I really appreciate all the staff in Assisted Living. They've been a huge help in making my mom's…read moretransition to her new home as smooth as possible. Casie, the RN, has been great with handling her healthcare needs and getting the right services in place. Tommy has also been very helpful -- always responsive and on top of things. The caregivers have been especially awesome about engaging my mom in activities and helping her feel connected and involved. The residents are a fun and friendly group too. It's nice to see everyone enjoying the daily activities and connecting over meals in the dining room.

Horrible place. They absolutely do not do as advertised and mislead us in the care they would give…read moreour dad. The staff are not adequately trained (not their fault) and clearly not equipped with the training and skills needed for memory care. Administration tried to double charge us after we needed to get our dad out via ambulance to get proper care in a geriatric psych unit after how distressed he was for being there for 4 days. They let the residents roam freely- no locks, structure etc. my dad was literally missing one night. Do not trust this place- looks nice, but nothing good.

My mother-in-law lives at Touchmark and has been very happy! She's a widow and has made several…read morefriends and enjoys the food and activities. The staff appears to really care about the residents and the community is just gorgeous!! My only complaint is the assist executive director, Carmen. My husband and I have found her to be rather snotty and rude. We have, on several occasions, witnessed her talking to the staff in a very hateful and condescending manner. Why they have hired someone of this low caliber is beyond us when all the other staff is really nice.

When to visit a friend at this beautiful senior living center. Everything new and shiny with…read morefriendly staff throughout.

My 85 year old Mother, who had already been diagnosed with Dementia, suffered a stroke this past…read moreJune which made it impossible for my 89 year old Father to care for her. We were under tremendous time crunch to find an acceptable care facility that we felt comfortable with. For two days we visited over half a dozen facilities and by far The Villages on the Park were the most caring, compassionate and helpful of all the facilities. They understood our needs and were patient with us. comforted our fears and made us feel that this very hard decision was right for us. The Staff has been amazing through this whole process. Although this is definitely not the most ideal situation for anyone, we could not be happier with our choice.

HarborChase McKinney When I realized that our loved one…read moreneeded assisted-living care, I began the search. My desires for a good facility were broad and many, but I wasn't about to settle for second best. Here is a partial list of my criteria: Cleanliness, good food, varied activities and outings, committed staff, complete levels of care available as residents age, on-site nurse, community involvement, family interaction and the list goes on. Of course, the price each month had to be reasonable. I looked at 15 different facilities in the Richardson, Dallas and Plano areas. I saw places I would never let my loved one go into. I worried that my loved one's needs and my standards were never going to be met at a fair price. Then one day I visited HarborChase in McKinney. This facility was exactly what I had been looking for and more. As we toured around and I met several staff members, I was struck by the happiness and positive atmosphere created there. It was comfortable to be around everyone and I knew right away this was the place I could trust to take over caring for our family's loved one. After a long meeting with the executive staff, all of my questions were answered to my satisfaction. We then took our loved one to check out the place and look at a beautiful studio apartment with a patio. He was hooked immediately and HarborChase became his home and our second home. We have never looked back, and our entire family is so grateful to the caring staff for always, every day, going the extra mile to ensure everything promised to us is delivered. Vicki Moore

Beautiful layout, fantastic staff…read more Residents have access to a movie theater, cafe room, library and all sorts of things! No kitchen, so they are dependent on eating whatever they serve. Very expensive to live here. Takes 95% of the elderly's income.(not cool) They do have washers and dryers in common areas, an Activity director who makes sure there is stuff to do, transportation to Walmart weekly, and that sort of thing.

From the owner: Pioneer Ridge features an active senior living lifestyle, with a full complement of amenities and…read moreservices so you can enjoy your retirement and spend more time with new friends and family. Our independent lifestyle includes a live-in management team that is available 24/7. Each private apartment also includes emergency pull cords that link you to our management team 24 hours a day. Your monthly rent includes three chef-prepared meals daily, transportation, exciting events and activities, and weekly housekeeping, so you can enjoy your retirement. We invite you to come visit with us and learn more about our gracious lifestyle.

