,…read moreand offers assisted living services and memory care for residents diagnosed with Alzheimer's and other forms of dementia. A member of the Frontier Senior Living network of retirement communities, which consists of more than 100 properties across nearly 20 states, the facility provides residents with a variety of attractive amenities and administers memory care through Frontier's renowned Spark Lifestyle Program, a Montessori-inspired approach that seeks to enrich the lives of residents.

I really appreciate all the staff in Assisted Living. They've been a huge help in making my mom's…read moretransition to her new home as smooth as possible. Casie, the RN, has been great with handling her healthcare needs and getting the right services in place. Tommy has also been very helpful -- always responsive and on top of things. The caregivers have been especially awesome about engaging my mom in activities and helping her feel connected and involved. The residents are a fun and friendly group too. It's nice to see everyone enjoying the daily activities and connecting over meals in the dining room.

Beautiful facility! Great when it first opened but due to mismanagement by Tommy the director,…read moreHidden Springs has quickly gone downhill. Staff is treated poorly and most of the good ones have quit or been fired sadly!

Victoria Gardens accepted my mother as a patient, and she was transferred to their facility…read moreSaturday February 17th after being in the hospital about a month and a half. When I arrived to visit my mom, the smell overwhelmed me as I waited at the nurse's desk 10 minute while the staff was scrolling on their phones before acknowledging me and telling me what room she was in. On Tuesday February 17th my mom called me in tears stating she didn't like it there. Come to find out at 4am in the morning the staff woke her up saying they were going to change her colostomy bag but didn't. Multiple staff members came to look at it and then proceeded to complain in front of my mother that they weren't and didn't like to change them. About 8am they finally changed it after asking my mom if she brought the supplies with her to change it! (you accepted the patient but asking for supplies, really?) I went immediately to the facility and spoke with Carmen the nurse director and expressed my concerns, but I felt as if I was talking with a wall. I then spoke with the hospital liaison and submitted a complaint. As I was getting to my mother room she was getting back from PT and needed to be transferred from the wheelchair to the bed. The nurse proceeded to ask me how they normally transfer my mom to the bed. I told the nurse they usually use 2 people and asked her shouldn't you know how to transfer patients. Her excuse was that it was her first day with her. She went to go get someone to assist her and came back with a lady who had a very bad attitude as you can hear her complaining as she entered the room. (Very unprofessional) Needless to say they almost dropped my mother. Had I not been there to slide the wheelchair back under my mom she would have fallen!!! I expressed that this is unacceptable care to the nurse director and hospital liaison. That day I requested a transfer to another facility. When I asked for an update Sunday February 22nd on the transfer I was told they would check on it and I didn't hear anything. Tuesday February 24th, I was told the transfer wasn't put in because the case manager was under the impression we had changed our minds. (Without talking with us) During my mom's stay she did PT/OT for about 20-30 a day, the rest of the time she was stuck in her bed. Her diaper was not changed, nor did they rotate her position in the bed without a fuss. When concerns were brought to the Center Director, he basically said my mom probably didn't remember. I had to tell him I am here frequently and have everything written down, even when I visit, I have to tell them to do things because if I didn't nobody comes in to check her! Not once was my mom offered to join any activities. The food was served cold the whole time and when asked why, we were told they were trying to get the hot plates fixed. My mom was supposed to be transferred to another facility on Sunday March 1st, but the discharge paperwork was not completed so she had to wait. Come Monday morning they didn't have transportation to take my mom to her dialysis, stating they had her down as discharged and nobody could give answers as to why! It took 3 hours for them come up with a solution and that was only because I called to get my mom a later chair time! Beyond happy when my mom finally transferred that evening to other facility! Complete chaos, unorganized, and unprofessionalism is what this facility offers! The left doesn't know what the right is doing there! They made an already hard time even harder for us! I suggest you spare your loved ones and your sanity, take them someplace else!

I have a family member there now and the quality of care and the level of commitment from the…read moreexecutive director are both PATHETIC. In the past 40-days our family member who is a stroke victim has been forced to lay in her waste on a half dozen occasions because no one has been willing to come assist her to the bathroom even after she has called for assistance and has waited at least 90-minutes each time. She has been told by 1-member of the CNA staff that they are very understaffed and most nights there are only 3 CNAs for approximately 60 patients. My family member was even told to dial 911 (BY AN EMPLOYEE no less) if she has an urgent need. The crowning blow perhaps was the nonsense of last night, which carried over into this morning. The toilet in my family member's room was clogged and she repeatedly asked for it to be unclogged. This never happened after numerous requests so having to go to the bathroom and no staff responding to her call button, my family member got herself into a wheelchair and wheeled herself out into the hallway asking for assistance with the bathroom. Well the first CNA, a woman was heading to break and the 2nd CNA a man did not want to handle the task so the 2 of them stood there and argued in front of my family member about who should do this and where was someone named Pillar instead of just HELPING my 57 yr old stroke victim family member. I have tried discussing the situation with the Executive Director, Chris Hodge but he has refused to discuss these issues. His indifference and apathy are disgusting and frankly seem CRIMINAL to me! The "shadow of the leader" in this facility is very weak, which is most likely why their employees are performing badly. We have made arrangements to get our family member out of this HORRIBLE facility on Friday and my advice to anyone considering this place is to STOP and find a different facility.