I rarely leave negative reviews, but I feel obligated to warn other couples about our experience with Eventful Designs.
We hired Christy for our wedding invitations with a budget of over $3,000, expecting professional service and a beautiful finished product. What we received was an absolute nightmare that has left us scrambling the night before our invitations need to go out.
The invitations arrived completely unassembled. When I questioned this, I was informed there was a $400 assembly fee that was never mentioned or discussed during our consultations. Any professional vendor would have been crystal clear about this upfront rather than springing it on clients at delivery.
The belly bands we had discussed were also missing entirely. When I brought this up, I was told it was noted as "something discussed but not finalized." If there was any question about what was included in our order, that should have been clarified before production--not left for us to discover when it's too late.
We're mailing these invitations later than planned largely because Christy took an unusually long time to replicate a simple pattern, even though we provided her with an exact example of what we wanted. The back-and-forth added weeks to the process.
We're now forced to spend our evening doing the assembly work ourselves that we paid over $3,000 for. What was supposed to be a fun family activity stuffing invitations has turned into a stressful project frantically completing work a professional was hired to do. Our invitations will now look homemade despite the premium price tag.
When I expressed how unacceptable this situation was, Christy offered a $250 refund. On an order over $3,000 where we're doing the assembly work ourselves with missing components? That's insulting. When I pushed back, she refused to offer more and suggested we could drive to her location to have her complete them or have someone pick them up--which doesn't work with our work schedules or mailing timeline.
Her final email essentially said "take it or leave it" and wished us well. No real accountability, no genuine effort to make this right. Just a complete lack of professionalism and customer service throughout the entire process.
We are now consulting with an attorney about our options given that we did not receive the complete services we paid for.
If you want clear, upfront communication about pricing and what's included, a vendor who follows through on commitments, professional service worthy of premium pricing, to actually receive a finished product, and less stress during wedding planning--look elsewhere.
There are plenty of invitation designers who will treat you professionally and deliver what they promise. Eventful Designs is not one of them.
Save yourself thousands of dollars and countless hours of stress. We deeply regret choosing this vendor and wouldn't recommend them to anyone. read more