If I could give zero stars I would. IRG is rude to patients, charges them violating human reason,…read morecancels your appointments and moves them at will and has not customer service. IRG does not care about patient recovery but charging $50 for cancelation when patients are 5 min late. The young staff in the front desk seems very annoyed with their jobs providing no customer service. They do not give you confirmation for your appointments and their text reminder service is always broken. Do not spend your money here, find another place, one that actually cares about patients.

$$ over quality care I had a very good initial appointment…read morewith Dr. Lauren but was then quickly pawned off to an assistant, which felt like bait and switch. I rolled with it, but was never able to get the 2-3 appointments per week with Dr. L that she recommended. Fast-forward to I think I'm making good progress and I get a text saying I can only schedule day-of appointments because I have had to cancel within 24 hour 4 times now. I am am full-time employee and am forced to put work meetings that crop up late first. I then took a bad fall last week and hurt my knee. Rather than ask if they could help with my knee, they did that. Too bad for them as I have great insurance and pay on time.

Needed a new pt as I moved too far from my previous who was also excellent. The staff and PT team…read moreare very helpful, knowledgeable, and work to get you better. They listen to your issues, explain what is going on, and implement a plan to get you well again. 5 stars! Glad they arent too far away! Home run!

I've been sending patients to Seattle Hill P.T. for a very long time. Always get great feedback…read morefrom my patients.

I've needed physical therapy for a number of sports and home improvement related injuries over the…read moreyears. In that time I've tried a number of PT offices between Redmond and Bothell. Therapeutic Associates North Creek is by far the stand out facility. The thing that sets it apart is the specific expertise and the investment in people (their staff) that becomes evident on your first visit. Dr. Amber Dodd is simply the best at what she does. She is the PT that our entire family requests when we need post-op care, treatment for sprains, herniated disc, sciatica, frozen shoulder, whatever we need she helps us. She's not the only super-star in this office, but if you need the best, she's the schedule you want to reserve.

I had 5 visits. 2 out of 5 visits, I was hurt doing the exercises I was given to do. I now have…read moredaily pain in a part of my body that I never had pain in before going here. And yes, I told them about it both times. The first time, concern was shown and efforts were made to modify things. The second time I was hurt by the different exercises, I decided never to return because I no longer trusted them and felt like I was being funneled into a "one size fits all" exercise program that was clearly troublesome for me. When the business called me because I didn't make any more appointments, I explained I wasn't coming back because I had been hurt a second time. Then the business seemed to take this information from me lightly and said if I ever wanted to come back, give them a call. That will never happen as I don't trust them to help me. I greatly regret ever going here. Who wants to pay to be injured? I don't recommend this place. This is also the first physical therapy place I've gone to where sometimes your appointment is with an assistant and not the physical therapist, which is a practice I don't like.

DO NOT GO HERE....This is an unfortunate review because my therapists were great. If you have any…read moreconditions that might make you miss some appointments like migraines and then follow THEIR policy of not coming in when sick they will just stop scheduling you and never have any other conversation about it.

To have a good team you have to have a good management, someone who puts in the extra time, covers…read morefor other employees. Making sure the clients are getting what they need. Of course the love of music, that would be Linda. Always there to help clients and employees. Make best recovery time experience. Thank you Linda

I went to Premier Physical Therapy in Mill Creek after having had a knee surgery this year for a…read moremeniscus repair. I selected Eli as my physical therapist, and he did a great job, and is really a great physical therapist. Also, the entire staff was excellent, and the facility is large and well equipped. I would highly recommend going to Premier Physical Therapy in Mill Creek.

I scheduled a new patient appointment with a specific therapist and when I showed up for my…read moreappointment I discovered that I was moved to a different therapist. Needless to say I did not keep my appointment so potential patients be aware!

I developed sciatica during pregnancy in my 3rd trimester. I was unable to walk without limping and…read moreabsolutely miserable. From the initial scheduling phone call to the end, I had a wonderful experience. The scheduler handled my insurance, reached out to my Dr. for a referral and scheduled me several weeks out so I didn't have to worry about that later. Lexi was my PT and she was the best. Because I'm pregnant I was limited in what I could manage; she modified stretches and made sure I was comfortable while still providing relief. I reported my pain level an 8/10 at our first appointment and by the last one, it was 3/10. I'm still doing stretches daily and while it flares up every now and then, I can function again. Thanks Lexi for being the best!

