Tufesa stepped up when Greyhound takes a turn with passengers in the wrong direction!…read more Greyhound is inconsistent with the service it provides to all customers, Leaving passengers stranded or scrambling to find another way to get to their destinations. Thank goodness there was a Better Alternative!!! I spoke with Sebastian who was bilingual and local in a US call center I asked if he spoken English and with a half second with clear understanding he confirmed that he spoke English. I explained to him my friends' last minute problem at greyhound. 1. He acknowledged the situation immediately and put me on hold. He came back with Clear Cut instructions and information from his direct supervisor of what Tufesa would do for the passenger. 2. I was able to merger the calls and he calmed the passenger distress with his voice with clear instructions of location and direction. Explaining where the station was and it gave him time to get to the station on 27th avenue. 3. Sebastian confirmed his ticket purchase text and said that Tufesa had plenty of room for him and other passengers. That was probably the greatest experience I've have seen of a competitor bus company. The service was clean and easy and I appreciate your empathy towards the people you serve as a service company! Give Tufesa a try when traveling abroad and remember this experience will help others know that there are alternatives other than the greyhound. Thank you again Sebastian @ Tufesa Phoenix call center!

On March 6, 2026, my daughters and I traveled from Phoenix to Nogales using Tufesa International…read moreLLC. I purchased 4 tickets through the official Tufesa app on February 20, 2026 (Receipt #1851-3109, total $168.48). At the time of purchase I selected seats 13, 14, 15 and 16 so my daughters and I could sit together, including one minor passenger. We arrived at the Phoenix terminal about two hours before departure, and at the ticket window staff confirmed that our QR codes were valid for boarding. However, when boarding began, we were suddenly told that our names were not on the passenger list. We were sent back to the ticket window even though we showed: * QR tickets * payment receipt * confirmation purchased weeks earlier We were left standing over 30 minutes while the bus was preparing to leave. During this time, an employee who identified herself only as "Alejandra" or "Alejandrina" behaved in a very rude and dismissive manner, blaming us for purchasing tickets through the mobile app and refusing to provide her full name when asked. While we were still at the terminal trying to resolve the issue, we suddenly received a notification in the system showing different seat numbers (31, 34, 27, 38) instead of the seats we originally purchased. This clearly indicates that our original seats were reassigned at the last minute. We were then forced to board with separate seats at the back of the bus, even after explaining that one passenger was a minor who needed to sit with a parent. This situation raises serious concerns regarding: * confirmed tickets not being honored * possible seat resale or overbooking * extremely poor customer service at the Phoenix location * lack of accountability from staff I have documented the incident with screenshots of the payment receipt, ticket folios, and seat reassignment, and I have submitted a formal complaint. I hope the company reviews what happened at the Phoenix terminal and ensures that confirmed reservations are respected in the future.

Outstanding service! I contacted Michael through their…read morecompany website for a professional service for a van. Immediate contact & fluid communication. Michael was able to give me a quote the same day! The day of service, the van came on time & got good remarks from my manager. Definitely recommend if you want reliable & dependable service.

I work for a travel agency and I have been around the transportation industry for some time now…read more When I got in contact with Bill Martino he was straight to the point, very knowledgeable around the area, and very attentive. With some of my experience around the transportation industry this is one of the best I have seen so far. This transportation company did not let me down, if you prefer quality over quantity this is the company for you.

After a bit of research and a few phone calls and email exchanges with Lena and Lynn at VIA…read moreTrailways, I hired two buses for a corporate event this week and was super pleased with the experience. The buses were on time for the arrival and departure, the drivers were professional, and most of all, they kept our precious cargo (our employees) safe! I found the pricing reasonable and would absolutely work with this company again and recommend them if you're in the market for some reliable transportation for your group!

This company was awesome! Lynn was great to work with and the shuttle driver was super…read moreprofessional! Everything was on schedule and went exactly how they said it would! Affordable pricing and high quality service gets 5 stars! The shuttle was really clean and nice as well!!

James is amazing to work with and super friendly!!! I forgot to write my review but I have used…read moreJames 3-4 times in the last year -- he has taken us to events and parties and he is always accommodating. Thank you James!! I have sent your information to others to make sure that they use you for their bus needs!

James is the absolute BEST. I have been using him to go to raves, concerts, and sporting events…read morelike WMO in the Phoenix area for nearly 5 years now. He is the first party bus service I always text as he ALWAYS provides the absolute best prices. He has always been very understanding and flexible when changes have had to be made last minute and I always trust him to get our group home safe. He is also super considerate and always brings us a big cooler on the bus with water and drinks for the ride! I have ridden with 5+ party bus companies in the area and have gotten quotes from 20+. I am telling you, if you have a group of 25 or less and you are looking for a party bus, you will not beat James and Arizona Bus Company.

