I developed sciatica during pregnancy in my 3rd trimester. I was unable to walk without limping and…read moreabsolutely miserable. From the initial scheduling phone call to the end, I had a wonderful experience. The scheduler handled my insurance, reached out to my Dr. for a referral and scheduled me several weeks out so I didn't have to worry about that later. Lexi was my PT and she was the best. Because I'm pregnant I was limited in what I could manage; she modified stretches and made sure I was comfortable while still providing relief. I reported my pain level an 8/10 at our first appointment and by the last one, it was 3/10. I'm still doing stretches daily and while it flares up every now and then, I can function again. Thanks Lexi for being the best!

Unfortunately I experienced what no client in pain and needing therapy should have to undergo. The…read moreoffice staff was and always has been excellent in attempting to schedule, and in their courtesy and cheerfulness. I received massage therapy for about a year here with a good therapist who took his job and my health very seriously, but he left. They have been booking way out and have not hired anyone else, so I had to take an appt. elsewhere as I am a 66 y.o. woman with quite severe hip, neck, back, and knee pain. When I came in last week on my spring break (I'm a teacher), I tweaked my upper hip getting out of the car, and went inside. I paid my copay, and was waiting for Mia to come out. The front office staff member told her I had pulled on a muscle, so when Mia came out I explained that I better not have that area worked on, and also at my one appt. I could find a week before, the therapist used hot stones around my neck, and together with the high stress I'm under (my mother is dying and daughter in crisis), I was recovering from a stress rash around my neck, so please don't work there. But I still needed to get relief/have the long awaited treatment on my lower hips, upper back, legs, arms, etc., to which she replied with a rude tone of voice and facial expression: "For An Hour??" I tried to explain that yes, I needed it, as my steady therapy was not available. She then said: " I have a waiting list of 100 people". I said, I'm here waiting to get help for my pain and you're telling me about how many people are on your wait list? To which she said: "I didn't say that"... (a complete lie-she just said it). So..... Her attitude of complete lack of concern for the clients welfare, lack of professionalism, care or intention to H-E-L-P me get the therapy for which I came there, lead me to never want to go back again. She is not fit to serve as a health care provider, and even though our region has a shortage of massage therapists, you want to avoid going to IRG Silverlake with Mia, who will treat you rudely and inappropriately if she feels like it, no integrity whatsoever. Also in the one prior appt. I had with her, it was at a very lackluster and mediocre skill level. I would like to add that the director did call me and took notes on what happened, and did apologize, which was appreciated. I do think that based on my experience over the year, that he Does Care about the quality of service they provide to their clients seeking treatment from pain and mobility issues. However, their lack of hiring someone to cover the need of clients for three months is troubling (I don't know to what extent he is responsible). Health Care is in a seriously difficult situation though now, financially and otherwise, and I had tried to give the benefit of the doubt, until being treated with such a low level of concern for the welfare of my health, and the basics of how to treat a client with courtesy and care. Let's try to bring each other up and not down in this crazy world? Be Well Everyone!

Dr V and Erin are always very friendly and Dr. V has helped me and my husband with our aches and…read morepains. Highly recommend.

My experiences were great. The doctor and receptionists were very friendly and helpful but my…read moreinsurance covers massages and the 1st time I came in to be helped I asked for massages. The receptionist said she will put me on the waiting list. Seven months down the line, I am still on the waiting list. I am saying to myself, COME ON: I am only getting half of my services. I DO NOT Recommend this place to anyone. When I use my card to pay for my session; the receptionist took the card and copy it without my permission. I asked her why she copied it and her reply was: "just in case there's a refund". I dont like the underhandness. They lure you by promising massages and they dont deliver. This is not how a business should be conducted! If theres a choice, there will b no stars You b the judge of that!I I do not know how they can have 5 stars if half of the service is not provided

This is a wonderful Chiropractic Clinic. The doctor, Dr. Jo, is wonderful and the massage medical…read morestaff are wonderful, too. They do acupuncture, cupping and other Asian treatments. The office staff is very friendly and helpful. I say call them or stop by and schedule an appointment. They do take medical insurance.

I had a referral from my doctor (Kaiser Insurance) for massage therapy and was referred to Eden…read moreClinic. I called to make an appointment, and the woman I spoke with confirmed that I had Kaiser Insurance and said they do accept it. But then I was told that I could only make an appointment if wanted massage therapy AND chiropractic care AND acupuncture. I explained I didn't need or want all three, and only wanted massage therapy. They insisted that I couldn't be seen for just that and I had to do all three, and said, "I don't really know how to explain it..." I asked to speak to someone else, and when the same person came back on the line, she then said they didn't take Kaiser insurance. Something feels scammy and smells fishy to me about this whole interaction and company. No thanks.

Just wanted to shout out Jarlo, Macey and the rest of the team at Gateway IRG! I was so impressed…read morewith the personalized care I received. they made me feel at ease and I can see how much care they put into their work. Thank you Jarlo and Macie for helping me heal and for helping me get through a difficult situation. I am a big fan!!!!