Once you move in the resident manager is far from being friendly, helpful, curious or hands on…read more Rarely in the time we lived there did we EVER see her in the complex asking questions of residents what they may needed. If you wanted to talk to her you needed to go to her office. Speaking of "office" the office a Bell Tower Reserve is never open. Lights off, doors locked was the normal. Sometime there is a girl at the counter, but not very often. I often witnessed potential new residents who had set up an appointment leave because of "no show" staff. More than once!! Friday night is "Happy Hour" and when residents bringing a homemade dish to the dinning room to share a. It was also time to hear what the "so called" manager was up to and what lies she was currently spreading, or problems she was causing. When we moved in in September 2024 the incentive being given was, one month's free rent, plus a thousand dollars. Moving in, in mid September, we naturally thought we'd be awarded Septembers incentive However that was not the case. As explained to us (in a meeting with the "so called" resident manager (Tracey) we learned) "that since you signed up in August, but didn't move in until September, your are not eligible for the incentive. That's our Policy!!" She went on to explain that if we had signed up AND moved in in September, then we would have received the incentive. Sorry!! At the Thanksgiving " Turkey Dinner Celebration" our manager managed to show up long enough to get herself in the front fo the line, fill her plane, then go hide out in the kitchen. The one turkey was enough to feed half the residents waiting in line. This did not go over will with the majority of the residents asking ,the hiding manager, if there was any more food to share. As usual, there was no response from her. For them, what sided dishes remained was all they got. The Christmas "dinner" consisted of a sandwich on dried-out bread, with a bag of chips. Wow, what a great meal. The "Computer" room has a couple chairs, a couple blank screens, no internet and no computers. The "Workout room" is about the same. Treadmills that don't work, workout machines that no one can use, no general work-out program for the residents to partake in. No response from the "so-called" manager when asked about staffing or providing a knowledgeable person one or two days a week. Maintenance staff come and go frequently. The beaty salon is open a couple days a week by a very good beautician. Her only problem is without the proper equipment she cannot do pedicures very well. Residents have asked for a manicure and pedicure chair, but as usual "crickets" from management. The last I heard, management had told the beautician to take pedicures off of her list of options. All because management doesn't want to invest in their clients well being. As beautiful as Bell Tower Reserve is, know that and be cautious as it's looks are deceiving. Down deep the management could care less about attentiveness, honesty and being friendly. Caution should be taken if considering moving into this place. Their rent is ever increasing while their accommodations, services and attributes continue to decrease. Management prior to this one is what they are currently living on. Maybe new management will bring back the greatness Bell Tower once had. For now, don't count on it. There are others that will treat you better. George T.

My mother was a resident here for three years. When she passed away, management was notified, yet…read moreno one contacted our family to explain the procedure for terminating her lease. I eventually had to ask the front desk, where I was finally told what steps were required. We followed those instructions and completed everything by the end of the month. Despite this, we were still charged for the following month's rent. This is where my one-star review comes in. I called, emailed, and followed up repeatedly, but could not reach the property manager. I left numerous messages and had to visit the property twice before finally speaking with her in person. At that time, I was told a refund was "in the works." That conversation was three months ago, and I have yet to receive anything. Since then, I have continued to email, text, and call with no resolution. It now appears I will have to make another in-person visit. Dealing with the loss of a parent is difficult enough. The lack of professionalism, communication, and follow-through from the management at Bell Tower Reserve only added to an already painful experience. If you plan to live here, be sure to immediately close any accounts tied to the property, or be prepared for significant frustration when trying to resolve issues.

