I'm honestly shocked by the whole experience! As soon as I walked in, the stylist goes "what do you…read morewant?" no hello, no how are you, no welcome in. Then the whole time she was acting like she was super disgusted with me and didn't want to touch my hair. She even made a few remarks that made me super uncomfortable. Also, it was the quickest hair appointment I've ever had. I was in and out of there in 45 minutes for a wash blow dry and a cut - and it's coming from someone with thick, course hair! I felt so rushed & like she didn't want to waste her time on my hair.

Service is always A1+...love Brittany, she does a great job on my hair. Always feel welcome!read more

Lip & Chin wax with Remy, great job, really happy with the service, and it is a lovely salon.read more

Needed a quick fix for a wedding, overpriced and not as good as expected. My hair curls fell out in…read morean instant and the eye makeup was lame. I had to redo both myself

Fabulous experience, fabulous hair color & cut and Amazing stylist, Kristin Parady!! Great salon!read more

We got our hair and makeup Done here for a friend's wedding…read more Brittany was great for makeup!!! I always have trouble with makeup staying put. But this lasted all night! I loved the fake eyelashes. They took a little while to get used to but they looked so great in pictures! I showed pictures of what I wanted my hair to look like and they did not disappoint either!

Amazing experience! Lucia did a beautiful cut, color, and blow dry. She's super friendly, the salon…read moreis gorgeous and relaxing, and she works efficiently while still giving great results. I'll definitely be back!

Been seeing Lucia for all my hair needs for many years. Her new space is amazing and welcoming…read more Great service and reasonable prices. Highly recommended!

I made an appointment here for a blow out (summer '17) while in Gloucester from out of town for a…read morewedding based on the convenient location and good Yelp reviews. The whole experience was a disaster start to finish. They didn't honor my appointment time and had me wait over 30 minutes, did a TERRIBLE job with my hair, and to top it off charged me $40 instead of the $30-35 that was listed on the website at the time. I have normal/fine shoulder-length hair, not thick or course. I've never had such a painful blow out. The stylist burned my ear with the blowdryer, and left multiple round brushes curled (tangled) in my hair (why not use rollers?) and walked away while she took the trash out and started doing the towel laundry for the salon. So bizarre and unprofessional - I've never seen anything like this at a salon. My hair looked flat and frazzled at the end, and I was stressed out because it took way longer than expected and left me with not much time to do my own makeup before the wedding I was attending. If I had had more time, I would have showered at the hotel and redone my blowout myself. Oh, and she waited until the very end of the appointment to mention they were cash only - not sure why she couldn't have mentioned that when I was forced to wait 30 min when I showed up so I could have gone to the ATM them. Maybe they treat locals better here, but if you're in town for a wedding I cannot overemphasize AVOIDING this place at all costs.

Got an updo with Rosalie and loved it. I brought a few possible styles to show her, and she matched…read morethe style with the texture of my hair and did a beautiful job!

Really love this salon and the stylists! Going on several recommendations, I called the Hair and…read moreColor Studio on Main St in downtown Gloucester. Making an appointment was quite easy after I'd described what I was looking for. When I arrived for my appointment, I was offered my choice of assorted coffees, teas & freshly baked goods. My jacket was hung & I was given a tour. The salon is quite lovely. Each time I've been there, the staff has always been friendly, thoughtful, patient, & helpful. They're a real team of skilled pros. After I've spoken w/Kelly or Elizabeth at length, they asked questions & made recommendations based on the shape of my head, texture of my hair, preferences, & other factors. They really took their time working w/me & /(the other clients, I noticed, many of whom I know). Then they brought me back to the soothingly dimly lit shampoo room. They played soft music & explained the products they were using before they began shampooing, thoughtfully checking my comfort level w/the water temp, etc. The bonus is that they give you a Wonderful head & neck massage while they're shampooing & conditioning! Next come the warm towels on the neck--ahhh! How luxurious! They cut & styled my hair, making light conversation w/me and the others in the salon. They gave me tips & guided me through every step of the way. I loved my hair & have gotten many compliments & inquiries. And, to boot, the prices were so reasonable. The stylist explained to me that their notes go directly into the computer, "so we can keep track of what we did step-by-step & the results. Then next time, we can either duplicate that or make adjustments." And, they all work together as a team, so if my regular stylist isn't available & I'm in a pinch, one of the others can pick up from there. They also help each other throughout the day. It's "A Paul Mitchell Focus Salon" & the owner, Catherine is also a National Educator for Paul Mitchell. All the stylists have ongoing education which translates into the latest techniques & styles! It's been quite a pleasant, satisfying experience each & every time, & they have a wide range of services that I'll be trying. I am so happy w/that I wish I'd come here sooner!! (--Would have saved me a lot of time, $$$, & aggravation). Parking is at the metered street level, so plan accordingly.

This salon is fantastic…read more I walked in there a few days before Christmas and was very happy to book an appointment with Kiley later that afternoon. I had heard a lot of wonderful things about this salon, and Kiley specifically, so I was SO happy to be able to book an appointment with her. She really listened to me when I described to her what I was looking for in a hair style and we agreed on a layered, angled bob. She did an amazing job. I LOVE it. The salon is beautiful. Kiley gave me a little tour of the place before I sat down to get my cut and I loved the design. It was very warm and comforting to be there. The staff all seem really happy to be working there and working with each other. It really instilled confidence in me as a client knowing that the stylists are happy to be working there. After Christmas I went back for color and again, Kiley did a fantastic job. I was so happy with the results. It was exactly what I wanted. I think that if you're looking for a new salon, I definitely recommend The Hair and Color Studio. They're a very busy salon, so definitely call for an appointment first. But I promise you that you'll be very happy with your hair when you leave.