I've now been to IRG Gateway for two different issues a year apart. I cannot say enough about the…read morehigh quality of care I received. This last time Mark was my therapist and he listened carefully, giving me several routes to fix my problems. I actually enjoyed my time there, and left having learned a lot.

Absolutely incredible service! The chiropractor doctor was thorough and explained everything…read moreclearly for my treatment plan. I am thankful to have this place!

The entire staff at Mill Creek Wellness Center wanted to help me get to the bottom of what was…read morecausing my pain. Not just the amazing doctors, but the physical therapist and the front desk staff were committed to making sure I got better. I cannot say enough good things about this place, and I appreciate them so much!

Im horrified, still shaking. I've been going there close to…read more15 years. Started many years ago with me bringing a friend who had MS, I then started going there as well over the years To get some adjustments with our insurance coverages and after what took place today I am absolutely terrified and confused... I arrived early for my 6pm appointment with Dr Ball, I saw a new person at the desk, she was polite at first, i offered to give her my new debit card to keep on file.So I could pay my forty dollar coPay on monday or wednesday?Which is my payday as we live paycheck to paycheck right now with the high cost of living in washington state, usually the people at the desk are lenient about it.And it's not a problem, and we don't carry a balance... She was very argumentative, picked up the phone and started reporting it to a manager as if ive done something wrong . I was confused about her attitude, and I let her know that it's usually not a problem If i've ever asked and it's only a couple of days, we have very expensive insurance That covers everything.And she kept arguing... being disrespectful, I asked her to stop with her causing me stress as I was there for a painful issue, she kept lecturing, gas liteing, baiting me, I finally said please stop!! I went to room 4 , the door was open at that point, and I could hear her talking really loud in the front office about me.Saying untrue statements to someone on the phone... She saw me in hallway , I asked her to stop talking about me like that, inappropriate..she tried to force me to take her phone , i said not appropriate, and I went inside the room closed the door waiting for the dr ball to come in for my appointment. Suddenly the door burst open, Dr Ball had a look of anger on his face that I've never seen before he came rushing towards me, yelling , what did you do to her!! GET OUT !! I was shaking, I was not all the way dressed, n afraid of dr ball at that point, I entered the hallway rushing toward the door confused, Two more people started yelling at me.Get out.Get out, never come back here, get out.Get out. I was shaking , in shock, The front desk person, had some type of a break down, acting as though she was attacked, when I was in another room, not near her at all. Last year Jennifer refused my cash coPay at one of my appointments, she then labeled me as not paying coPays, she said it in front of others at front lobby, I had a zero balance at that point.But she still refused my cash payment for the co.Pay that day. Later that day, I decided To call her.I asked her to please not treat me that way.And she did apologize,. Todays horrifying events , so wrong on so many levels. I see many other reviews with similar issues regarding the care and front desk

Been a patient here for over 4 years. Always a welcoming experience. Dr. Barrett and Dr. Ball…read morereally care about their patients and helping people.

Great chiropractor, I was seen over the few years and I can genuinely say that the doctor does…read moregreat work and cares for his patients. The office is smaller but very presentable and nice, the office ladies are cool as well!

Such a warm and welcoming place! Great service and very friendly staff! Always feel better after my…read morevisits.

This place is the best! I've been to physical therapy for various minor aches and injuries over the…read moreyears, but none of the other clinics I've visited have come close. I chose PNW Physical Therapy initially because I needed to find a clinic within walking distance from my home. I had surgery on my shoulder which meant that driving wouldn't be an option for a couple of months. Andrew was my primary PT, but I also saw Kylie a couple of times and got to know a few others around the clinic (including the owner, Jamie, who is awesome!) over the ~4.5 months I was going. Every session was 1-on-1 for the full 50ish minutes, which was different than any other clinic I had been to. Each appointment started with some assisted stretching and mobility exercises before moving into range of motion and strengthening. Every exercise was demonstrated for me and my therapist always ensured I wasn't experiencing any pain or discomfort. My main interest was getting back to a place where I could golf again, and after a couple of months spent restoring my range of motion, we started doing exercises that were more tailored to my activity preferences. The office was cooperative with my financial circumstances and honest throughout the entire process, never trying to schedule my for excessive appointments or take advantage of the situation. I'm now happy to say that I've been cleared by my surgeon to resume full activity and he was very impressed with my progress over the months. Now that I'm all finished, it feels kind of weird to say that I'll miss going to physical therapy every week!

Yesterday marked the end of my therapy with PNW Therapy. I have gone to other therapists for knee…read morereplacement and hand surgery. This time I picked a different therapist for knee replacement. I am so glad that I did. Jamie Lee was my therapist. He was a joy to work with. He listened to what I had to say, even if it was off the subject. They got me an extended prescription. As I was still have knee problems after 3 years. Bottom line is, I will never look for another place for therapy as this is now my place for any kind of Therapy. Aloha to all at PNW. You made an 83 year old feel like an 80 year old. Lol. Thanks