It was just about three years ago that my wife and I decided that a senior retirement complex was…read moreright for us. We visited dozens of sites on the internet, and drove to six places in the north Dallas area. The one place that jumped out to us was Parkview in Frisco. We have never been sorry that we chose this as our home. It is a an attractive facility, and the landscaping is beautiful. Parkview has several different floor plans and apartment sizes, but we chose a two bedroom, two bath apartment that meets our needs perfectly. It has a modern kitchen, large living/dining room and a comfortable balcony with a view. All utility expenses (except TV and phone) are included. Our maintenance needs are also included and fixed rapidly just by a phone call. But it is the friendly residents and serving staff that puts Parkview ahead of other retirement complexes. Smiles and hello's greet you in the hallways and warm conversations are the norm in the dining room. And by the way, the food and service iin our Embers Restaurant is first class, with a wide variety of selections and all prepared and served well. We love to take cruise vacations, and our life "aboard" Parkview is very much like that on a premium cruise ship: daily activities, entertainment, dining, etc. So if you are looking for a retirement place, you should come by Parkview in Frisco. We think you will like it . . . we certainly do. Bob M P.S. Here's a link to a website we publish highlighting life here at Parkview in Frisco: www.parkviewers.com

This is an AMAZING community - not only is it beautiful inside and out but the staff is sooo…read morefriendly and helpful (many of them have worked there for years!!) and the residents are sweet as can be. I've noticed that there's ALWAYS a happy buzz in the restaurant - which to me says a lot about how much people enjoy themselves and I've NEVER seen that so consistently at any of the other many many communities that I've been to - and the food is GREAT! Parkview actually have the ONLY restaurant that I've been to in the US where I can get a salmon cooked and served as it should be - and I'm from northern Sweden so I definitely know my salmon! :-D ...and the grilled chicken salad with the Chef's homemade dressing - O M G it's so fingerlickin' gooooood I wished they sold it bottled!! The last time I visited, I got the chance to see their new Assisted Living and Memory Care next door and...WOW!! That is the most astonishing AL/MC that I've EVER seen - on any side of the Atlantic ocean! It seriously looks like a serene SPA with a Texas-twist - it's sooooo beautiful in every little detail and it's amazingly well thought through to help the residents thrive. It totally astonished me and still, I have a veeeery critical eye when it comes to living conditions and surroundings! :-D I definitely recommend this place! :-)

My husband and I moved here about 2 1/2 years ago into a 2…read morebedroom apt. The people here are just wonderful. We have made many friends along the way. We laugh a lot which keeps us young The activity Ladies (Heather and Nancy) do an incredible job keeping us active, creative and busy. Many thanks to the kitchen staff, they cook great meals and keep the tables clean and still serve us with a smile!!! Janie M.

The best people at Watermere are the sales people. They know how to sell the product well. But,…read moreonce you move in, you find out that a lot of it is window dressing. The apartments are nice, but the maintenance is lacking. Once you get there, you find out that most of the residents do not eat at Watermere. They go to the restaurants surrounding it. One of the reasons my father wanted to go to an independent living place was because he was tired of eating alone, so he found this disappointing. But, once you eat the food, you understand why most residents don't eat there. It is terrible, and they charge the residents high cost for the subpar food. They recently went to a flat fee for the meal. They often run out of something, but you are charged for the item in the large fee even though they ran out of something. I think the manager should be forced to eat it every day, maybe it would improve. There also seems to be turnover in upper management. They seem like they want to fix the issues but their hands are tied. This place has such potential but it just seems poorly managed. It's not cheap, so where is all of the money going?

I went to view the estates today and was overwhelmed with how clean and well appointed it was ! The…read morestaff all has a smile on their face, and more importantly the residents were all very happy as well. While we were touring all staff members greeted the residents by name. Such a wonderful, loving envirorment. So many activities as well. We were there for about 2 hours and witnessed 2 different activities going on in the activity room, residents doing puzzles, and some lounging in various rooms reading and visiting with one another. Love this place !

From the owner: Independent seniors wishing to continue their active retirement lifestyle would do well to visit…read moreAlexis Estates in Allen, Texas. They offer a variety of pet-friendly living options, and ample opportunity to participate in the arts, learn new skills, and take part in intellectual and cultural pursuits. These include creative writing classes, book clubs, discussion groups, creative arts projects, and more. This is independent living in a safe environment with friends and skilled professionals nearby to help if needed. Our management team lives on-site and participates in daily life. You'll see them joining in community activities and taking time to get to know each resident personally. More advanced senior care is available as well.