Event Magic - What can I say? Well, I have lots to say about this wonderful business. One day before our huge, 250 people event, I found myself in need of some very important items to ensure our event was a success. I needed to secure 9 table clothes and 72 water pitchers. I had made potential arrangements with another company in Hayward for the pitchers and called another local business in Oakland for the table clothes and was given a price that I was not satisfied with. Plus I felt like the price was raised on the table clothes because this company felt I needed them desperately so perhaps they felt I would accept their price. Nope, not me...I sought another company and prayerfully I ended up having a conversation with a very nice gentleman by the name of Henry at Event Magic. He was honest, helpful and most importantly he came across as having integrity, which is a character that is sadly lacking in most business practices of today and immediately I knew I had the right person and the right business.
Henry did not have the table clothes I needed in stock, but he went the extra mile made a phone call and to have the (9) table clothes I needed picked-up and delivered so that I could pick them up. Now I am not talking about a huge order of big ticket items...I am talking about (9) little table clothes that I am sure did not make a BIG difference in his revenue, but it would have made the BIGGEST of difference in the outcome of our catering event. You see with Henry and Event Magic, their customers matter, for me that's a proven fact. Thank you, Henry!
When my brother and I arrived at Event Magic to pick-up our table clothes I was tired, I was rushing and embarrassingly looking like a hot mess as I had been up preparing and cooking food for almost 24-hours straight. Henry over heard a call I had made and my frustration with this "other company in Hayward". Due to the time and traffic I would not make it to Hayward by 5PM to pick-up my 72-water pitchers; I was only going to be perhaps 10-15 minutes behind schedule and I was told by the "Other" business that it's not their policy to wait on a customer. Shocked by this, Henry and his staff went into over drive to make sure I had what I needed. You would have thought this was their event the way they started tossing out ideas of what I could do and use. He/they could have easily sold me on the 72-pitchers as I was now desperate, but instead, they offered a better more reasonable solution for us.
Would I recommend Event Magic, absolutely! They were nice, professional, willing to sacrifice and even reduced their prices to help us stay within our budget...WOW, unheard of! Right down to the wise man who sat in the chair at the front door observing how everything went down to the workers who made sure the count was right, the items were loaded in our vehicle right, to Mr. Truth (that's what he "changed" his name to...congrats on the new baby) and thank you for laughter and for standing on the "truth of integrity I know that many people have their friends right a review to boost businesses, well this is from a genuine customer and a fellow business woman who appreciates honesty, integrity , professionalism and going the extra mile. This is not seen in today's business practices.
Our catering and lunch food delivery business supports our nonprofit which supports women and children in Oakland and Henry took this opportunity to support us by helping us have a successful event and many women and children are the recipients of this business kindness towards us. Please accept my apologies Henry for the delay in writing this review, but as you know we just moved into our office and trying to launch 3 businesses as the same time is a lot of work, but nevertheless, I believe in keeping my word and I wanted to write this review but did not want to rush it; I wanted it to be sincere and genuinely reflective of my/our experience with Event Magic. I look forward to a long relationship with Event Magic! To Henry, the wise man in the chair at the door, Mr. Truth and to ALL the WONDERFUL workers who counted the items, searched for items and carried and loaded items in our vehicle, I offer a heartfelt thanks to each of you! May God continue to richly bless you all!
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