Still two stars. My mom is finally out after a little over a year. This place is great for people…read morein their 60s 70s and 80s. But you do see a lot of people that are not doing very well walking around with their walkers and their motor scooters.This place is for somebody that wants to get out be social and make friends. Their food is awful. When I say awful, I mean worse than elementary school cafeteria. No flavor. No seasoning. So bland. They called roasted things that were just literally boiled in water things. At least they only charge $75 a month for food, but that's all it was worth. Also, I got a message from somebody on next-door that said they used to work at the Highland Springs cafeteria and that their health Inspection never passed. I can believe it because on the top of the counter I saw the things that had been there over a year and a half my mother was there that had never been wiped off or cleaned. Really disgusting and I'm glad she's out.

Came here while visiting my grandparents, and needless to say, it was a wonderful experience all…read moretoo the man named Umar Syed! At Reunion Grill, to be exact. It was our first time, and he was very friendly and understanding, especially because my grandparents are hard of hearing and he was very patient with them. I hope he gets the recognition he deserves! (:

My mother lived here for nearly 4 years before she passed. It is a wonderful building full of VERY…read morenice staff, and sociable residents. Lots of activities. Lots of nice outdoor common patios. Food is pretty good. We used Merit Hospice at the end, and loved their staff.

Staff have an unbelievably casual attitude towards caregiving and the impressive entrance and lush…read moresurroundings don't mean a single thing if the caregiving is as sub-standard as it is. Run away from considering this place.

It was just about three years ago that my wife and I decided that a senior retirement complex was…read moreright for us. We visited dozens of sites on the internet, and drove to six places in the north Dallas area. The one place that jumped out to us was Parkview in Frisco. We have never been sorry that we chose this as our home. It is a an attractive facility, and the landscaping is beautiful. Parkview has several different floor plans and apartment sizes, but we chose a two bedroom, two bath apartment that meets our needs perfectly. It has a modern kitchen, large living/dining room and a comfortable balcony with a view. All utility expenses (except TV and phone) are included. Our maintenance needs are also included and fixed rapidly just by a phone call. But it is the friendly residents and serving staff that puts Parkview ahead of other retirement complexes. Smiles and hello's greet you in the hallways and warm conversations are the norm in the dining room. And by the way, the food and service iin our Embers Restaurant is first class, with a wide variety of selections and all prepared and served well. We love to take cruise vacations, and our life "aboard" Parkview is very much like that on a premium cruise ship: daily activities, entertainment, dining, etc. So if you are looking for a retirement place, you should come by Parkview in Frisco. We think you will like it . . . we certainly do. Bob M P.S. Here's a link to a website we publish highlighting life here at Parkview in Frisco: www.parkviewers.com

This is an AMAZING community - not only is it beautiful inside and out but the staff is sooo…read morefriendly and helpful (many of them have worked there for years!!) and the residents are sweet as can be. I've noticed that there's ALWAYS a happy buzz in the restaurant - which to me says a lot about how much people enjoy themselves and I've NEVER seen that so consistently at any of the other many many communities that I've been to - and the food is GREAT! Parkview actually have the ONLY restaurant that I've been to in the US where I can get a salmon cooked and served as it should be - and I'm from northern Sweden so I definitely know my salmon! :-D ...and the grilled chicken salad with the Chef's homemade dressing - O M G it's so fingerlickin' gooooood I wished they sold it bottled!! The last time I visited, I got the chance to see their new Assisted Living and Memory Care next door and...WOW!! That is the most astonishing AL/MC that I've EVER seen - on any side of the Atlantic ocean! It seriously looks like a serene SPA with a Texas-twist - it's sooooo beautiful in every little detail and it's amazingly well thought through to help the residents thrive. It totally astonished me and still, I have a veeeery critical eye when it comes to living conditions and surroundings! :-D I definitely recommend this place! :-)

They are taking such good care of my mother! She needs wound care from a previous facility and they…read moreare on top of it! They have fun things to do each day, they encourage patients to eat in the dining room with others and have great food. She is very happy there.

What impressed me most about the Legacy Willow Bend is the staff and the sense of community. Team…read moremembers are attentive, compassionate, and clearly dedicated to making residents feel supported and valued. Residents themselves are engaged, friendly, and proud to call this community home, which speaks volumes about the culture. I would highly recommend The Legacy Willow Bend to anyone exploring senior living options in the area.

