The Village At Mapleshade is a upscale Assisted Living that surpasses expectations! The moment you…read morewalk in you have a feeling of belonging and friendliness shown by the caring staff. The rooms are beautifully appointed as are the common areas throughout the facility. The food and presentation are exceptional ! We have dined with my Mother several times and we have never been disappointed! We had previously been at two other local facilities that had no comparison to The Village At Mapleshade. The residents have many activities to keep them busy and the opportunity to make lasting friendships with new people! The facility makes an extra effort to keep families involved with monthly Family Nights that are always a real treat! We watched the facility being built from the ground up and it was defiantly worth the wait! We finally have a place that Mom loves and so do we! If your looking for the perfect place look no further than The Village At Mapleshade , you won't be disappointed! The staff and executives are truly dedicated to making this a home not only for the residents , but the families as well. The residents are not viewed as just residents they are family! A very satisfied Family!

Believe me we've tried! There are a few amazing people who work at Mapleshade and in no way do I…read morewant to tarnish the wonderful job those few do to go above and beyond. However, if you can not advocate for your loved one everyday this is not the place for them. I'vd had countless phone calls, text and email conversations to get things right and they don't change. What does change is the staff they have a horrific turnover and can not keep a Director, Asst Director or care staff. I am constantly having to complain about the cleanliness of my mom's room, taking out her trash (incontenant supplies) no one answering her emergency pendant and medication list errors. If I were you I'd look past the stunning atmosphere and think about the care your loved one needs.

Not a good place to work. Nurse is nice but picks favorites HR is no help, Director turns head to…read moreeverything going on Staff is not happy

The patient attendants were all very good at their job but they did not seem very happy to work…read morethere. The staff members in the front office were so phoney they couldn't even pretend to be nice people. They lie and tell you what you wanta to hear, but seldom follow through on anything. They kept the front courtyard under maintenance for months and months and couldn't care less who didn't like it. These 4th stage dementia patients get minimal care because the staff knows they can get away with it. If you hate your loved one, bring them here to makr them even more miserable!

My dad was at "the resort" for 40+ days after breaking a hip & having surgery. We were told this is…read morethe place to go for rehab & this was true. The rehab team here is wonderful-Lo, RJ, Frank, Karen, Courtney, & especially Michael (who at times was my personal counselor and truly "got" my dad) were fabulous with him. You guys are amazing! Thank you! Nurses/CNAs who were so wonderful to my dad & took time to truly help him (he admittedly was not an easy patient) were Ava, Leah (contract), Julia (wounds), Juanita & Josh (asst DONs), Vincent & Peter.Thank you! Ray at the front desk is as sweet as she can be and so very helpful (hope your delivery goes well!) Auntranette (Sugar) was also quite helpful. Food was okay. The food staff is so very sweet and they try to accommodate as best as they can. The system for patients ordering their food is great-but only if someone tells you what the system is which we did not learn til after he had been there a week. Now for the not so positive - He was transported there from the hospital around 3p on a Friday & we quickly learned this must be the very worst time to admit-there was no one there to get him situated. I had asked for a different chair in his room and that was delivered right away. Also on our tour we had requested a corner room & that was available, but other than that they did not even seem ready for him to arrive despite having a heads up. We got no information about where things were or how to do things or anything about the place until the following Monday. Admit papers were not even signed until he was almost leaving.There are suggestions I have for this process to be made more smooth for future incoming patients & their families who are already experiencing some sort of trauma.Most of his meds did not arrive for 3 days. They actually "borrowed" from other patients Rx until his arrived. Most of the nurses there I did not trust (either I heard them say something/saw them do something with my dad or another patient that did not sit well) so I brought my own cot and spent most nights with him. When we toured, we were told that every person who worked there is an employee, not contracted, yet my dad had at least one contract nurse or CNA every single day he was there. Some of those were really sweet, but most all nurses just seemed overworked and less than happy to be there, some taking that out on patients with sharp words or ignoring them and their needs completely. It is not surprising that we saw such turnover in the 40+ days he was there. The nurses do not feel supported & they are WAY understaffed. When we brought this to the attention of the Exec Dir, he told us that they were actually "over"staffed according to some statistic. All I know is call lights were on for a super long time before help came. It seems the staff often wanted US to tell them what to give the patient. That made no sense to me at all. A patient is there for expertise and medical care. Why would you ask ME what drugs he should take for pain, etc.? Make suggestions, give options with potential side effects then let me choose rather than telling me to research & let you know. And not sure why docs show up at 5-6a when patients are trying to sleep. Even bloodwork and X-rays were taken in the 2-3am range at times. So strange to wake people up for that. It appeared to me there is only one sweet lady & one older gentleman who do all the cleaning so how can it be expected that they would be able to do so much. It was evident that cleanliness is not this facililty's priority and the smell really was just almost too much for me some days. We ended up bringing in deodorizing gels for my dad's room & kept spray handy. Patient cleanliness was not a priority either. More than once I saw an elderly patient sleeping in his wheelchair by the nursing station-RIGHT IN FRONT of them-and he was sitting in urine that had also made its way into a puddle on the floor. I mentioned it to them & he sat there for at least an hour more before anyone helped him. With the exception of Sugar, the admin team were rarely available whether it be for a needed report for insurance or just a simple question regarding process and care. Communication between the teams & between the docs & nursing staff was beyond horrible. Clearly the left hand never knew what the right hand was doing and I, the patient's daughter, would fill everyone in as they came into his room (med changes, therapies, updates, even the reason he was there in the first place!) The only reason I feel I can leave as good as 3 stars is because of the rehab team. No complaints at all there. But the nursing.....I believe most here have a heart to help people but they are just so incredibly understaffed, many of the nurses have become cold toward patients and it showed. Sadly, I cannot recommend this place unless it is for outpatient rehab. I've seen the pat reply to some of these complaints. No need to reply-just do better for your patients.