Laura & Company was recommended to me by a co-worker after I complained about a 45 minute wait at…read moremy usual salon. She even brought in a card, and urged me to go; this was in the summer and I ignored her until another 45 minute wait turned me off for good at the old place. Spur of the moment, I wanted to get 4 to 5 inches taken off. My old hairdresser wouldn't cut that much off; she always said that I wouldn't like it. I called and made an appointment with Nicole. Upon arriving, 15 minutes early (I am always early- I can't help it), I was shocked that she took me right away. The man at the front desk (I can't remember his name- sorry!) and Nicole were awesome. They were so helpful and encouraging. Nicole did such a good job too- I've never gotten so many compliments, and I wish I'd gone with this style years ago! I went early afternoon on a weekday, and they had only a few customers. I did make an appointment, but it was pretty short notice. I would recommend (as with most places) making an appointment if you want to minimize your wait time and ensure that you can actually be worked on that day, but they did tell me that they love walk ins. I'm actually not sure if they take credit cards. I want to say no, but that's something I'm going to inquire about the next time I make an appointment. There are a lot of snooty, over-priced salons in downtown Gloucester. Places that don't value their client's time, and think that they know best about your hair or just don't care enough to help you make a decision. Laura & Company is the complete opposite. The atmosphere was very relaxed, and the people were very down to earth. I can't wait to go back for another hair appointment, and I hope everyone gives the salon a chance!

I got the best haircut, color and highlights with Ally a few weeks ago. She did an amazing job! As…read moreI walked back to my car, two people commented on how great my hair looked. The salon is beautiful and has a very friendly ambiance . I felt like I had been a regular customer for ages. Looking forward to my next appointment!

Great atmosphere for being pampered. I made an appointment within 1 weeks time . Angie did just…read morewhat I wanted . I will be returning.

The hair and makeup... potentially one of the most stressful aspects of the wedding day. Unlike…read morethe dress, which you've tried on many times and can pretty much count on how it's going to look, the hair and makeup are subject to the vagaries of the weather and the good memory of your stylist from the "trial run". Scary stuff. You need to trust the person in whose hands you choose to place this responsibility. A lot. I was shocked to see that the West End Salon & Spa did not have any previous reviews on yelp. This place is seriously fantastic. If you are getting married anywhere on the north shore, one of the first things on your to-do list should be to make an appointment with Angie at West End. I recently got married in Gloucester , and waited longer than planned to address the issue of wedding hair. Since we are not from the area (and this geographic region is woefully sparse in yelp reviews), I relied on Google searches, and was relieved when I found the West End was willing to squeeze me in for a trial appointment 3 weeks before the wedding. However, i figured i would keep looking for other options until my appointment, because, really, what are the odds of finding someone great with such a quick search? From the moment i walked into the salon, I felt that I had gotten very lucky. The decor is tasteful, homey and funky all at once. The staff seemed wonderful - not a touch of the snotty attitude you see in some salons. It kind of feels like everyone is family, but also not in the bad way that you see in cheaper places where they are yelling across the salon to each other all day. This truly feels like Newbury St at a fraction of the price - the holy grail of the spa consumer. Angie, the owner, took a look at my Eva Longoria-inspired wedding 'do photo and got to work. Within 30 minutes or so she had perfectly executed exactly what I wanted. The girl is a genius with bobby pins and a curler! Anyway, it was perfect - I loved it as soon as she was done, and she even made suggestions for a few small tweaks that made me like it even better. It was clear that she understood the vision of what I was looking for. The makeup was just as great... I was introduced to mineral foundation, which i worried would not give enough coverage for such a photo-intensive event, but it looked so flawless that I immediately went out and invested in my own to use everyday. Here again, it was clear that Angie understood that I did not want anything too over-the-top, and the palette and style she chose fit my personality perfectly. On the day before my wedding, I was back at West End for a mani pedi. That was definitely the point where my stress was at an all time high, but the calming demeanor of Jan, who did my nails, proved to be just the thing I needed. She is truly a lovely woman and took her time to do a fabulous job on my nails. Two hours later, I emerged calm and relaxed (not the ideal for a lunch-hour trip, but in this case it was great). On the day of the wedding, Angie came out to the inn with one of her employees (I wish I could remember her name, because she was also great). Angie recreated my earlier look just perfectly, and all four of my bridesmaids ended up with beautiful up-dos themselves. Just as I'd noticed in my trial, she never made us feel rushed (which means a lot on such a stressful day). I truly could not have asked for a better experience, and the wedding party agreed. I enjoyed my experience with West End Salon so much that I am making the hour drive back there this coming weekend to try out their eyelash extension service. I've been interested to try this for awhile, and the prices here are incredibly reasonable compared to places nearer to the city. I will post an update! Overall, if you live in the North Shore area, or are planning a wedding there, I would heartily recommend a visit - truly a place that deserves your business!