Quality care regardless if you are in assisted living or memory care. They have lots of activities…read moreand places to be. The business office is always available except on weekends or night visits. Come take a tour!!!

After 3 plus years at Atria-Carrollton our mother/mother-in-law had to be moved to a nursing home…read morefor a higher level of care. The staff and management at the facility was very understanding and helpful in assisting us during this transition. While she was at Atria-Carrollton we enjoyed the level of care and work of the staff to keep her engaged and active. This facility not only welcomed and cared for the resident but worked to keep the family informed and up to date. It was always a treat to be greeted by Margarita at the front desk. She was never too busy to acknowledge you and provide a warm smile. The management and staff earned our Thanks through their professional care.

Finding The Oaks at Plano was nothing short of a dream come true. My 86 yr old mom lost her husband…read moreof 61 yrs this week and we knew how important it would be that she find herself and her independence again after caring for him for the past 3 years. We were welcomed with open arms by an entire team that make this community so special! Donni the ED, the Assistant Director Paige, Heather the Activities Coordinator, the transportation host Walter and Jill the front desk receptionist (that is also a resident) were all nothing short of spectacular! . All of them could not have been more nurturing, kind and genuine! They all absolutely made us, but especially my mom feel so supported and comforted immediately at such an incredibly difficult time. First, the 12 acre pet friendly property is meticulously kept and maintained and has gorgeous trees all over with covered and shaded walking trails, a dog park, a pool and outdoor seating areas all over to enjoy the grounds. Most notably is a public large grassy area called Pete's Park who was named after a resident that passed. It offers so many lovely spaces for the residents to enjoy, including a community Gatehouse area with fireplaces, a beautiful restaurant with incredible chef prepared food for purchase at reasonable prices for those that want to dine out without leaving the property, a library for all of the avid readers, a gym ( that is about to get an even better facelift), a game room with a ping pong table and pool table, a full bar for the residents to partake in happy hours at their events like bingo, bunko and community featured special events! There is even a sewing group made up of women well into their 90's who has their own room crocheting and knitting baby beenies, booties and blankets for the NICU babies at some of the local hospitals! But what was so comforting was the PERFECT apartment that we were shown that was 750 sq ft ( my mom is coming from 320 sq ft sharing a space in an assisted living facility with my father) with granite countertops, stainless steel appliances in a beautiful kitchen, a fireplace, a private patio with lots of lovely windows offering bright light and warm sunlight to brighten the room. The bathroom included a tub with glass doors, a walk- in pantry and master closet! This was their model unit and Donni's favorite and we didn't even need to look at any other options available! We KNEW it was just perfect! We met resident after resident in this 55+ active senior living community that were alive, thriving, vibrant, so happy and exuded such a sense of pride and joy talking about their life in this community. It was truly awe inspiring what this organizational group, but more importantly what Donni has instilled since becoming the ED two yrs ago! My mom was welcomed by so many on both trips to visit and every single one of them said we can't wait for you to come be a part of our community almost as if they knew it wasn't an option or consideration not to! Donni and team were a joy to work with and we are eternally grateful that we found this gem of a community for my mom to thrive in her remaining years!