Jacob was so kind and professional from start to finish. We were visiting Phoenix/Scottsdale area…read morefrom out of town and I contacted him due to his great reviews. Jacob Transportation did not disappoint! Jacob went out of his way to help us out with scheduling a ride home from a concert event on NYE so we wouldn't have to deal with the chaos of uber. Jacob/his staff were so patient with us when we had trouble locating them and gave proper directions. The car was clean, the driver was friendly, and we got to our destination safely. Jacob Transportation is definitely the best choice when visiting Phoenix/Scottsdale. I am very thankful for his exceptional customer service and will definitely use his company again if I am visiting. I highly recommend his company for all your ride share needs. Thanks Jacob!

We booked Jacob's transportation for our son's senior prom, and we are really happy we did . Jacob…read morewas very respectful and talked me through everything , he was on time and took very good care of the group of kids. thank you Jacob

I had a solid experience at the Phoenix Sky Harbor Greyhound Station. The staff were genuinely…read morehelpful and friendly, which always makes travel smoother. While the building itself is older, it was clean and well maintained. There were also plenty of snack options available, which was convenient to grab something before the ride. Overall, it's a functional, comfortable stop that gets the job done and offers a pleasant start to your journey.

I am so unbelievably angry with Greyhound and how they can just cancel a trip without any remorse…read moreto what kind of chaos it's causing the people who depend on them to get to where they need to go. My mom has to cancel her entire trip because they have issues. Issues is correct, and no wonder you are disappearing as we speak. You SUCK!!!!!

We used All Aboard for a recent function at our subdivision. They were perfect! On time. Clean bus…read more Everything was great.

My tour group had the pleasure of being driven around the southwest by Lisa Misamore at All Aboard…read moreAmerica. The bus was extremely comfortable and Lisa was diligent about keeping the bus spotless. She was an amazing driver - friendly, knowledgeable, and happy to answer questions about the area. It was an extremely enjoyable 6 days with Lisa and All Aboard America!

Bus ride smooth. Driver was pleasant, made for a nice ride. The ride out to Barry Goldwater Range…read moreseemed so quick.

Our driver Jay was awesome ! He was our driver for the Arizona bowl and he was so kind , helpful…read moreand understanding that our cheerleaders were special needs and had certain requirements. Snoop special Stars Cheer approve . I hope we get him next year . Thank you Jay

HORRIBLE! DO NOT use Lux Transportation for anything! First our driver was 20 minutes late! We…read morerented a 50 passenger party bus for my wedding. It had NO AC! It was 91 degrees inside the bus when it arrived and we loa 43 people inside. We had older people ready to pass out. I the bride had to call and complain I was hung up on twice said they would call back and never did. So I had to call again and loose it on them! I was told it had AC when it left! I told them they will send something else to our location that had AC! We had to wait 1hr 30 minutes for another bus to arrive when it did that bus didn't have working AC either! It was absolutely horrible! NEVER AGAIN!

NEVER, EVER should you book with this awful company!!!…read more A black bus with no air conditioning on a hot Arizona day is a recipe for disaster. Almost criminal, really. But, that's what you should expect with these people. This was a booking for a VIP client event on Feb 28, 2019. 1) They show up 15 minutes late. Timing was important. I made that clear when I confirmed pick up with both Bryan and the driver. 2) The black bus had no A/C. We had to put one of our clients in an Uber back to the hotel after she fell ill due to heat on the bus. I learned yesterday that the reason four people didn't come to our dinner that night or meetings the next day was due to being overheated on the ride home. 3) The WORST part: while I'm panicking during the event, trying to get another bus, or, thinking how to get this bus fixed I called Lux twice. Bryan NEVER CALLED BACK. Stellar. Two days and three additional calls have yielded no response. (photo of calls in the event they try to deny)

I have done this Valley Metro/Sky Train combo a couple of times now. If you ride the Valley Metro…read moreto the stop at 44th street and Washington, you can exit and take the escalators to the Sky Harbor Sky Train which will take you to the terminals. I only live a couple of miles from a Valley Metro light rail stop, so I can lift or uber over for cheap if I need to use this system last minute. Usually when I am doing a 2-4 day trip, I park over at one of the airport shuttle locations outside of Sky Harbor airport and ride in. If I am going on a long trip overseas, I will ask someone to drop me off and pick me up. This light rail option is my last resort option if no one is available or if I just don't feel like paying to park at the airport. The nice thing about the Valley Metro/Sky Train is that it is cheap. It is only $2 to ride the light rail. Yes, you are dealing with the interesting characters that ride the light rail if you go this route. But it is a small price to pay to make a budget friendly trip. The bad thing about using this is that you cannot leave your car overnight at a Valley Metro park-n-ride. So leaving your car there and going away for a few days is not an option. Unless you want to come back and find out that your car was towed. The other thing is that it can take awhile to get to the airport on the light rail. So you have to plan ahead to make sure you arrive at your gate on time. Both the Valley Metro and Sky Train run 24/7. The Valley Metro runs less trains overnight.

The SkyTrain is my jam! I didn't use it for many trips to AZ and I'm not sure why. Did it not exist…read moreyet? Was I just clueless? For those of you that don't know, it's completely free unlike the NYC SkyTrain. And once you get to 44th Street Station and off airport property, you can get an Uber or a Lyft for like half the price. I always call it from the Crowne Plaza across the street so I have an A/C spot to sit if I need it to wait for my ride.