Please do not take your loved one to Healthcare Resort. The staff is over worked and under…read moretrained. My parent was left in his bed most of the day. Team had no coordination of his day to day needs. The social worker never contacted us with his plan of care or progress. When we initiated contact, he did not follow through with insuring proper care was given. We met with the Healthcare Resort leadership. They had little information about my parent as their excuse was that we just started. I am concerned for other patients. This facility has a severe quality of care issues. My family of which 4 of us are either clinicians or work for CMS were shocked at patient treatment. To reiterate another persons comment, the patient floors smell horrible and there are constant call buttons going off while staff scrolling on their phone. We moved my parent to another facility which was a total 180. I am ashamed that providers like this exist for patients that needs these critical service to maintain a decent quality of life and care.

Prestonwood CCourt a Assisted Living and memory care in Plano offers fantastic resident-centered…read morecare in a warm, nurturing and supportive environment. The leadership and care teams are tenured and find joy in helping seniors live fully. It's a wonderful, professional and caring place! There are activities, discussion groups, events, exercise classes, various therapies available, Men's Night and much more!

Good staff, good food. rooms are a good size. weekly activities and plenty to do.read more

I volunteer at Day Spring and I can say it's a wonderful place. The staff is professional, loving…read moreand caring. I volunteer with the Lone Star Wheelers in giving assisted bicycle rides to the residents. It's a fantastic program and we invite others to come visit and check it out!

I adore the staff and residents at DaySpring. I'm the founder of Lone Star Wheelers, a nonprofit…read morethat offers free wheelchair bicycle joyrides. DaySpring graciously offered to be the first host location for the program. They have wheelchair ramp access to the Bluebonnet Trail and we take their residents (and non-residents too!) out for fresh air, sunshine, and conversation. Come by for a visit. You'll love it.

They are taking such good care of my mother! She needs wound care from a previous facility and they…read moreare on top of it! They have fun things to do each day, they encourage patients to eat in the dining room with others and have great food. She is very happy there.

What impressed me most about the Legacy Willow Bend is the staff and the sense of community. Team…read moremembers are attentive, compassionate, and clearly dedicated to making residents feel supported and valued. Residents themselves are engaged, friendly, and proud to call this community home, which speaks volumes about the culture. I would highly recommend The Legacy Willow Bend to anyone exploring senior living options in the area.

Still two stars. My mom is finally out after a little over a year. This place is great for people…read morein their 60s 70s and 80s. But you do see a lot of people that are not doing very well walking around with their walkers and their motor scooters.This place is for somebody that wants to get out be social and make friends. Their food is awful. When I say awful, I mean worse than elementary school cafeteria. No flavor. No seasoning. So bland. They called roasted things that were just literally boiled in water things. At least they only charge $75 a month for food, but that's all it was worth. Also, I got a message from somebody on next-door that said they used to work at the Highland Springs cafeteria and that their health Inspection never passed. I can believe it because on the top of the counter I saw the things that had been there over a year and a half my mother was there that had never been wiped off or cleaned. Really disgusting and I'm glad she's out.

Came here while visiting my grandparents, and needless to say, it was a wonderful experience all…read moretoo the man named Umar Syed! At Reunion Grill, to be exact. It was our first time, and he was very friendly and understanding, especially because my grandparents are hard of hearing and he was very patient with them. I hope he gets the recognition he deserves! (:

On the recommendation of a friend, our family contacted Mindy to help navigate the process of…read moremoving our parents to a senior living community. We would like to pay this strong recommendation forward. Mindy helped us in so many ways. Not only did she steer us through the process and offer her invaluable expertise and resources, but Mindy was incredibly supportive, generous with her time, patient with our seemingly endless questions, and showed a genuine kindness for which we are so grateful. This process is very involved and can be overwhelming. Working with Mindy made it so much easier. If your family is considering moving loved ones to a senior living community, we strongly recommend that your first step should be to contact Mindy and Senior Living Specialists Philly. Thank you, Mindy....You are a RockStar!!!!

I can't say enough great things about Paul and his co-worker Shelly Rudiger. Paul's name came up as…read morea tremendous resource in the 3 out of 4 UTSW online support group meetings. There is no fee for people and families to use their service. Shelly helped us to find an assisted living for my father in Tarrant County and a year later, she helped us secure an Independent living facility for my Mom in Dallas County. She saved us time because she knew which facilities fit our parameters for each parent. She set up appointments and saved us thousands of dollars by being able to negotiate a lower price than what we were quoted by the facility my Mom chose. To top it off, our phone calls, texts and emails were promptly responded to over the course of a year. Don't delay. Give Paul a call today!

My father lived at Sunrise for just over a year. The administration and staff of Sunrise were…read morewonderful. Their care, and attention to their residents is amazing. Our father had Alzheimer's and spent a year on the memory care floor. This of course, was a difficult time for him and our family. Sunrise staff cared for him, just as we would. Thank you Sunrise Plano for making his end of life as good as it could have been. We will never forget you.

This is in regards to the posting from a couple of days ago regarding Sunrise of Hillcrest at 635…read moreand Hillcrest. This has to be a boguss posting because I have recommended this community to dozens of people and know the Susan this person was commenting on. Susan respects ALL people and would never says the "n word" and would never refer to gay people as "you people". Never. It is a shame that a disgruntled employee or anyone else who has an issue with someone, would post an untruth about someone this way. Susan has the respect of her residents, their families, her employees, as well as, healthcare vendors in the community. There is no one that I would trust more to take care of my Dad or any other person I care about than Susan and her staff at Sunrise of Hillcrest. ~Rev. Angela Campbell