I will lead with the fact that I RARELY post reviews, good or bad, but this one is a must:…read more There are no words to describe the magic in this community. 1 - The property is amazing in that it is exceptionally maintained from the 100+ mature trees, to the pool & hot tub, to the elevators, to the Veranda ( huge community space ) to the walkways, to the parking areas, to the landscape. All 12 acres are incredible. The others facilities we visited felt like an institution and sterile. The Oaks feels like home. 2 - The residents were genuinely so warm, inviting, active, and welcoming to our Mom as we toured the complex. After just losing her husband of 61 years (our Dad) she/we couldn't imagine where she could be comfortable and safe, but we found the perfect place for her. She immediately felt at home. 3 - The Oaks team, and I mean "Team", is the most wonderful group of people we have met in this industry and possible ever in business. First being greeted by the lovely Ms. Jill - the receptionist - also a resident, that walked to the front door, rather than sit behind the desk, to greet us. Then the smiling - excited Asst Direct Paige, gave us the most through tour while exhibiting graceful patients with Mom's indecisiveness, greeting every resident by name as she introduced Mom to each of them. On our walk we met other outstanding Team members; Heather the lovely & creative Activity Director, Walter the fun loving- quick with a hug - ready to assist residents with most any need - Transportation Pro. Just more confirmation that kindness is the rule rather than the exception. 4 - The delightful - incredible Donni Crosby!!!! The Director and Mentor of The Oaks of Plano. After meeting her, we immediately understood why this is the outstanding community that it is. Truly...she is the WOW that has made this 55+ senior apartment community a place that 200+ people call home. She has so much authentic love for her "job" and the residents that she calls family that is evident from the moment you meet her. Her enthusiasm and pride is unmatched. We were greeted the next morning by her with amazing energy, hugs, Starbucks coffees and danish treats. We learned more and more about the development as she patiently walked the property with us again. She throughly answered every question as we waited for the final approval from Mom. It is often difficult to acclimate to a new life and neighbors, so Donni built and incorporated "The Resident Ambassador Program" This person accompanies the new residents to activities and meals for the first 90 days so they are not braving their new life alone. This made us all know that Mom would instantly feel included. I can't express our gratitude enough for the exceptions and accommodations Donni made to make this the perfect place for Mom. Lastly, I would be remiss if I didn't thank Lynn, the first point of contact when I called from my google search. She is the catalyst of why Mom is now a part of this exceptional community. Lynn was so real, so honest, so friendly, so thoughtful to explain why The Oaks of Plano is such a spectacular option for Mom. She was spot on that this is unequivocally the best and only option for us to entertain. Our entire family is elated for Mom to be a part of this wonderful community.

I cannot say enough wonderful things about The Heritage at Twin Creeks and the people who make this…read morecommunity so special. I found The Heritage while searching for a new memory care community for my father, who was living with dementia and Parkinson's. I had made the difficult decision to move him from his previous facility because I no longer felt confident that he was receiving the level of care and attention he deserved. Anyone who has had to make this decision for a parent knows how emotional and overwhelming it can be. You are placing someone you love in the hands of others and trusting them with their safety, dignity, and quality of life. From the moment I visited The Heritage at Twin Creeks, I felt a difference. I was incredibly impressed by the cleanliness and appearance of the community, but even more important was what I saw in the residents and staff. The residents appeared happy, comfortable, engaged, and genuinely cared for. Watching the way the staff interacted with them gave me a sense of comfort that I had been desperately looking for. Matt Gerleman, the Executive Director, along with William, the Sales Director, April, the Memory Care Director, and Deborah, the Wellness Director, made an especially strong impression on me. Their communication, compassion, professionalism, and willingness to answer my questions helped give me confidence that my father would be in good hands. I never felt as though I was simply being "sold" a room. I felt that they understood what our family was going through and understood the enormous responsibility that comes with caring for someone with memory loss. Sadly, my father passed away before I was able to move him into The Heritage. I truly wish we had found this community sooner. Although he never had the opportunity to live there, I walked away believing that this was a place where he could have been safe, cared for, and treated with dignity. When you are searching for memory care for someone you love, beautiful surroundings are important, but what matters most is the people who will be there when you are not. Based on everything I experienced and witnessed at The Heritage at Twin Oaks, I would absolutely recommend this community to families looking for a place where they can feel confident that their loved one will be treated with compassion, respect, and genuine care. My sincere thanks to Matt, William, April, Deborah, and the entire team for the kindness and reassurance you gave me during an incredibly difficult time in my life.

Our family ultimately reached a point where we no longer trusted The Heritage to catch serious…read moreproblems unless we found them first. That conclusion came after more than a year of repeated problems, follow-ups, corrections and escalation to management and regional leadership. Our experience consistently came back to four areas: communication, training, accountability and consistency. We dealt with medication-order discrepancies, missing or inconsistent blood-pressure documentation, care-plan concerns, poor communication between shifts and situations where responsibility seemed to move from one person or department to another. We also witnessed friction between caregivers that added to our concerns about communication and teamwork. We documented problems, met with management and eventually escalated our concerns to regional leadership. Some issues were corrected after we identified them. Yet problems continued. There are employees at Heritage who genuinely cared about my mother. Our criticism is directed at the failure of the systems surrounding them. Families should not have to audit records, verify orders, chase answers and check whether previously reported problems stayed fixed. After more than a year, we no longer trusted the admin or its systems to catch problems before we did.

I worked at Solstice as a food server and dishwasher for about 4 months. The scheduling and hours…read morewere very reasonable, and I enjoyed getting to know the staff and residents. The residents are so sweet and it was so nice to work at a place where I got to know the people I was serving by name. It's a community of people you become a part of which is something I definitely appreciate.