Unfortunately I experienced what no client in pain and needing therapy should have to undergo. The…read moreoffice staff was and always has been excellent in attempting to schedule, and in their courtesy and cheerfulness. I received massage therapy for about a year here with a good therapist who took his job and my health very seriously, but he left. They have been booking way out and have not hired anyone else, so I had to take an appt. elsewhere as I am a 66 y.o. woman with quite severe hip, neck, back, and knee pain. When I came in last week on my spring break (I'm a teacher), I tweaked my upper hip getting out of the car, and went inside. I paid my copay, and was waiting for Mia to come out. The front office staff member told her I had pulled on a muscle, so when Mia came out I explained that I better not have that area worked on, and also at my one appt. I could find a week before, the therapist used hot stones around my neck, and together with the high stress I'm under (my mother is dying and daughter in crisis), I was recovering from a stress rash around my neck, so please don't work there. But I still needed to get relief/have the long awaited treatment on my lower hips, upper back, legs, arms, etc., to which she replied with a rude tone of voice and facial expression: "For An Hour??" I tried to explain that yes, I needed it, as my steady therapy was not available. She then said: " I have a waiting list of 100 people". I said, I'm here waiting to get help for my pain and you're telling me about how many people are on your wait list? To which she said: "I didn't say that"... (a complete lie-she just said it). So..... Her attitude of complete lack of concern for the clients welfare, lack of professionalism, care or intention to H-E-L-P me get the therapy for which I came there, lead me to never want to go back again. She is not fit to serve as a health care provider, and even though our region has a shortage of massage therapists, you want to avoid going to IRG Silverlake with Mia, who will treat you rudely and inappropriately if she feels like it, no integrity whatsoever. Also in the one prior appt. I had with her, it was at a very lackluster and mediocre skill level. I would like to add that the director did call me and took notes on what happened, and did apologize, which was appreciated. I do think that based on my experience over the year, that he Does Care about the quality of service they provide to their clients seeking treatment from pain and mobility issues. However, their lack of hiring someone to cover the need of clients for three months is troubling (I don't know to what extent he is responsible). Health Care is in a seriously difficult situation though now, financially and otherwise, and I had tried to give the benefit of the doubt, until being treated with such a low level of concern for the welfare of my health, and the basics of how to treat a client with courtesy and care. Let's try to bring each other up and not down in this crazy world? Be Well Everyone!

IRG -Murphy's Corner-staff Is the best! Recently, I injured my back, the damages; L4-5 herniated…read moredisc and compression fractures. I was wobbly and limping along, and couldn't walk, sit, drive or sleep without constant daily back pain. My PCP referred me to IRG. At my first session, I couldn't lift my gluteus maximus (butt) off the therapy table, had to roll on my side, do hand pushes to sit up on the table, and had to use handrails to go up steps--I was in awful shape. But, my PT was Jensine L. (awesome therapist), she got me working out those dormant butt and thigh muscles. I did my exercises daily: Squats, crab walks, treadmill, bicycle and yes those famous T-squeezes (private joke). My gluteus maximus are on FIRE!! I was just discharged from PT after 6 weeks of therapy and has absolutely improved. I'm better than I was before the injury and feeling great because my BACK PAIN is gone. Keep up the good work Jensine and IRG!!!

If someone there could return any of my phone calls I'd appreciate it!!…read more I went here three times for hip pain while running after giving birth. I didn't really feel like it was in any way beneficial, so I cancel my appointments and stopped going. Bills started coming in. With my decent insurance it was still $90 a visit!! Robbery... Their system isn't smart enough to consolidate, and somehow even though I only went 3 times I got 5 bills in 2 weeks. I thought I paid them all, but a few months later I got more. Paid those... Got yet another bill last week!! Also, they charge a "open account" fee of $11 every month. I have no clue how they feel they have expense enough literally to just have an account there to charge $11 a month but I've been hit with it 3 times now. I have called at least 3 times to try and sort this out. I just want to close my account and not get any more bills, how hard is this?!

First visit. Cordial and empathetic staff. Very comfortable atmosphere. Excellent facility. Well…read moreequipped. Therapist very knowledgable and professional. Very thorough review of maladies and effective treatments. Looking forward to next visit. Just completed my last visit. Received excellent treatment. The only down side is parking scofflaws blocked me in twice. The staff was kind enough to assist in getting my vehicle out both times.

Wow. I was referred here and the service was so absolutely terrible on my initial call to the…read moreclinic that after 15 minutes I advised I would seek treatment elsewhere. I can't comment on the level of care they provide, because to be perfectly honest, I wasn't going to risk it.

This is the BEST physical therapy experience I have ever had! They really work with me and the…read moreteam really cares. Everyone there is so welcoming as well

I didn't enjoy my PT here. I went four or five times to fix my sciatica and had a different…read moretherapist every time. One in particular was extremely aggressive and I ended up in more pain than I started with. The exercises were really involved, and they changed every week, so I found them almost impossible to replicate on my own at home. I ended up getting exercises from PTs on YouTube that worked.